Questions & Answers

Q: QuestionCan I mount this surge protector on the wall?

• A:Answer Yes, this surge protector is wall-mountable.

Q: QuestionDoes this surge protector have a long cord?

• A:Answer This surge protector has a 6-foot braided cord.

Q: QuestionWhat is the total wattage of the USB ports on the power hub?

• A:Answer The USB power hub on this surge protector has a total wattage of 60W (2 USB and 2 USB-C ports).

Q: QuestionHow many joules does this surge protector absorb?

• A:Answer This surge protector can absorb up to 5,280 joules.

Q: QuestionDoes this surge protector have a way to tell me if my devices are protected?

• A:Answer Yes, this surge protector features status LEDs that let you know your devices are being protected.

Q: QuestionWhat type of charging ports are included on this surge protector?

• A:Answer This surge protector is equipped with four USB ports and three USB-C ports.

Q: QuestionWhat is the clamping voltage for this surge protector?

Asked 1 year ago by Deadpoolxdp.

• A:Answer Hi Deadpoolxdp! Thank you for your inquiry. The clamping voltage for the Rocketfish™ - 12-Outlet 5,280 Joules Surge Protector with USB and USB-C is 500V. This rating indicates the voltage level at which the surge protector will start to diver excess electricity from connected devices to protect them voltage spikes. For assistance, please feel free to contact our Rocketfish Customer Service at 800-620-2790. - Dalainne | Rocketfish Support | https://www.bestbuy.com/site/rocketfish-12-outlet-5280-joules-surge-protector-with-usb-and-usb-c-black/6543540.p?skuId=6543540

  Answered 1 year ago by RocketfishCustomerSupport

  
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Q: QuestionWhat is the clamping voltage of this product?

Asked 2 months ago by MDH4PennState.

• A:Answer I mainly bought it to protect my appliances in case of an over surge or outage.

  Answered 2 months ago by CARMENWVerified Purchase

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Q: QuestionHow,do I register the product for the warranty?

Asked 2 months ago by Berh.

Q: QuestionI just bought the 12 outlet surge protector, but there is no information about it inside. I get the basics, that is not why I am posting this! But I now see the lights and even a little tiny switch. Can i downloaded info?

Asked 3 months ago by Racizx6r.

Q: QuestionDoes this have an ethernet connection?

Asked 3 months ago by MomZ.

Q: QuestionHow many watts is this surge protector

Asked 6 months ago by Rodney.

• A:Answer Thank you for your inquiry. We appreciate your interest in our surge protector and its features. The unit delivers efficient charging with multiple USB and USB-C ports, providing 32 total watts, while the included power hub enhances charging capabilities with an additional 60W total. We strive to offer quality and reliable solutions for your needs. Tine | Rocketfish Support

  Answered 6 months ago by RocketfishCustomerSupport

  
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Q: QuestionWhat is the maximum ac output?

Asked 6 months ago by Jack.

• A:Answer So, it not be safe to plug into an outlet running on a 20amp circuit breaker? And what exactly is the maximum wattage?

  Answered 6 months ago by Anonymous

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Q: QuestionHow much noise reduction does this offer in decibels?

Asked 1 year ago by Drew.

• A:Answer None

  Answered 7 months ago by GoldenmTVerified Purchase

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Q: QuestionDoes open box have same warranty for total tech coverage

Asked 1 year ago by Paco.

Q: QuestionWhy does the backlighting around the outlets randomly turn on? I know I can turn on the backlights with the LIGHT button. No wires sit on the LIGHT button and no big plugs are connected near the LIGHT button. I have 3 of these, all do it.

Asked 1 year ago by Zippy.

• A:Answer Aha, the culprit is our microwave oven. These surge protector's backlights are very sensitive to some power draws. If I run my microwave for over 30 seconds, the backlights will flash and then turn on. Notice, the microwave oven is NOT connected to the surge protector. Different circuit breaker.

  Answered 1 year ago by Anonymous

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Q: QuestionWho makes these for BestBuy's Rocketfish brand?

Asked 1 year ago by BoeingGeo.

• A:Answer Hello BoeingGeo! I want to let you know that the Rocketfish™ brand is actually a private label brand that is manufactured by China and distributed by Best Buy. This means that the product is designed and built by a third-party company in China, and then sold exclusively through Best Buy stores and online platforms. I hope it answer your question. Jeth | Rocketfish™ Support. https://www.bestbuy.com/site/rocketfish-12-outlet-5280-joules-surge-protector-with-usb-and-usb-c-black/6543540.p?skuId=6543540

  Answered 1 year ago by RocketfishCustomerSupport

  
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Q: QuestionWhy does the illumination around the outlets flash? Does that mean there is a problem?

Asked 1 year ago by TLynch.

• A:Answer Hi TLynch, thank you for reaching out to us, the flashing of the illumination around the outlets on your Rocketfish™ Surge Protector could indicate a few things: Normal Operation, Overload or Fault, and Reset Required. If you're unsure about the cause of the flashing lights or if you suspect there may be a problem with the surge protector, it's best to refer to the user manual or contact the manufacturer's customer support for guidance. Gly | Rocketfish Support | https://www.bestbuy.com/site/rocketfish-12-outlet-5280-joules-surge-protector-with-usb-and-usb-c-black/6543540.p?skuId=6543540

  Answered 1 year ago by RocketfishCustomerSupport

  
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