Questions & Answers

Q: QuestionDoes this SmartShade come with a warranty?

• A:Answer Yes, the SmartShade with BatteryPack comes with a 1-year warranty for both parts and labor.

Q: QuestionCan the SmartShade lift shades of any size and weight?

• A:Answer Yes, the SmartShade is guaranteed to lift window shades of any size or weight.

Q: QuestionIs the SmartShade compatible with beaded chains?

• A:Answer Yes, the SmartShade is compatible with both plastic and metal beaded chains.

Q: QuestionHow long does the battery last on a single charge?

• A:Answer This smart shade comes with a battery pack that can last for 3-6 months on a single 6-hour charge.

Q: QuestionDoes the SmartShade require any wiring for installation?

• A:Answer No, the SmartShade is wire-free and does not require any wiring for installation.

Q: QuestionMultiple questions: 1 - Can it be painted (carefully)? 2 - Does it have a weight limit, e.g. rolling shade for a large sliding glass door, etc.? 3 - Can it mount on the wall? 4 - Does it connect directly to Wi-Fi or does it require a hub? Thank You

Asked 2 years ago by PH.

• A:Answer 1. The devices have not been tested for such and it is not recommended to paint an electronic device. 2. The RYSE SmartShade will comfortably lift shades up to 12lbs, or around 10ft x 10ft. 3. Yes, the RYSE SmartShade needs to be mounted on a wall or window frame. The device comes with a mounting kit and easy-to-follow instructions on how to do this in under 10 minutes. 4. The RYSE SmartBridge (add-on device) is required for additional features such Schedules/Routines, Group Control, Remote Access and Voice Control.

  Answered 2 years ago by ryse

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Q: QuestionAre these available in different colors?

Asked 2 years ago by LR.

• A:Answer No, not yet.

  Answered 2 years ago by Anonymous

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Q: QuestionDoes the device/app also work with/intigrate with "Google Home"? To be clear, I'm not asking about working with Google Assistant, I already understand it does that. I'm very specifically asking about the "Google Home" app intigration. Thank you

Asked 2 years ago by GoBananas.

• A:Answer The SmartShade and RYSE app will integrate with Google Home, but will require the add-on RYSE SmartBridge to unlock this feature.

  Answered 2 years ago by ryse

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Q: QuestionCan this be controlled by Amazon Alexa? How long will the battery last for a 10ft W x 8 ft H roller shade? Thx

Asked 6 months ago by Ryaebuyer.

Q: QuestionIs there a battery charger or does the user required to replace with over the counter batteries? If so what battery type and voltage?

Asked 1 year ago by Pete.

• A:Answer The BatteryPack included in the bundle is a rechargeable lithium ion battery! It comes with a microUSB cable for recharging, which is only required every 3-6 months depending the SmartShade usage.

  Answered 1 year ago by RYSE

  
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