Questions & Answers

Name: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Brand: Samsung
SKU: 4695049
Price: 1019.99 USD
Rating: 4.3 (317 reviews)

Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black

Model:: RS25J500DBC; |
SKU:: 4695049

User rating, 4.3 out of 5 stars with 317 reviews.

Highly rated by customers for:

Clearance

Show only Answered Questions

Page Showing 1-20 of 39 questions

Ask a Question

QuestionFridge HeightAccording to the specs the height is 69.9375 inches tall. However, in the pictures it appears the tops of the doors are higher than the rest of the fridge. Would somebody be kind enough to measure the rear height of the fridge? My cabinets are 69 and 5/8 inches high so I would like to make sure this fridge will fit before ordering. Unfortunately I can't find this model in my local Best Buy to measure myself.
Asked 10 years ago by Tumbleweeds.
- Answer 68.8 inches from floor to top of back of fridge.
  Answered 10 years ago by kwhite840
  Answer this question
QuestionIf the fridge is tight against a wall on the side, will the door still open?The space I have is the exact dimensions of this unit. One side against the wall and the other by a counter. Need to know of the door next to the wall will open properly. It would be the refrigerator side not the freezer side if that makes a difference.
Asked 10 years ago by Anonymous.
- Answer Thanks for the question. Samsung recommends leaving at least 2" on the side of the RS25J500DSR that would be opening into a wall, and 3/8" minimum on the other side, for circulation, ease of movement and to allow the doors to swing open. If your space is exactly 35-3/4" wide, I would suggest considering an alternate, narrower model. Samsung doesn't have side by side refrigerators available in widths less than 35-3/4", but there are several French Door models available that would be more appropriate for your location. - Ms. Samsung
  Answered 10 years ago by Anonymous
  Answer this question
QuestionAfter only a month, the Samsung fridge stops making ice.. Why?The fridge stop making ice. The no-ice light is on. What does that mean?
Asked 10 years ago by George.
- Answer Hi George, If by the "no-ice light" you mean the "Ice Off" icon is illuminated, then the ice maker is turned off which is likely the reason your RS25J500DSR stopped making ice. Simply press the Ice button for 3 seconds so the Ice Off light is no longer lit up. - Ms. Samsung
  Answered 10 years ago by Anonymous
  Answer this question
Questionless than 2 months later and my refrigerator is not cooling at all. Any advice?
Asked 9 years ago by Anonymous.
- Answer I'm sorry to hear your RS25J500DSR isn't cooling. Please make sure it hasn't inadvertently been placed in Cooling Off mode, which would be indicated by the temperature indicator lights "moving" or scrolling. To activate/deactivate Cooling Off mode, press the Freezer, Ice Type and Fridge buttons simultaneously for 5 seconds (until a chime sounds). The compressor should turn on a start cooling shortly. If this doesn't resolve the issue, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help. Thank you, Ms. Samsung
  Answered 9 years ago by Anonymous
  Answer this question
QuestionCan anyone please tell me what other solution can I do for my SAMSUNG RS25J500DSR, I noticed that it’s been producing less ice and starting to frost around the ice maker set up, I defrosted it and within a day it’s starting to frost again. What can i do?
Asked 5 years ago by Kayee.
- Answer Hello Kayee. Here is a link with some trouble shooting steps to get your ice maker working again (https://bit.ly/2VeH82N). If the problem persists, please reach out to us via any of the following outlets and reference ticket number 1141851778. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo
  Answered 5 years ago by Samsung
  Answer this question
QuestionI plugged in refrigerator model number or is 25J 500 But it is not cooling
Asked 6 years ago by Moe.
- Answer Hello Moe! Here is a helpful link to a troubleshooting guide to support your concerns on the refrigerator not cooling (https://bit.ly/2RnecED). Thank you for choosing Samsung to be a part of your home! ^Lena
  Answered 5 years ago by Samsung
  Answer this question
Questionhow often do you need to change the water filter?
Asked 8 years ago by Tybaby.
- Answer Hi Tybaby, it is suggested to change the filter every 6 months. ^Rosi
  Answered 8 years ago by Samsung
