Questions & Answers

Q: QuestionMy roku constantly drops internet connection and or the sound system. What is the reason for this?

Asked 2 years ago by GeorgeL.

• A:Answer Please check your Modem/router if applicable for upload and download speeds. In addition, what type of internet you have could also cause unstable internet connection redulting in frequent buffering. Are you on a low speed DSL connect through a independent internet company, a satellite provider like Hughes internet in remote places. Also, how many people/devices are online on your internet at the same time can seriously degrade the stability enough to cause buffering or dropped connections. Lots of reasons, but i'd start with the net service to see if you need to upgrade your service. Check with your internet company and tell them that you are having many dropped, or unstable internet sessions. Let them diagnose and advise you. My TV and streambar works great and I dont think yours is faulty.

  Answered 2 years ago by RobertDVerified Purchase

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Q: Questioninput for a memory card?

Asked 2 years ago by chris.

• A:Answer Hello Chris, There is no slot for a Memory card but you can plug in a USB to get live TV pause. Live TV Pause: When using an antenna or connecting cable TV without a set-top box, add a 16GB USB flash drive to your Roku TV and pause live digital broadcast television for up to 90 minutes using Live TV Pause. If you forget to pause and miss an important scene, your Roku TV allows you to rewind and catch up. Note: Live TV Pause is only available when watching "over-the-air" broadcast TV from the Live TV input. It is not available when watching live streaming TV from The Roku Channel. or as a media player Roku Media Player: Use the Roku Media Player channel to play your own personal movie and music files that may be stored on your computer or USB drive. for More information visit https://support.roku.com/article/208756068

  Answered 2 years ago by Roku Team

  
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Q: QuestionDo these new Roku brand TV's subject their owners to audio sync issues that have been prevalent when connected to either a HDMI cable-connected Roku Device (Express, Premier, Ultra, etc.) or directly into the HDMI jack to a Roku Streaming Stick?

Asked 2 years ago by audioissues.

• A:Answer Hello audioissues, The Roku Branded TVs have the Roku Operating system built in and not connected through HDMI. if you're having issues with with audio sync on a device you own Please visit Roku Support for any product or support related questions. https://support.roku.com/ or call 408-556-9391.

  Answered 2 years ago by Roku Team

  
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Q: QuestionI've looked everywhere and don't know why Roku doesn't make it more available. What is the energy/power consumption? How many watts? Energy guide only shows possible yearly cost.

Asked 2 years ago by PalmSpringsBill.

Q: QuestionWhat size are the 6 screws to attach the legs? Mine are missing and they are not M3, M4 or M5. Does anyone know? Yes, I contacted Roku already and am waiting on a response. If anyone knows I'd be thrilled to find out.

Asked 2 years ago by Cole.

Q: QuestionWhen it is delivered do they bring it in or leave it?

Asked 2 years ago by AC.

• A:Answer delivery for television requires someone to be present to receive the television and they bring it in. they would never leave a television

  Answered 2 years ago by SunOfHollywoodVerified Purchase

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Q: QuestionI assume these TV’s can be wall mounted

Asked 2 years ago by Rmagee74.

• A:Answer Hello Rmagee74, Yes this Model can be wall mounted and has a 400mm x 300mm VESA Wall Mount Standard.

  Answered 2 years ago by Roku Team

  
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Q: Question. Hard of hearing here . Found a pair of headphones on Amazon that are highly rated that will plug into the television, allow me to adjust the sound to my liking, and my wife can still listen to the regular sound on the tv. Does the 55 or 65 allow this?

Asked 2 years ago by GeoStrait.

• A:Answer I'm not sure about plugging into the tv, but I use Wi-Fi enabled earbuds and they work like a charm.

  Answered 2 years ago by JulieSVerified Purchase

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Q: QuestionI'm interested in the Roku plus series tv. Will I need to purchase a separate device to transmit audio to my hearing aids?

Asked 2 years ago by KENNETH.

• A:Answer Hello KENNETH! If your hearing aids are bluetooth compatible you won't need to purchase a separate device.

  Answered 2 years ago by Roku Team

  
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Q: QuestionDoes this model come with smart sound? Volume balancing for commercials?

Asked 2 years ago by RollingErnie.

• A:Answer ?

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI want to decide to spend a bit more for the Plus instead of the Select series. It states that the Plus is Bluetooth compatible for listening devices. Would this include my hearing aids? They are bluetooth capable with my I-phone. Can you answer?

Asked 2 years ago by Steve.

• A:Answer Hello Steve! Yes, the bluetooth will connect to your hearing aids.

  Answered 2 years ago by Roku Team

  
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Q: QuestionMost TV's have a feature called motion interpolation, sometimes called motion smoothing or frame interpolation. This feature sometimes results in what's referred to as the "Soap Opera Effect". Can motion interpolation be disabled on this TV?

Asked 2 years ago by Raycat.

• A:Answer Although I have been through all the picture adjustment selections, I do not recall motion smoothing as an option. This adjustment was available on my Sony but never used it.

  Answered 2 years ago by GaryDVerified Purchase

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Q: QuestionWill this work with Alexa? We have a smart home for most items in our home - lights, fan, etc. - and my granddaughter prefers to tell "the robot" to operate our tvs. Can we install a firestick and choose either it or the roku?

Asked 2 years ago by Lizlizzie2.

• A:Answer Yes to both questions. Alexa compatibility is printed in the outside of the box. It has plenty of HDMI ports for a Fire Stick and other peripherals.

  Answered 2 years ago by GaryDVerified Purchase

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Q: QuestionCan a tabletop stand be used instead of legs

Asked 2 years ago by Anonymous.

• A:Answer Probably but "stands" are getting harder and harder to find. The legs on this TV are really good. Smaller TVs have cheaper plastic legs.

  Answered 2 years ago by FredVerified Purchase

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Q: QuestionCan this TV be mounted to a center table mount versus using the legs.

Asked 2 years ago by Anonymous.

• A:Answer no

  Answered 2 years ago by WilliamLundyVerified Purchase

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Q: QuestionWhat are the volts & amp of the USB port? Does the USB port turn on & off with the TV?

Asked 2 years ago by DD65.

Q: QuestionDoes the Roku - 65" Class Plus Series QLED 4K Smart RokuTV Model:65R6A5R SKU:6536734 actually have an HDMI 2.1 port as listed in the specifications detail on the product listing? No mention of it is made in any other documentation.

Asked 2 years ago by ROKUCURIOUS.

• A:Answer Hello, yes! The first HDMI port, labeled eARC, is the HDMI 2.1 port. Happy Streaming!

  Answered 2 years ago by Roku Team

  
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Q: QuestionMy soundbar is a few years old - Samsung Model HW-M430 Version No. ZZ01 with Dolby Atmos and separate bluetooth bass. Is it compatible with Roku Plus Series QLED 4k Smart TV?

Asked 2 years ago by Missy.

• A:Answer The TV has outputs for both HDMI ARC and Optical, so one or both of those should work with your sound bar.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this work with the T-Mobile home internet?

Asked 2 years ago by Merv.

• A:Answer Hi Merv! Yes, you need access to any reliable, home WiFi network connection to begin streaming. Keep in mind that to streaming in 4K, you may need as much as 25 Mbps of internet speed or more, depending on the streaming platform and devices being used. Check with your T-Mobile provider to confirm your home network speed and you'll be all set. Happy Streaming! -Roku Customer Advocate

  Answered 2 years ago by Roku Team

  
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