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make sure you have the right size cable it may be a mini usb not micro
Sorry, there was a problem. Please try again later.Hi! Thanks for your question. It depends on the phone, application, and file types. I recommend calling us at 877-702-2211 for assistance in making these cables work. If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
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