Questions & Answers

Name: Samsung - 23 cu. ft. 4-Door Flex Counter Depth Smart Refrigerator with Family Hub - Stainless Steel
Brand: Samsung
SKU: 6448512
Price: 2499.99 USD
Rating: 4.7 (325 reviews)

Samsung - 23 cu. ft. 4-Door Flex Counter Depth Smart Refrigerator with Family Hub - Stainless Steel

Model:: RF23A9771SR/AA; |
SKU:: 6448512

User rating, 4.7 out of 5 stars with 325 reviews.

Highly rated by customers for:

Clearance

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QuestionWe would like to replace a Subzero 36" built-in refrigerator with the Samsung counter depth, 4 door Flex, with family hub. Can you remove the Subzero, change the position of the electrical outlet and install a water line for an extra cost?
Asked 3 years ago by Anonymous.
- Answer That sounds like work for the trades, but yes it can be done.
  Answered 2 years ago by aircommuter
  Answer this question
QuestionCan you change the door panels if there is a dent in the flex freezer door?
Asked 3 years ago by Ty.
- Answer Yes parts are available but price might be the question. I have pulled dents out with a hot glue dent puller.
  Answered 2 years ago by aircommuter
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QuestionDoes this fridge have an adjustable door stop? We only have 5" of clearance on the right hand side before the fridge bangs into the pantry door if it's flung open.
Asked 3 years ago by adavis.
- Answer No
  Answered 3 years ago by Manasa
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QuestionWhere is the control panel on this refrigerator? Looking for the circle button on the control panel and can’t find it.
Asked 3 years ago by Confused.
- Answer On the bottom of the screen It’s square
  Answered 3 years ago by Yellohamma42
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QuestionNot always, but 80% of the time I hear what sounds like a computer hard drive. Not loud, but definitely noticeable and since it's brand new I'm concerned. Can anyone explain a hard drive like noise? no copy-paste answers Samsung! actual answer plz!
Asked 3 years ago by SillyDude.
- Answer Answering my own question here to maybe help others: no - this fridge shouldn't make any unusual sound. Best Buy replaced it and the new one sounds great.
  Answered 3 years ago by SillyDude
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QuestionAre other tv brands compatible with the family hub? Or can it only be Samsung TVs?
Asked 3 years ago by Steve.
- Answer Hi Steve, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 23 cu. ft. Smart Counter Depth 4-Door Flex™ Refrigerator with Family Hub™ & Beverage Center - Stainless steel. Other TV brands are compatible with the family hub. What brands are those depends on their software and hardware capabilities. I have shared links below that will let you know which Samsung TV's are compatible and from there you can use the specifications of our Samsung Tv's to cross reference with other brands. You can also get in touch with other brands and check their TV's specifications too. https://www.samsung.com/us/explore/family-hub-refrigerator/features/ https://www.samsung.com/us/support/answer/ANS00049765/ I have also shared the user manual link below. Please access the link and turn to pages 43 - 45. https://downloadcenter.samsung.com/content/UM/202108/20210824181537497/DA68-04023J-02_MANUAL_USERS_EN_MES_CFR_RF9000A_F-Hub.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144395292 Leo
  Answered 3 years ago by Samsung
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QuestionIs this fingerprint resistant?
Asked 3 years ago by Steven.
- Answer I don't think so. But you can easily clean.
  Answered 3 years ago by Srinivas
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QuestionWhat generation family hub comes with this fridge?
Asked 3 years ago by John.
- Answer Hi John, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 23 cu. ft. Smart Counter Depth 4-Door Flex™ Refrigerator with Family Hub™ & Beverage Center - Stainless steel. The refrigerator has the Family Hub 6.0. I have shared links below regarding the 6.0 version of the Family Hub. https://www.samsung.com/us/support/answer/ANS00088922/ https://www.samsung.com/us/support/search/?query=family+hub&referrerPageUrl=https://www.samsung.com/us/support/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144378306 Leo
  Answered 3 years ago by Samsung
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QuestionDoes the fridge have to have the hinges? Or can you remove to make the fridge shorter?
Asked 3 years ago by John.
- Answer No
  Answered 3 years ago by Newlife22
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QuestionThe water pitcher isnt auto filling... what do i need to do?
Asked 3 years ago by SunnySide.
- Answer Mine doesn’t too. I was wondering same thing.
  Answered 3 years ago by Lilly
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QuestionHOW LONG ARE THE HINGES?
Asked 4 years ago by 1stLove.
- Answer door is 4" thick so fridge needs to "stick" out that much so you are able to open door fully.
  Answered 3 years ago by Anonymous
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QuestionDoes the decanter in the beverage center require a filter, because it looks like it does. We don't have an inline filter.
Asked 4 years ago by MonkeysBrains.
- Answer The refrigerator has a built in filter, easy to change when needed
  Answered 3 years ago by BigCeaz
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QuestionCan you level/adjust the legs? If so, 71 7/8 top of hinge to the bottom, will now become what new height?
Asked 4 years ago by Sunshine.
- Answer Thanks so much for asking, Sunshine! This model does have levelling legs that can be adjusted to properly level the refrigerator. However, these do not add any significant amount of height to the refrigerator. ^Jecca
  Answered 4 years ago by Samsung
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QuestionWhere is the water dispenser
Asked 4 years ago by Ginacannz.
- Answer Thanks for asking! To help with this, I'm providing this link (https://bit.ly/3DdF0O8) to the user manual for this model. Page 17 has a diagram of all the parts of the refrigerator. The dispenser is labeled as number "2" in this diagram. ^Jecca
  Answered 4 years ago by Samsung
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QuestionHas the ice maker issue that has plagued other Samsung models been fixed?
Asked 4 years ago by Renaldo.
- Answer I'm sorry, but 1 month is not enough time to determine if there is a problem with the ice maker. From reviews of other Samsung models, it would take a month to a year or two for the ice maker issue to appear. This may be a new model and not enough time has elapsed or units sold to determine if there is still a problem. I'm also curious as to Samsung support with this issue. From what I've read, it's been pretty bad.
  Answered 4 years ago by Renaldo
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QuestionHow wide is the fridge if all doors are open 90 degrees? Basically want to know if i can open the doors in the current space.
Asked 4 years ago by Anonymous.
- Answer With both doors open you can add about 4”, typically one would not push a refrigerator that far back.
  Answered 2 years ago by aircommuter
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QuestionIs the stainless steel no fingerprints
Asked 3 years ago by Anonymous.
- Answer Hello, Thank you for reaching out and raising your question about the Samsung - 23 cu. ft. Smart Counter Depth 4-Door Flex™ Refrigerator with Family Hub™ & Beverage Center - Stainless steel. I understand you want to know if this refrigerator is fingerprint-resistant. We are here to help. To answer your question, this product is fingerprint-resistant. You can also check this link https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/RF23A9771SR_V3.pdf to know more about the specifications of the product. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144383565. -Noraina
  Answered 3 years ago by Samsung
  Answer this question

