Questions & Answers

Q: QuestionCan this be used with a 5G wifi system? These seem to be the old gen of 4G. If not what do you have for 5G?

Asked 1 week ago by Kat.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi Kat. We appreciate the time you have taken to ask this question. No, the Ring Spotlight Cam Plus is not compatible with a 5GHz wifi connection. The Ring Spotlight Cam Plus requires an 802.11 b/g/n wifi connection at 2.4GHz and a minimum upload speed of 2 Mbps for optimal performance. The Ring Spotlight Cam Pro requires an 802.11 b/g/n wifi connection at 2.4 GHz or 5 GHz and a minimum upload speed of 4.5 Mbps for optimal performance. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 week ago by Ring

  
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Q: QuestionCan this camera record and store 24/7 video?

Asked 1 year ago by ted.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi ted. Thank you for your question! No, the Ring Spotlight Cam Plus is not one of our devices that currently have 24/7 video recordings. This device works off a motion detection record feature, if the device detects motion it then start to record. With all of our Ring devices a Ring Home Plan is required for any video recording feature. If any additional information is needed regarding your Ring Spotlight Cam Plus please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionDoes this have an option setting for an alert outside of notifications on your phone, like a noise??

Asked 2 years ago by Chan.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi Chan. Good question. You can connect your Ring Spotlight Cam Plus to a Ring Chime or a compatible Alexa-enabled device to hear notifications inside your home. Connecting Ring devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is done, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. If any additional information is needed regarding your Ring question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionHi....hope this is not a stupid question, I have not seen anyone ask it. Can I have this (or several) installed, so that everything will come up on my PC? My old surveillance system was set up this way, as well as on a monitor that came with it.

Asked 2 years ago by Laci.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi Laci. Thanks for asking. Ring devices require a compatible mobile device with the Ring app for setup. Once setup, you can get informed about events happening on your property with push notifications delivered to your computer desktop. You can receive push notifications on a compatible web browser when you’re logged into your Ring account as part of your Ring Protect subscription. Without a subscription, you will not receive them. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionCan you use it with weird ring door bell?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hello. Great question. Yes, you can set up multiple different Ring devices in one Ring account. Each device can be managed separately through the Ring app or linked together. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionCan the spotlights be turned on to stay on ?

Asked 2 years ago by Bevo.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Yes they can

  Answered 2 years ago by Rich151Verified Purchase

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Q: QuestionCan I install outside without screws

Asked 2 years ago by Tessiett.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Yes

  Answered 2 years ago by LeroyJ

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Q: QuestionCan Best Buy install these? I am not very electronic savy

Asked 2 years ago by chattycathy.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer It’s very easy to install. You just need a screwdriver, the holes are preset. Since it’s outside you might need to use a powered one. I literally borrowed one from a neighbor. It took about 5 minutes.

  Answered 2 years ago by ChristopherGVerified Purchase

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Q: QuestionWill the motion detector pick up dogs?

Asked 3 years ago by JV.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Mine picks up every animal or Insect including weeping leaves on bushes and trees, very sensitive.

  Answered 2 years ago by SiKe

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Q: QuestionFor the Ring spotlight Cam, do the batteries need to be pulled out and charge even though a solar panel is hooked up?

Asked 4 days ago by karl.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi karl. We appreciate the time you have taken to ask this question. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 days ago by Ring

  
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Q: QuestionI have the Ring Spotlight cam plus outdoor indoor wireless battery with a solar device. The spotlight no longer comes on. I don’t know. How do I resolve this?I’m trying

Asked 1 month ago by Marco.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi Marco. Thank you for taking the time to ask this question. If the lights are not turning on, you can try rebooting the device. Open the Ring app. Tap the menu (☰). Tap Devices. Select the device you want to reboot. Make sure it's connected to wifi. Tap the Device Health tile. Scroll down to Reboot This Device and confirm your selection. Give your Ring device a few minutes to start up. You can also try pressing and holding the setup button on the top of the camera for 20 seconds. Follow the steps in the Ring app to reconnect the device to your network. Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionHow can I replace the under bottom piece to a outdoor mounted ring camera?

Asked 1 month ago by Cookiecrumble.

• A:Answer Hi Cookiecrumble. We appreciate the time you have taken to ask this question. A Ring Spare Parts Kit is available for the Ring Spotlight Cam Plus Battery. The kit includes a micro-USB charging cable, mount, ball joint arm, universal mounting plate, mounting screws, and mounting anchors. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionCan this be turned to install on a roof eve instead of wall mount?

Asked 4 months ago by 101Bay.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi 101Bay. We appreciate the time you have taken to ask this question. Yes, the Ring Spotlight Cam Plus can be mounted on a wall, eave, or overhang using the adjustable mounting plate. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 4 months ago by Ring

  
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Q: QuestionWhy does the Battery die after 2 days while the camera is also plugged into a solar panel

Asked 5 months ago by MRSBUTTERWORTH.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi M. Thank you for reaching out to us with your question. Using the incorrect power mode for your Ring device can result in the battery draining too fast. To optimize the performance of your Ring device, please follow the steps below to ensure that your Ring device is in battery mode. 1. Open the Ring app. 2. Tap the menu (☰). 3. Tap Devices. 4. Select the device you want to update. 5. Tap Device Settings. 6. Tap Power Management. 7. Tap Power Mode. 8. Select Battery Mode and follow the prompts in the app. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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Q: Questionhow far can camera see

Asked 6 months ago by MAP.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer My camera covers my entire patio. About 20 feet wide.

  Answered 4 months ago by WilliamRVerified Purchase

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Q: QuestionHow long does a fully charged battery last before next charge?

Asked 7 months ago by Ras.

• A:Answer A few days, depending on the number of triggers, plus recording length and detection settings. To be honest, i have always ended upadding solar to tein batteries in my ring outdoor cameras.

  Answered 7 months ago by RobertVerified Purchase

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Q: QuestionHow bright is the Spotlight? And can the spotlight be adjusted to high and low?

Asked 8 months ago by Ed.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi Ed. Thank you for taking the time to ask this question. The Ring Spotlight Cam Plus has two 3000°K LED spotlights that can be adjusted for brightness within the Ring app. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 8 months ago by Ring

  
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Q: QuestionWhat Battery does it use?

Asked 8 months ago by battery.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer My Ring camera uses the Ring solar power panel that was sold separately. It has kept my camera powered without any issues since I set up the camera.

  Answered 8 months ago by BarbaraVVerified Purchase

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Q: QuestionI have a Ring spotlight battery cam that’s ~5 years old that has picked up water inside, distorting the image. It is powered by a solar panel compatible with the Ring panel. Is the current version plug compatible with the original Ring solar panel?

Asked 9 months ago by Grampajac.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - White

• A:Answer Hi Grampajac. Thank you for taking the time to ask this question. Yes, your current Ring Solar Panel can be compatible with the Ring Spotlight Cam Plus. However, you will likely need the Ring Barrel Plug to USB-C Adapter. Use this adapter to connect your current Ring barrel-plug Solar Panel to a new USB-C security camera. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 9 months ago by Ring

  
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