Questions & Answers
- Model:
- RT18M6215SR
- |
- SKU:
- 5731901
Q: QuestionJust bought this fridge, after plugged in the inside was cool but outside of the doors got hot. I turned it off and turned on after the doors cooled off but the temperature of the doors outside surface got hot again. Any suggestions as why? What can I do?
Asked by Peace.
- A:Answer All Refrigerators have Mullion Heaters to keep the freezer areas from sweating. All is well .....
Answered by ApplianceMan
Q: QuestionWhat are the dimensions of this refrig? i bought one but the delivery man said it would not get through my kitchen door. What is the best similar alt that is less deep? Thanks, SD
Asked by SD.
- A:Answer 18 cubic foot = 67" high x 29" wide x 32" deep. It should be able to get through your kitchen door. Try another door or sliding glass door. Take door measurements to store when shopping. This is the least for depth measurement.
Answered by Karen
Q: QuestionDoes it open right to left or left to right?
Asked by Tyler.
- A:Answer Hello Tyler, Thank you for reaching out and letting us know your inquiry if this Samsung refrigerator opens right to left or left to right. We understand that this information is essential for you to know. We're here to help. As per checking, this refrigerator opens from left to right. Attached is a link to the user manual containing additional information about the product. Check pages 14-16 for the installation guide and refrigerator at a glance. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144276490 -Angelica
Answered by Samsung

Q: QuestionHow much is this refrigerator in white
Asked by Sasha.
- A:Answer Depends on the store and location. Go online, shop in person, or call the store. The white version is the cheapest.
Answered by Karen
Q: QuestionDoes your house need to maintain a certain minimum temperature for the fridge to work properly? For example, we had a fridge that began malfunctioning when we left our house at 50 degrees F when we were not there. Thanks!
Asked by Marina.
- A:Answer No, normal house temps for the season. Sounds like your frig was breaking down while you were gone. What did the repairman or manufacturer say? Did you have it serviced?
Answered by Karen
Q: QuestionUpon delivery, how long should I wait to plug it in, and to fill it with groceries?
Asked by Ricky.
- A:Answer Hi Ricky, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker - Stainless steel. Once the refrigerator has been installed, you can immediately turn it on, let it stand for 2 hours before loading it with food. I have shared the user manual link below. Please click on the link and turn to page 7 for installation cautions. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144348241 Leo
Answered by Samsung

Q: QuestionHow to turn on mode
Asked by Brenda.
- A:Answer Hi Brenda, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker - Stainless steel. To turn the refrigerator on, please plug the power cord into the wall socket. I have included the user manual for the refrigerator below. Please click on the link and turn to page 28. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144348336 Leo
Answered by Samsung

Q: QuestionHow high is it
Asked by Vince.
- A:Answer Hello Vince, Thanks for reaching out and raising your question about the Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker - Stainless steel. I understand you want to know how high is the unit. We are here to help you. To answer your question, the overall height of the unit is 66 3/4” (1697 mm). You may refer to this link https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf for the user's manual. Just go to page 16 for the dimensions. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144301406. -Noraina
Answered by Samsung

Q: QuestionOn the stainless steel model, are the exterior side panels black?
Asked by Top2Bottom.
- A:Answer Hi Top2Bottom, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker - Stainless steel. The Stainless Steel finish model will have an all-around stainless steel look. If you prefer a black finish, I recommend that you go for the Black Stainless Steel model. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/top-mount/rt18m6215sg-aa/pdf/RT18M6215_V7_Spec-Sheet.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144419727 Leo
Answered by Samsung

Q: Questionhow deep is this refridgerator?
Asked by Meme.
- A:Answer Hi Meme, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung refrigerators, specifically the Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker - Stainless steel. The depth of the refrigerator is 31 7/8 inches (810 mm). I have included the user manual link below. Please click the link and turn to page 16 for the complete clearance information of the refrigerator. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144267123 Leo
Answered by Samsung