Showing 21-37 of 37 questions

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Questions & Answers

Samsung - 23 cu. ft. 4-Door Flex Counter Depth Smart Refrigerator with Family Hub - Stainless Steel

Q: QuestionWe would like to replace a Subzero 36" built-in refrigerator with the Samsung counter depth, 4 door Flex, with family hub. Can you remove the Subzero, change the position of the electrical outlet and install a water line for an extra cost?

Q: QuestionCan you change the door panels if there is a dent in the flex freezer door?

Q: QuestionDoes this fridge have an adjustable door stop? We only have 5" of clearance on the right hand side before the fridge bangs into the pantry door if it's flung open.

Q: QuestionWhere is the control panel on this refrigerator? Looking for the circle button on the control panel and can’t find it.

Q: QuestionNot always, but 80% of the time I hear what sounds like a computer hard drive. Not loud, but definitely noticeable and since it's brand new I'm concerned. Can anyone explain a hard drive like noise? no copy-paste answers Samsung! actual answer plz!

Q: QuestionAre other tv brands compatible with the family hub? Or can it only be Samsung TVs?

Q: QuestionIs this fingerprint resistant?

Q: QuestionWhat generation family hub comes with this fridge?

Q: QuestionDoes the fridge have to have the hinges? Or can you remove to make the fridge shorter?

Q: QuestionThe water pitcher isnt auto filling... what do i need to do?

Q: QuestionHOW LONG ARE THE HINGES?

Q: QuestionDoes the decanter in the beverage center require a filter, because it looks like it does. We don't have an inline filter.

Q: QuestionCan you level/adjust the legs? If so, 71 7/8 top of hinge to the bottom, will now become what new height?

Q: QuestionWhere is the water dispenser

Q: QuestionHas the ice maker issue that has plagued other Samsung models been fixed?

Q: QuestionHow wide is the fridge if all doors are open 90 degrees? Basically want to know if i can open the doors in the current space.

Q: QuestionIs the stainless steel no fingerprints

Most-viewed items

QuestionWe would like to replace a Subzero 36" built-in refrigerator with the Samsung counter depth, 4 door Flex, with family hub. Can you remove the Subzero, change the position of the electrical outlet and install a water line for an extra cost?

QuestionCan you change the door panels if there is a dent in the flex freezer door?

QuestionDoes this fridge have an adjustable door stop? We only have 5" of clearance on the right hand side before the fridge bangs into the pantry door if it's flung open.

QuestionWhere is the control panel on this refrigerator? Looking for the circle button on the control panel and can’t find it.

QuestionNot always, but 80% of the time I hear what sounds like a computer hard drive. Not loud, but definitely noticeable and since it's brand new I'm concerned. Can anyone explain a hard drive like noise? no copy-paste answers Samsung! actual answer plz!

QuestionAre other tv brands compatible with the family hub? Or can it only be Samsung TVs?

QuestionIs this fingerprint resistant?

QuestionWhat generation family hub comes with this fridge?

QuestionDoes the fridge have to have the hinges? Or can you remove to make the fridge shorter?

QuestionThe water pitcher isnt auto filling... what do i need to do?

QuestionHOW LONG ARE THE HINGES?

QuestionDoes the decanter in the beverage center require a filter, because it looks like it does. We don't have an inline filter.

QuestionCan you level/adjust the legs? If so, 71 7/8 top of hinge to the bottom, will now become what new height?

QuestionWhere is the water dispenser

QuestionHas the ice maker issue that has plagued other Samsung models been fixed?

QuestionHow wide is the fridge if all doors are open 90 degrees? Basically want to know if i can open the doors in the current space.

QuestionIs the stainless steel no fingerprints