Questions & Answers

Q: QuestionHow far does the light generate & can the camera capture & detect motion through a screen? Thank you!

Asked 6 years ago by Sue.

• A:Answer Light illuminates a good 80+ feet from camera. Haven’t used it through a screen.

  Answered 6 years ago by Bret

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Q: QuestionCan this camera be also mounted close to another outside light source? May it interfere with security light turning on?

Asked 6 years ago by Lee.

• A:Answer Simple answer is yes. We have spotlights pointed at a 90 degree angle from these cameras. The picture quality may be slightly hazy but clear enough to easily make out what you are viewing. No issue with camera not coming on.

  Answered 6 years ago by CehgoherdVerified Purchase

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Q: QuestionI have an extension cord laying down on my plant bed which is used for my outdoor decorative lighting and is exposed to water when it rains. This is plugged in inside my garage to a 220v outlet. Can I plug in the Ring Spotlight in this extension cord?

Asked 6 years ago by JV.

• A:Answer i did last month and have no problems

  Answered 6 years ago by kungpow613

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Q: QuestionHow bright is the light? How much bandwidth do I need in order for my other 4K streaming devices to continue working? Is the light a replaceable led?

Asked 6 years ago by Holly.

• A:Answer I have 150 mb internet and it works great. The Led bulb has a 10-15 year life but ring support will get it replaced if it does go out.

  Answered 6 years ago by BronsonVerified Purchase

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Q: QuestionCan I buy the Wired Camera with a 6 ft. cord? I have an outlet near the installation in the Soffit Eve. I don't need or want the extra cord or I'd have to wrap up the excess not used of a 20' cord.

Asked 6 years ago by TexasHammer.

• A:Answer Hi TexasHammer, Ring Spotlight Cam Wired is equipped with a 20ft cord. There is no option to purchase a Spotlight Cam Wired with a shorter cord at this time. Bilan J, Customer Satisfaction Specialist [email protected]

  Answered 6 years ago by Ring

  
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Q: QuestionCan this be hard wired in. want to but in place of over door light no plugs out there? Thanks mark

Asked 6 years ago by Mark.

• A:Answer Hi Mark, The Ring Spotlight Cam was designed to be powered via an AC adapter. Making any modifications to the device or the cable will void the warranty. Bilan J, Customer Satisfaction Specialist [email protected]

  Answered 6 years ago by Ring

  
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Q: QuestionWe have a Ring doorbell and have paid the fee for recording. Would a spotlight cam be covered in that or would there be additional monthly fee for this camera?

Asked 6 years ago by Mercedes.

• A:Answer There is a per piece fee of$3 for 3 or less devices. $10/month or $100/yr covers unlimited devices (4 or more).

  Answered 6 years ago by Crash

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Q: QuestionHow far from the WIFI source will the wired or wifi camera still work properly I live in the country and only get satellite internet. Can be spotty even room to room

Asked 6 years ago by harry.

• A:Answer We also installed an Amplify. Wifi extender. We have a signal all over the house inside and out.

  Answered 6 years ago by MinjimVerified Purchase

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Q: QuestionInterested in purchasing three spotlight ring cameras, but not sure of the work needed to connect them? Can you provide any guidance?

Asked 6 years ago by JB.

• A:Answer Nothing to this!! It was extremely easy to connect and install. Mounting on the wall was easy (4 screws), then it is just like a normal appliance. Plugs right in. The app does the rest to connect to your Wi-Fi. Depending on location and size of home, you may need range extenders. I had to install a couple throughout my home.

  Answered 6 years ago by RenzorVerified Purchase

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Q: Questionhave ring door bell 2+cam pro. can I use this system with spotlight cam pro

Asked 6 years ago by Has09.

• A:Answer Hi Neighbor, At this time, all of our devices work independently of each other. You can add as many Ring devices as you wish to one Ring account. Please email me to discuss this further. Bilan J., Customer Satisfaction Specialist [email protected]

  Answered 6 years ago by Ring

  
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Q: QuestionCan a 2nd camera be added later on?

Asked 7 years ago by texsod.

• A:Answer You can add as many cameras as you want, as you buy them. Within the app, you can add devices after initial setup. You'll go through an individual process with each device.

  Answered 7 years ago by OnishobiVerified Purchase

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Q: QuestionWill the ring camera with flood light cam work from a dormer about 20’ above drive way?

Asked 7 years ago by Guyb.

• A:Answer Yes perfectly, you can adjust area needed

  Answered 7 years ago by BuffinheadVerified Purchase

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Q: QuestionSince this camera plugs into an outlet. What happens if an intruder unplugs it from the outlet?will it loses connection or it has back up battery inside?

Asked 7 years ago by Bblee69.

• A:Answer If someone unplugs the camera, it will lose power and shut down. I would not plug it outside, since it would be easy for Gremlins to just unplug it and do whatever without being seen. So I had a brick removed and ran the plug through it. Then I had the brick replaced. It is awesome to have some eyes on things when you are not around or just witness what I did not see.

  Answered 7 years ago by JonesVerified Purchase

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Q: QuestionIs the wire for power? Does it connect through wifi like the door bell?

Asked 8 years ago by eddie.

• A:Answer Hi Eddie, Thanks for contacting me. The Wire for our Spotlight Cam Wired is used to keep your Spotlight Cam powered. Additionally, you will still need to connect your Spotlight Cam to your WIFI network. If I can assist you any further please feel free to contact me directly at [email protected]. Thanks, Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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Q: QuestionDo the LED lights need to be changed? If they can't and they die is the product just broken?

Asked 8 years ago by Frank.

• A:Answer None of the brands will give you the option. Of swapping out bulbs. I think the bulbs will outlast the rest of the camera though

  Answered 8 years ago by MarinenjVerified Purchase

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Q: QuestionCan you use the adapter plate from the new pro series to make this hardwired?

Asked 3 months ago by Dick.

Q: QuestionCan I wire a ring spotlight cam pro wired to a UK fused 3 pin plug? If so what amp plug do I need?

Asked 1 year ago by Jonnykerb.

• A:Answer Hi Jonnykerb. Good question. Ring does not recommend altering the plug for the Ring Spotlight Cam Wired (Plug-In), and doing so will void the warranty on the device. If you require a G-type, three-prong plug, we would suggest that you order the proper version from our website, https://en-uk.ring.com/, or purchase from a local authorized retailer in the United Kingdom. Here are the step-by-step installation instructions for the plug-in device: https://support.help.ring.com/hc/en-gb/articles/9670720575380-Installing-your-Spotlight-Cam-Plus-Plug-In. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionCan I use an outdoor 16 Gage 60' extension cord to power my flood cam Pro ?

Asked 2 years ago by Buck.

• A:Answer Hi Buck. Great question! The Ring Spotlight Camera Wired Plug-In devices come with a 20-foot power cable that plugs into a standard outdoor power outlet. It is an HD camera with two-way talk and spotlights, plugged in for non-stop power and security. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionCan this be mounted on a ceiling?

Asked 2 years ago by Mouli.

• A:Answer Hi Mouli. Good question! Yes, the Ring Spotlight Cam Wired Plug-In device can be installed on an eave or ceiling with the Ceiling Mount (sold separately). You can use the Ceiling Mount to install your Spotlight Cam Wired on any ceiling, eave, or overhang, so you can improve your motion detection and get the perfect viewing angle for your home security. It's important when selecting a location to remember that Spotlight Cam is designed to be placed at an optimum height of nine feet with the motion detector parallel to the ground. This will put the motion sensor in a perfect position to detect human-sized objects at up to 30 feet. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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