Questions & Answers

Q: QuestionMy microwave stopped heating and is making a noise. What can it be?

Asked 4 years ago by JoJo56.

• A:Answer Heating element in the mother board

  Answered 3 years ago by SpencerVerified Purchase

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Q: QuestionCan this be hard wired?

Asked 4 years ago by Chesapeake123.

• A:Answer Hello, I am including a link to the microwave installation guide (https://bit.ly/3ErgdpA). Thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat are the preset buttons? The pictures don’t allow you to zoom in to read them and I don’t see them listed anywhere? Thanks!

Asked 4 years ago by Me.

• A:Answer Hope that helps. The settings list is on inside of unit.

  Answered 3 years ago by gtraynVerified Purchase

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Q: QuestionI had a microwave delivered a week or so ago and I thought I had someone to install it for me, unfortunately I was mistaken. What is the cost of having someone from Best Buy come back out and install it for me?

Asked 4 years ago by Anonymous.

• A:Answer For a normal install is about $140-$150

  Answered 4 years ago by SacKings98

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Q: QuestionDoes this microwave come with all the mounting hardware?

Asked 4 years ago by TJ.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer It comes with everything you need. My husband had no problems installing it himself.

  Answered 4 years ago by Juliette

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Q: QuestionDoes this actually have a vent function to adequately replace the over the range hood?

Asked 4 years ago by Lisa.

• A:Answer It sure does, Lisa! This model has a vent fan with both a "hi" and "lo" setting. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat size screws go at the top of the microwave to hold it into place? We lost ours in a move and are trying to find the correct size screw. Thanks!

Asked 4 years ago by Brianna.

• A:Answer Screws 4 inches long

  Answered 4 years ago by SusiebVerified Purchase

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Q: QuestionI understand, and see that this has been verified, that you CANNOT use the timer on the microwave, and use the microwave at the same time. Can you advise which Samsung model has this feature? (avid baker who needs to use both at the same time)

Asked 4 years ago by Anonymous.

• A:Answer On any microwave with a cook time/ time cook button will be able to use the timer on the microwave and use the microwave at the same time.

  Answered 2 years ago by Blinkey

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Q: Questionhow much does the oven weigh?

Asked 4 years ago by summer.

• A:Answer Per the manufacturer and Best Buy site the weight is 55.1 pounds.

  Answered 4 years ago by ZTechVerified Purchase

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Q: QuestionMicrowave Keeps Making Noise And Will Not Stop.

Asked 4 years ago by Anonymous.

• A:Answer I'm happy to help with this! First, I have this link (https://bit.ly/3537tGy) that has detailed information about different noises you may hear from the microwave, and what causes them. If that doesn't resolve your issues, we're still here to help. Just reference ticket number 1143396016, and contact us directly through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you use the timer if the microwave is already in use? The microwave that I have now (that just died) doesn't allow you to use timer if microwave is in use.

Asked 4 years ago by Birdcage.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer I don't think you can. You would have to use them separately.

  Answered 4 years ago by FeliciaVerified Purchase

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Q: Questioncan you use the cook timer and the microwave at the same time? My Frigidaire wont let me

Asked 4 years ago by Ted.

• A:Answer Thanks so much for asking, Ted! This model also does not have the ability to use both the cook time and kitchen timer features at the same time. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questioncan this model be used with 15 in depth cabinets above it and on either side of it ? If not, is there a Samsung model that will work with 15 in depth cabinets? Thanks.

Asked 4 years ago by Kat.

• A:Answer I'm happy to help with this, Kat! First, I have this link (https://bit.ly/3yLe1aD) to the installation manual for this model. If you look on page 7 you can find a useful diagram with all the spacing requirements for proper installation. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes turntable turn off?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for asking! This model does not have an option to turn the turntable off. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMy micwave is being installed in a couple of days will the technician make sure that the then blower motors is in recirculation. Positions?

Asked 4 years ago by Anonymous.

• A:Answer Purchased this microwave a few weeks ago. Works Great! I purchased the standard installation option along with the delivery. The technician had it working great by the time he left.

  Answered 4 years ago by Angel

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Q: QuestionDon't understand why our Samsung microwave has a vent fan that is so loud. It's unbelievable! Our old micro had more speeds but the loudest wasn't very loud. This Samsung sounds like a jet in my kitchen. Is that normal for this Samsung?

Asked 4 years ago by DonDon523.

• A:Answer Was kinda surprised by the fan. Is definitely louder than conventional range hood and exhaust fan. But it does it's job and if it keeps our new cabinets from getting dirty or damaged by using range, I can live with it.

  Answered 4 years ago by elbrt1Verified Purchase

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Q: QuestionDo the panel light up so you can easily read it at night or does it just stay black?

Asked 4 years ago by Popcorn.

• A:Answer It is hard to see at night. That is the one drawback of this microwave.

  Answered 4 years ago by my2mnmsVerified Purchase

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Q: QuestionIs the casing around the microwave plastic or metal (white one) and are there any issues later down the line with the casing cracking from the heat

Asked 4 years ago by Drew.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer It is plastic, and I have had no issues with cracking

  Answered 4 years ago by Catlover150Verified Purchase

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Q: QuestionI have a ceiling vent. Will this the vent on this appliance be compatible?

Asked 4 years ago by lenno.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer I have an accessible ceiling vent too - adapts like a charm.

  Answered 4 years ago by YABrookline

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