Questions & Answers

Q: QuestionI bought this this two years ago. The ice maker does not work. Any ideas how can I get if fixed and what would be the estimated cost?

Asked 2 years ago by Tariq.

• A:Answer Had the exact same issue - did you find anything?

  Answered 2 years ago by AndreaL

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Q: QuestionWhere is this refrigerator made?

Asked 2 years ago by Chad.

• A:Answer Hi Chad, We have a manufacturing facility in Newberry, South Carolina, U.S.A. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat voltage range will the fridge operate over? It is OK if the voltage is typically 110VAC (as opposed to the rated 115VAC listed in the spec)?

Asked 2 years ago by lmpsr.

• A:Answer You can always ask an electrician, but houses are wired 110/115 and often it is simply what they are called. Won't be a problem. Again, ask an electrician if you are concerned.

  Answered 2 years ago by JTemzVerified Purchase

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Q: QuestionWhat size or height water bottle can you put in the outside water dispenser (not tilting it but sitting in the slot) to fill?

Asked 2 years ago by TOJSSK.

• A:Answer Hi there, We value your question about this Samsung refrigerator. The water dispenser can only fill a 5 3/4 oz. (170 cc) cup. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow can I remove the glass shelve what covers the 2 lower drawers to clean it

Asked 2 years ago by Glasssnhelves.

• A:Answer If you Google the question, the info will come up via the Samsung site! However, it is Very Difficult & Easy to Break Notch when Attempting! Better Off Just Taking Out Crisper Drawres & Cleaning from Underneath that way

  Answered 2 years ago by StarshineVerified Purchase

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Q: QuestionWhat is th exact depth of this refrigerator....please answer by someone who has I hav read what is on line

Asked 2 years ago by Rose.

• A:Answer Inside depth = 21 1/2 inches Doorway depth = 29 inches (without handles) Actual depth as manufactured = 31 inches (with handles) Installed depth = 33 inches including the 2-inch recommended setback from the wall

  Answered 2 years ago by DanandPegVerified Purchase

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Q: QuestionWhat are the dimensions of the refrigerator when its still in the box?

Asked 2 years ago by Tinaja3.

• A:Answer Hi Tinaja3, We appreciate your question about the shipping dimension of this Samsung refrigerator model. I have shared the dimension below. Width: 38 1/4 inches Height: 75 3/4 inches Depth: 30 5/8 inches Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow wide and how high? We are limited to 65 inches high and 33 inches wide

Asked 2 years ago by Jim.

• A:Answer Hi Jim, Let us provide you with the measurements you are looking for with this Samsung refrigerator model. I have shared the dimensions of this refrigerator model below. A. Width 35 6/8 inches B. Height 68 7/8 inches C. Overall Height 70 inches D. Depth: 31 inches This Samsung refrigerator will not fit your space of 65 inches high and 33 inches wide. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the depth of the door and hinges (from the front of the refrigerator to the end of the hinge bar)?

Asked 3 years ago by Star.

Q: QuestionWhat is the height from the bottom drawer to the top of the middle drawer?

Asked 3 years ago by J.

Q: QuestionWe just purchased this refrigerator. The drawer in the freezer seems very tempermental/unstable and it doesn't extend all the way out nor does it move back far enough to clearly see and access the freezer bins. Any comments/clarifications are welcomed.

Asked 3 years ago by Justme.

• A:Answer Hi, Thank you for the review. The freezer does not extend all the way, revealing the freezer basket. The freezer section can only open up to 42 3/4 inches (measured from the back to the fully extended freezer opening). Please ensure all baskets are properly placed on their roller for a smooth operation. Please see the link for more details. Freezer baskets on pages 67 - 68 https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145048767) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes water filter Model:HAF-QIN comes with the Refrigerator? Or you need to buy separately? Thank you,

Asked 3 years ago by santiclark.

• A:Answer It’s included

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan I use the bottom compartment as a fridge instead of freezer?

Asked 3 years ago by Glory.

• A:Answer No, the bottom is designated for a freezer. But you can use the Flex drawer as a refrigerator or a freezer

  Answered 3 years ago by HappyPurchaser

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Q: QuestionDoes this refrigerator/freezer have the "smart" feature?

Asked 3 years ago by CocoStandard.

• A:Answer Hi CocoStandard. Thank you for reaching out regarding your Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Refrigerator with FlexZone™ Drawer if this has a smart feature. Regarding your concern, we have SmartThings. The smart things do the following: Monitoring Fridge temperature Freezer temperature FlexZone™ settings Diagnosis Energy monitoring Functions Ice making Power Cool Power Freeze Fridge temperature Freezer temperature FlexZone™ settings Sabbath Mode Alarms Abnormally high temperature Door opening Autofill Pitcher overflowing Water filter replacement I recommend you check your user manual for further assistance. Please go to pages 47 to 49. https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144349287 ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questionhow to turn off the filter light on Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Refrigerator with FlexZone™ Drawer

Asked 3 years ago by kat.

• A:Answer Hi Kat. I appreciate you reaching out regarding the water filter light. To answer your concern, the water filter light on your fridge operates on a timer and will turn on after 6 months. For models where the indicator is always lit, it will turn red after 6 months. I am also including this link for your reference: samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144160368 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do you take the glass shelf out to clean it, the one that is attached to the water filter? Things have spilled on that shelf and go up under ledge

Asked 3 years ago by Cindy.

• A:Answer We're here to help with this, Cindy! This link (https://bit.ly/3hfFSbM) has in depth instructions, as well as images to show the safest and easiest ways to remove all the shelves and bins in your refrigerator. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this refrigerator have a freezer section

Asked 3 years ago by Anonymous.

• A:Answer It sure does! This model features a refrigerator section at the top (with 2 french doors), a FlexZone drawer (located in the middle), and a freezer section (the bottom drawer). You can see a diagram of these sections on pages 15 and 16 of the user manual (https://bit.ly/3oV8N9u). ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionFor those having Ice Maker issues, can you please confirm if your ice maker says "Ice Master" (old style) or "Ice Max" (new style) on the front panel of the ice maker within the refrigerator door. Included are photos to help differentiate.

Asked 3 years ago by Greg.

• A:Answer I just received my new refrigerator and the ice maker is working perfectly after the initial system purge. Sorry I can't help you. I was initially having issues with my water dispenser leaking. I turned off the water supply, took presure off the system, let it sit for about a week (waiting on a technician to come out nd fix it). Upon their arrival I began purging the system again and found I no longer had a problem. If you recently replaced the filter, or need to, be sur to flush about 2 gallons of water through the system with the ice maker turned off. Hopefully that may help in your situation? Sorry I couldn't be of more help.

  Answered 3 years ago by RWOLFESVerified Purchase

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Q: QuestionIs it easy to change water filter? Do you have to turn the water off going to the ice maker?

Asked 3 years ago by Adp531.

• A:Answer I'm so glad you asked, Adp531! First, here is a link (https://bit.ly/2XqHRme) to our complete guide on how to replace the water filter in your refrigerator. I will note that it does mention turning the water off prior to removing the filter. This is to release the built up water pressure and make removing the filter easier. The filter housing does have a valve that will prevent leaks if you are unable to turn the water off. ^Jecca

  Answered 3 years ago by Samsung

  
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