A:AnswerHello Carl, we understand the issue you are having with the Soundbar. Please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Britt
A:AnswerDont believe there is a volume to these speakers. They are rear surround sound speakers. So dont expect these to play full sound and hear every word like front channel speakers
A:AnswerHi mtmacpilgrim, we understand your concerns with the rear speakers. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt