Questions & Answers

Q: QuestionIs the freezer frost-free?

Asked 6 years ago by Tammy.

• A:Answer Thanks for asking, Tammy! The freezer is designed to prevent frost. However, if you do happen to experience frost, this link (https://bit.ly/2ApYC5m) has steps you can take to resolve it. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionOur fridge keeps beeping. Why? There is no door alarm.

Asked 6 years ago by Frustrated.

• A:Answer Hello there, This link (https://bit.ly/2xDuU8Z) has some detailed information on noises you may hear from the refrigerator. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWill this unit work in my unheated Garage when it's below 20 degress ? Keep frozen items in freezer and chilled in Refrigerator ?

Asked 6 years ago by Rod.

• A:Answer Yes

  Answered 5 years ago by MiguelVerified Purchase

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Q: QuestionCan you get a wine shelf to this fridge, and what is the price

Asked 6 years ago by John.

• A:Answer Call Samsung.

  Answered 5 years ago by KarenVerified Purchase

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Q: QuestionHow much clearance do you need behind the refrigerator

Asked 7 years ago by RedBaron.

This question was asked about the related product: Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel

• A:Answer The man who installed it said 2”.

  Answered 6 years ago by JanelleMVerified Purchase

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Q: QuestionHow close does the water source need to be to the refrigerator unit to allow it proper usage? Is there an additional cost to install

Asked 7 years ago by Mizchelle.

• A:Answer I don't know that there is any limitation on the distance you can run a line to the refrigerator. My delivery and installation were free. I think it was because I bought during the Presidents Day sale.

  Answered 6 years ago by CinnamonrollloverVerified Purchase

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Q: QuestionIs the hookup for the ice maker located at the top or bottom of fridge? For the waterline?

Asked 7 years ago by Geezeluiz.

• A:Answer Top, but is has a line that goes down to the bottom with enough excess to make the connection to you water supply.

  Answered 6 years ago by Gene4435Verified Purchase

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Q: QuestionI would like to have a water filter hooked up to my fridge for my ice cubes. Can this fridge be able have that option done?

Asked 7 years ago by Grace.

• A:Answer Hi Grace. Thank you for reaching out regarding your Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker if a water filter can be hooked up. Regarding your concern, yes, we can have a water filter installed; however, the water filter and the water filter installation kit containing the necessary parts are not provided. You must purchase the water filter, and the water filter installation kit at a local hardware store. I suggest you check this link to your user manual for further assistance. Please go to pages 19 to 27 https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144380784 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat hook up kit do I use for the ice maker

Asked 7 years ago by Dave.

• A:Answer You will be given a kit for an extra charge to install. However, Best Buy will install it for you only if your water line cut-off is in the back of your refrigerator and not in your basement, If not, you are on your own. You can do it yourself or hire someone.

  Answered 7 years ago by frostyVerified Purchase

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Q: Questiondoes the freezer and refrigerator have separate temp controls?

Asked 7 years ago by Ashley.

• A:Answer The fridge part- bottom remains a fridge. The top can either be a freezer or refrigerator.

  Answered 7 years ago by ItaliaVerified Purchase

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Q: QuestionDoes this have wheels?

Asked 7 years ago by Lananh.

• A:Answer The unit appears to have rollers and not wheels

  Answered 6 years ago by none

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Q: QuestionWhat are the dimensions, height, width, depth?

Asked 7 years ago by Dof.

• A:Answer Hi Dof. The Height is 66.75 inches, Width 28.75 inches, Depth 31.875 inches. ^Gaby

  Answered 2 years ago by Samsung

  
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Q: QuestionCan the hinges be changed so the doors open from the right side? Thanks

Asked 7 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel

• A:Answer Yes, I had mine changed.

  Answered 7 years ago by CubbieVerified Purchase

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Q: QuestionIs there a cover for when you remove the ice maker so the wires dont show? If so what is the part number?

Asked 7 years ago by Steel694.

• A:Answer I can help you find this Steel694, for this particular case I would encourage you to visit www.samsungparts.com to find all the parts for this unit by just typing the model number of the unit, you may also contact our parts distributor for this information as well, 1-800-627-4368. ^johnny

  Answered 7 years ago by Samsung

  
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Q: QuestionIs the stainless steel smudge proof on Samsung-17.6 CU FT Top Freezer Refrigerator?

Asked 7 years ago by alaska.

• A:Answer I have had my new refrigerator for only 2 wks, but so far it seems to be smudge proof. I am very happy with it.

  Answered 7 years ago by BettyVerified Purchase

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Q: QuestionCan I put two of this units side by side (together) to double my storage space? would they look as two verticals do?

Asked 7 years ago by Rose.

• A:Answer I would think you could as long as you have a separate plug for each -- check with an electrician for code compliance. They would look like 2 refrigerators side-by-side.

  Answered 5 years ago by KarenVerified Purchase

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Q: QuestionIt works the icemaker by it self?

Asked 7 years ago by Fabiolo.

This question was asked about the related product: Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel

• A:Answer Read the instruction book. You turn the icemaker OFF if it isnt being used.

  Answered 7 years ago by ApplianceMan

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Q: QuestionDoes it have a water dispenser inside or outside? TY

Asked 7 years ago by Monique.

• A:Answer Hello Monique, Thank you for reaching out and letting us know your inquiry if this Samsung refrigerator has a water dispenser and in which part it is. We understand that this information may be essential for you. We're here to help. As per checking, this refrigerator does not have a water dispenser. For reference, attached is a link to the user manual to learn more about the product. See page 14 for its parts. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144287322 -Angelica

  Answered 3 years ago by Samsung

  
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Q: Questionwhat size ice cubes does the ice maker dispense? half moon style? or some other size?

Asked 7 years ago by D.

This question was asked about the related product: Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel

• A:Answer Half moon style

  Answered 6 years ago by SusyVerified Purchase

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