  Answer this question
QuestionColor of sides on the outside of refrigeratorWhat color are are the outsides of the refrigerator?
Asked 10 years ago by Mic.
- Answer Stainless steel, easy to clean! No more scrubbing handles! Easy to wipe clean!
  Answered 10 years ago by Irm1
  Answer this question
QuestionHi my 24.5CF SXS REFRIG BLK Model: RS25J500DBC Has started to freeze some of our food on the refrigerator side. Help!
Asked 1 year ago by Beni.
Answer This Question
QuestionHow can i turn it on after 1 years im not use it Power connected but no light Tks
Asked 4 years ago by Chuong.
- Answer Hi Chuong! I'd like to help with this. This link (https://bit.ly/3wVTLkz) has information on what to do if the refrigerator is not cooling properly. ^Jecca
  Answered 4 years ago by Samsung
  Answer this question
QuestionHow to reset after new filter install
Asked 5 years ago by Anonymous.
- Answer Thanks so much for asking! This link (https://bit.ly/37bZRUy) has all you need to know about changing your filter, including resetting the indicator light. ^Jecca
  Answered 5 years ago by Samsung
  Answer this question
QuestionHow can I turn off lights inside the freezer and fridge. And also the lights for the main display in front door.
Asked 5 years ago by Daniel.
- Answer Hi there, I can answer this for you. This unit does not have a way to turn out the lights on the unit. Thank you for choosing Samsung. ^Brad
  Answered 5 years ago by Samsung
  Answer this question
QuestionThe seal on my freezer is not tight and air is getting in at the top. This allows frost to form on the top shelve and on the ice chest. How do I solve the problem? Do I need to buy some insulating tape or is the another way to solve the problem?
Asked 5 years ago by rio2la2015.
Answer This Question
QuestionThis was suppose to be fingerprint resistant. How do you clean
Asked 5 years ago by Anonymous.
- Answer Here is a link with some helpful suggestions on how to keep your refrigerator clean and looking great (http://bit.ly/2QXV93W). ^Lo
  Answered 5 years ago by Samsung
  Answer this question
QuestionHow do I turn the demo mode off and how will I know it is off?
Asked 5 years ago by Britt.
- Answer Here is a link with some trouble shooting steps to get your refrigerator out of demo mode (https://bit.ly/2KmEKCk). We hope you find this helpful. ^Lo
  Answered 5 years ago by Samsung
  Answer this question
QuestionHow do I know if the fridge is in demo mode? Every time I open the doors the fridge and light bars move up and down instead of staying in one place to indicate how cold they are. We got the fridge last night and hooked it up around 8pm, it is now 8 am.
Asked 5 years ago by Britt.
- Answer If the temperature bars are moving and the unit is not cooling, it appears that the refrigerator is in fact in demo mode. Please follow the steps included in this link to deactivate this and get the unit functioning as desired. (https://bit.ly/2KmEKCk),. ^Lo
  Answered 5 years ago by Samsung
  Answer this question
QuestionFor a Samsung French door Model RF28R7201SR. Cabinets on one side and a return wall on other side is 26 1/2 inches deep leaving the fridge protruding by 7 1/2 inches. How far can that wall be extended while still allowing the doors to fully open? Tks
Asked 5 years ago by Rayweb.
- Answer I am including a helpful link to the user manual (https://bit.ly/2TMTwY8) on pages 19 and 20 to support your concerns on the clearance. Thank you for choosing Samsung! ^Lena
  Answered 5 years ago by Samsung
  Answer this question
QuestionWhat fridge stopped making ice what could be causing the issue?
Asked 6 years ago by Rdipa.
- Answer I am including a helpful link to a troubleshooting guide to support your concerns on the ice maker (https://bit.ly/2RoleJB). Thank you for choosing Samsung! ^Lena
  Answered 5 years ago by Samsung
  Answer this question
QuestionHow do u get water line off at bottom to take off door
Asked 7 years ago by Rps249.
Answer This Question
Questionis there a warranty with this fridge? what about maintenance and reliability?
Asked 8 years ago by Tybaby.
- Answer Yes
  Answered 3 years ago by Fridge
  Answer this question

Showing 1-20 of 39 questions

Questions & Answers

Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black

Q: QuestionAfter only a month, the Samsung fridge stops making ice.. Why?The fridge stop making ice. The no-ice light is on. What does that mean?

