Questions & Answers

Q: QuestionCan I order additional shelves?

Asked 2 years ago by Jill.

• A:Answer Hi Jill, Yes, you can order additional shelves. Should you wish to purchase a compatible shelf for this freezer unit, you may reach out to our Samsung Parts Team by calling (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionIs there a black stainless finish available to match my Samsung refrigerator/dishwasher/microwave package?

Asked 2 years ago by RAL.

• A:Answer Hi Ral, No, there isn't. This convertible upright freezer is only available in stainless steel. For added reference, I have shared our Samsung refrigerator website. You may check out our available fridges that might suit your needs. https://www.samsung.com/us/refrigerators/ Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this unit frost free?

Asked 2 years ago by EWR.

• A:Answer so far yes

  Answered 2 years ago by RandyVerified Purchase

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Q: QuestionAnyone else had this problem? I add/remove food from freezer; the next day I discover either the door was not completely closed (and all my food is spoiled) or it was result of a bad gasket, bad motor, other? Has happened 3X in the 13 months I have owne

Asked 2 years ago by DefectiveDoorSealormotor.

• A:Answer Haven't had that problem yet with this freezer. However, I did encounter your issue with another fridge. The culprit--had some food package inside that prevented a complete closure. While it looked like the door was closed when I walked away, pressure over time popped the door open. I know it sounds obvious, but ensure the door closes cleanly!

  Answered 2 years ago by Anonymous

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Q: QuestionWhere can I buy a replacement handle and what is the part number for the handles?

Asked 2 years ago by Needahandle.

• A:Answer Hi there, Let us help you get a replacement handle on your Samsung freezer. To better assist you in getting a replacement handle and knowing the part number, don't hesitate to contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri 9:00 AM - 6:30 PM EST. They can answer your question or specific inquiry. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this have auto-defrost if you use this as a freezer only.

Asked 2 years ago by Kooper.

• A:Answer yes it does and its great

  Answered 2 years ago by arcdreamsVerified Purchase

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Q: QuestionCan two units be plugged into one dedicated outlet?

Asked 2 years ago by Sandy.

• A:Answer Depends on the electricity load of your circuit breaker. It is best to hire a license electrician and ask to create you a dedicated outlet strictly for the two units into one circuit breaker. This is the same setup as your AC or dish washer where they have a dedicated circuit breaker for their respective plugs. Definitely the power will go off all the time if a circuit breaker is supporting multiple power plugs. As an example, one circuit breaker for 3 power plugs. You are using power plug 1 for the two units, power plug 2 for TV, and power plug 3 for vacuum. This example will cause your circuit breaker to turn off due to overloading. Just like what I have said earlier, ask a license electrician to add you a circuit breaker and connect it to one 1 power plug that will supply power to your 2 units. Best of luck.

  Answered 2 years ago by TrovaVerified Purchase

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Q: QuestionI read that its height is adjustable. Can it be set to 72 inches?

Asked 2 years ago by Bluegoose.

• A:Answer Having read Pages 18 - 19 of the manual, it appears that 73 inches is the minimum height.

  Answered 2 years ago by Anonymous

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Q: QuestionIs this freezer no frost or frost free?

Asked 2 years ago by Anonymous.

• A:Answer No frost

  Answered 2 years ago by backpackVerified Purchase

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Q: QuestionWhat is the maximum height item that will fit on the shelves? I want to use this for a beverage fridge, will a long neck bottle fit upright? A longneck is 9 1/8" tall. What about the drawers? What is the interior height on them?

Asked 2 years ago by LongneckFit.

Q: QuestionCan the front panel to this unit be removed to allow for a custom panel made by a cabinet maker? I want my fridge to match my cabinetry.

Asked 3 years ago by Nicole.

Q: QuestionHow long is the power cord?

Asked 3 years ago by NMC.

• A:Answer About 5 feet, and comes out from the top of the freezer, so you lose a couple feet of functional length if your outlet is closer to the floor.

  Answered 3 years ago by blamftVerified Purchase

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Q: QuestionWhere does it vent? Top or bottom?

Asked 3 years ago by MM.

• A:Answer top

  Answered 2 years ago by arcdreamsVerified Purchase

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Q: QuestionCan the door be removed and if so what is the depth without the door?

Asked 3 years ago by AJ.

• A:Answer Yes, it comes with instructions and parts. But i read from other buyer's it's very difficult so please have plenty of time and patiences.

  Answered 3 years ago by TREEVerified Purchase

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Q: QuestionIs this unit frost free? Samsung tech sheet has no reference.

Asked 3 years ago by Lee544.

• A:Answer Hi Lee544, Having a frost-free refrigerator model is convenient as these help you save time and make life easier since manual defrosting is not necessary. This Samsung refrigerator model is frost-free. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs it frost free

Asked 3 years ago by Goldie.

• A:Answer Hi Goldie, Yes, this freezer model is frost free. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the drawer come out, and have a shelf to use?

Asked 3 years ago by D.

• A:Answer Hi D, Yes, drawers come out, and it has shelves too. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes anyone know if the light could be turned on it should stay open always or closed always?

Asked 3 years ago by Light.

• A:Answer Hi Light, Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the lights of the fridge. The interior Light turns on automatically when you open the door and turns off once the door is properly closed. Please see the link for more details. Final check on page 19 https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf You've just delivered your refrigerator, and it's all set up and ready to use. Later that day, you go to open the fridge, and the lights don't come on inside. Don't get frustrated: there's just a little installation left to wrap up. Samsung refrigerator lights do not turn on https://www.samsung.com/us/support/troubleshooting/TSG01109322/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144778009 Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: Question1. Where is the cord attached? 2. Where is a diagram of the back of the refrigerator that shows the different parts? There's nothing in the user manual. Thank you.

Asked 3 years ago by HappyCustomer.

• A:Answer Hi, Thanks for asking. The power cord is located at the back of the unit in the middle section. The user manual only contains basic information on how to set up the unit and its functionality. If the refrigerator's internal components need to be serviced, you can always reach out if needed. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145057129) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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