Q: QuestionIs there a filter for the ice maker ? And do I need to replace it? If so, how often and where do I buy it ?
Asked by Alecij23.
- A:Answer Hi Alecij23. Thank you for reaching out regarding your Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker if there is a filter for the ice maker and if you need to replace it. Regarding your concern, The water filter and the water filter installation kit, You must purchase the water filter and the water filter installation kit at a local hardware store for the ice maker to be used. I suggest you check this link to your user manual for further assistance. Please go to pages 19 to 27. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144379991 ^Camille
Answered by Samsung

Q: QuestionHow well will the fridge work in a cold garage that can drop to 10 to 30 degrees F in the winter months?
Asked by Nick.
- A:Answer Would not recommend to be used in a cold garage.
Answered by Arun
Q: QuestionCan the ice maker make ice if the top is set to be a refrigerator?
Asked by LjoB.
- A:Answer Hi LjoB, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.6 Cu. Ft. Top-Freezer Fingerprint Resistant Refrigerator - Black stainless steel. No, the ice maker will automatically be turned off when the freezer is set to a fridge compartment. I have shared the user manual link below. Please access the link and turn to page 31. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144500722 Leo
Answered by Samsung

Q: Questionwhat are the exterior dimensions of this fridge?
Asked by al.
- A:Answer Hi Al, Great question! We appreciate your query regarding the fridge. The product dimensions are (W x H x D with hinges, handles, and doors) 28 3/4" W x 66 3/4" H x 31 7/8" D, and (W x H x D without hinges and doors) 28 3/4" W x 65 3/4" H x 28 3/8" D. Have a great day. ^Chrystel
Answered by Samsung

Q: QuestionDoes the refrigerator use a standard power outlet? I want to set It up in my garage to be a back-up for my house, and I have the typical 3-prong outlets but wanted to confirm
Asked by Brian.
- A:Answer A 3-prong is a grounded plug and represents a grounded outlet. This the current standard and building code in the U.S. Two-prong plugs are found in older structures.
Answered by Daddy0
Q: Questionneed to know the height and width. - very small space.
Asked by Jan.
- A:Answer Thanks so much for asking, Jan! I have the full dimensions of this model listed as: 28 3/4" W x 66 3/4" H x 31 7/8" D. ^Jecca
Answered by Samsung

Q: QuestionWhat is the AMP requirement for this fridge? Does it use a normal electrical outlet with 15AMPs or does it need 20AMPs?
Asked by Ashley.
- A:Answer 15 amps, standard US house circuit.
Answered by boarddude
Q: QuestionWhat is the normal temperature for refrigerator and freezer? Just confuse !
Asked by Anonymous.
This question was asked about the related product: Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator - White
- A:Answer I'm so sorry for the confusion, and I'd like to help straighten it out for you. First, I'm providing this link (https://bit.ly/3ygWc2X) to the user manual for this model. Page 29 begins the section on using the control panel. For this model, the temperature is displayed by the number of lines lit up next to the freezer or fridge buttons. If just one line is lit up it is set to the warmest temperature setting, but if all the lines are lit up, it is set to the coldest setting. You can adjust these settings by tapping either the fridge or freezer buttons until the desired temperature is set. ^Jecca
Answered by Samsung

Q: QuestionHow do you turn off the door alarm? If the fridge is open for more than 2secs there is a alarm sound that goes off.
Asked by Marie.
- A:Answer its automatic for as i can tell, suppose to for temp control. it doesn't seem u can turn that feature off. Unless fridge isn't working, least what i can tell.
Answered by pdrootrust
Q: QuestionI don't have the ability in my galley kitchen to connect the ice maker. Therefore, I need to turn it off, but I've been unable to determine how to do so. Please advise.
Asked by IceMakerTurnOff.
- A:Answer Hi IceMakerTurnOff, Thank you for reaching out and we hope you are in good health. We are saddened to know that you have been unable to connect the ice maker. To disable this function, press, and hold Ice Maker for 3 seconds. I have included the user manual link below. Please click on the link and turn to page 30 to turn off the ice maker. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144305660 Leo
Answered by Samsung

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