Q: Questionless than 2 months later and my refrigerator is not cooling at all. Any advice?

Q: QuestionCan anyone please tell me what other solution can I do for my SAMSUNG RS25J500DSR, I noticed that it’s been producing less ice and starting to frost around the ice maker set up, I defrosted it and within a day it’s starting to frost again. What can i do?

Q: QuestionI plugged in refrigerator model number or is 25J 500 But it is not cooling

Q: Questionhow often do you need to change the water filter?

Q: QuestionColor of sides on the outside of refrigeratorWhat color are are the outsides of the refrigerator?

Q: QuestionHi my 24.5CF SXS REFRIG BLK Model: RS25J500DBC Has started to freeze some of our food on the refrigerator side. Help!

Q: QuestionHow can i turn it on after 1 years im not use it Power connected but no light Tks

Q: QuestionHow to reset after new filter install

Q: QuestionHow can I turn off lights inside the freezer and fridge. And also the lights for the main display in front door.

Q: QuestionThe seal on my freezer is not tight and air is getting in at the top. This allows frost to form on the top shelve and on the ice chest. How do I solve the problem? Do I need to buy some insulating tape or is the another way to solve the problem?

Q: QuestionThis was suppose to be fingerprint resistant. How do you clean

Q: QuestionHow do I turn the demo mode off and how will I know it is off?

Q: QuestionHow do I know if the fridge is in demo mode? Every time I open the doors the fridge and light bars move up and down instead of staying in one place to indicate how cold they are. We got the fridge last night and hooked it up around 8pm, it is now 8 am.

Q: QuestionFor a Samsung French door Model RF28R7201SR. Cabinets on one side and a return wall on other side is 26 1/2 inches deep leaving the fridge protruding by 7 1/2 inches. How far can that wall be extended while still allowing the doors to fully open? Tks

Q: QuestionWhat fridge stopped making ice what could be causing the issue?

Q: QuestionHow do u get water line off at bottom to take off door

Q: Questionis there a warranty with this fridge? what about maintenance and reliability?

QuestionAfter only a month, the Samsung fridge stops making ice.. Why?The fridge stop making ice. The no-ice light is on. What does that mean?

Questionless than 2 months later and my refrigerator is not cooling at all. Any advice?

QuestionCan anyone please tell me what other solution can I do for my SAMSUNG RS25J500DSR, I noticed that it’s been producing less ice and starting to frost around the ice maker set up, I defrosted it and within a day it’s starting to frost again. What can i do?

QuestionI plugged in refrigerator model number or is 25J 500 But it is not cooling

Questionhow often do you need to change the water filter?

QuestionColor of sides on the outside of refrigeratorWhat color are are the outsides of the refrigerator?

QuestionHi my 24.5CF SXS REFRIG BLK Model: RS25J500DBC Has started to freeze some of our food on the refrigerator side. Help!

QuestionHow can i turn it on after 1 years im not use it Power connected but no light Tks

QuestionHow to reset after new filter install

QuestionHow can I turn off lights inside the freezer and fridge. And also the lights for the main display in front door.

QuestionThe seal on my freezer is not tight and air is getting in at the top. This allows frost to form on the top shelve and on the ice chest. How do I solve the problem? Do I need to buy some insulating tape or is the another way to solve the problem?

QuestionThis was suppose to be fingerprint resistant. How do you clean

QuestionHow do I turn the demo mode off and how will I know it is off?

QuestionHow do I know if the fridge is in demo mode? Every time I open the doors the fridge and light bars move up and down instead of staying in one place to indicate how cold they are. We got the fridge last night and hooked it up around 8pm, it is now 8 am.

QuestionFor a Samsung French door Model RF28R7201SR. Cabinets on one side and a return wall on other side is 26 1/2 inches deep leaving the fridge protruding by 7 1/2 inches. How far can that wall be extended while still allowing the doors to fully open? Tks

QuestionWhat fridge stopped making ice what could be causing the issue?

QuestionHow do u get water line off at bottom to take off door

Questionis there a warranty with this fridge? what about maintenance and reliability?