Questions & Answers

Q: QuestionDoes turntable turn off?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for asking! This model does not have an option to turn the turntable off. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMy micwave is being installed in a couple of days will the technician make sure that the then blower motors is in recirculation. Positions?

Asked 5 years ago by Anonymous.

• A:Answer Purchased this microwave a few weeks ago. Works Great! I purchased the standard installation option along with the delivery. The technician had it working great by the time he left.

  Answered 4 years ago by Angel

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Q: QuestionDon't understand why our Samsung microwave has a vent fan that is so loud. It's unbelievable! Our old micro had more speeds but the loudest wasn't very loud. This Samsung sounds like a jet in my kitchen. Is that normal for this Samsung?

Asked 5 years ago by DonDon523.

• A:Answer Was kinda surprised by the fan. Is definitely louder than conventional range hood and exhaust fan. But it does it's job and if it keeps our new cabinets from getting dirty or damaged by using range, I can live with it.

  Answered 5 years ago by elbrt1Verified Purchase

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Q: QuestionDo the panel light up so you can easily read it at night or does it just stay black?

Asked 5 years ago by Popcorn.

• A:Answer It is hard to see at night. That is the one drawback of this microwave.

  Answered 5 years ago by my2mnmsVerified Purchase

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Q: QuestionIs the casing around the microwave plastic or metal (white one) and are there any issues later down the line with the casing cracking from the heat

Asked 5 years ago by Drew.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer It is plastic, and I have had no issues with cracking

  Answered 5 years ago by Catlover150Verified Purchase

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Q: QuestionI have a ceiling vent. Will this the vent on this appliance be compatible?

Asked 5 years ago by lenno.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer I have an accessible ceiling vent too - adapts like a charm.

  Answered 4 years ago by YABrookline

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Q: QuestionI want to replace my old over range microwave Firgidare 1.7 Cu. Ft. witht a Samsung - 1.7 Cu. Ft. Over-the-Range Microwave but i'm worried about the dimension and how the new microwave would fit?

Asked 5 years ago by LAO.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer I'm happy to help with this, LAO! The dimensions of this microwave, as well as the required cutout dimensions are listed in the product info section of this link: https://bit.ly/3uKw2Un. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionI notice that the colon blinks when the clock is set. Is there any way to stop this? On every other clock I have ever seen the colon only blinks when setting the clock. If this is an intentional design by Samsung, then it was a bad decision.

Asked 5 years ago by Ricky.

• A:Answer I have not noticed this behavior in my digital clock. The colon is solid. I would recommend resetting or powering it off for a couple minutes and trying again.

  Answered 4 years ago by ZTechVerified Purchase

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Q: QuestionDoes this model have a wire rack inside ?

Asked 5 years ago by BobL.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer No it doesn't.

  Answered 5 years ago by Nashville01Verified Purchase

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Q: QuestionWhat noise is coming from the clock? Question is due to the fact that the clock cannot be turned off....

Asked 5 years ago by Daisy.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer The microwave clock that I received does not emit noise. Touch Eco button will turn off the clock. You could try to call Samsung, the manufacturer

  Answered 4 years ago by carmel

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Q: QuestionDoes this have to be over the stove, or can you mount it free-standing on a shelf elsewhere?

Asked 5 years ago by EquusGluteus.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer This unit is not made for mounting on a shelf. The bottom of the unit is not flat. The light and the exhaust fan intake are both on the bottom.

  Answered 5 years ago by best1dealnowVerified Purchase

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Q: QuestionHow much space is recommended between ones oven and the Samsung 1.7 Cu. Ft. Over-the-Range Microwave- White?

Asked 5 years ago by Microwave.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer The specs say must have 30” from stovetop to bottom of microwave. This is what I have and it’s perfect.

  Answered 4 years ago by Juliette

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Q: QuestionCurrently have a Samsung model MC17J8000CS and looking to replace with this model. The specs are almost identical except for the depth for my old model is 18 14/25 inches and this one is 15 3/16 inches. Wondering if this model will fit in the old space?

Asked 5 years ago by Anna.

• A:Answer I had no problem because there was a lot of room behind

  Answered 5 years ago by OopsVerified Purchase

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Q: QuestionCan you silence the microwave touchpad? Can you turn the clock off?

Asked 5 years ago by Dee.

This question was asked about the related product: Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer Thank you for asking, Dee! This model does not have a feature to turn the sound or the clock off. ^Jecca

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you get a accessory trim kit for this particular model because I have a 36" opening I have to fill?

Asked 5 years ago by dixie.

• A:Answer J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena

  Answered 5 years ago by Samsung

  
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Q: Questioni have modelsmh1622s serial j6k77wocc01878y dimensions 29/1/2 length and 16/1/2 height will this new microwave fit into my old microwave slot

Asked 5 years ago by tt.

• A:Answer Yes, this will fit in that space easily. The Installer BestBuy sent had the old one out and the new one installed in 15 minutes.

  Answered 5 years ago by MichaelVerified Purchase

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Q: QuestionDoes the model have quick start buttons? Where I can simply push the number 1 and it starts for one minute (2 for two minutes and so on)kgroo

Asked 5 years ago by needmicrowave.

• A:Answer Why is the fan so loud? I have had many different microwaves, but this one has a very loud fan, where you can't hear anyone next to it, as well as across the whole kitchen. I have a large kitchen, so its not because of any confined spaces.

  Answered 5 years ago by Sasha

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Q: QuestionDoes the touchpad stay backlit so I can see what options I can choose when there is low light in the kitchen?

Asked 5 years ago by Bret.

• A:Answer Hi there, I can answer this for you. This control panel is not back lit. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes it have a vent to connect to an existing hood?

Asked 5 years ago by D.

• A:Answer Hi there, I can help with that. Our Samsung Microwave can be either recirculating or vented out depending on your set up. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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