Questions & Answers

Name: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Brand: Samsung
SKU: 4695049
Price: 1019.99 USD
Rating: 4.3 (317 reviews)

Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black

Model:: RS25J500DBC; |
SKU:: 4695049

User rating, 4.3 out of 5 stars with 317 reviews.

Highly rated by customers for:

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QuestionThe icons on the freezer door dispenser, are not illuminating making it hard to read. I can't locate them easily. Only the bars (for temperature control of refrigerator /freezer) illuminate bright. Is this the normal behavior?
Asked 9 years ago by JH.
- Answer Hi JH, the temperature bars on the control panel are brighter than the option icons. ^Rosi
  Answered 9 years ago by Samsung
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QuestionIs the freezer ice free. except for the ice maker ?
Asked 9 years ago by Anonymous.
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QuestionDoes this come without a water/icemaker thing? I hate those
Asked 9 years ago by Anonymous.
- Answer Hi, this refrigerator does not come without a ice and water dispenser, but we do have different models that do not have this feature. ^Rosi
  Answered 9 years ago by Samsung
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Questionhow do you know the temperature (degrees) on the digital displays since ther are only bars showing?
Asked 9 years ago by Anonymous.
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Questionwill the door hold a gallon of milk
Asked 9 years ago by TAF.
- Answer Yes, the door of this unit can accommodate a gallon of milk.
  Answered 9 years ago by CommunityAnswer
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Questionwhy is this the exact fridge as the whirlpool side by side refridgerator
Asked 9 years ago by sheila.
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QuestionDoes it have a tray for the water dispenser? Mine came without one and water drips and leaves marks on the door after every use of the dispenser!
Asked 9 years ago by Desouks.
- Answer Yes, this comes with a tray for the water dispenser.
  Answered 9 years ago by CommunityAnswer
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QuestionVoltsHow many volts does the refrigerator has?
Asked 9 years ago by Skye.
- Answer The appliance is 110V.
  Answered 9 years ago by CommunityAnswer
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QuestionHow much are the AMP?
Asked 9 years ago by Anonymous.
- Answer 12
  Answered 9 years ago by Woody
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QuestionAre the refrigerator shelves removable?
Asked 10 years ago by Margie.
- Answer Yes !
  Answered 10 years ago by ferde
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Questiondoes it work with 220 volts?I live in south america and we have 220v here.
Asked 10 years ago by Santi.
- Answer I don't think it will work because I recently purchased one and it came in 110V
  Answered 10 years ago by ATMgm
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QuestionDoes the stainless steel smudge when the kids touch it
Asked 10 years ago by Zeno.
- Answer YES
  Answered 9 years ago by Msniac
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QuestionOnly a few door binsHi I see for this model it has very limited door bins: only 3 long ans 3 short. Most fridge have 4 on each side so the space wont be wasted. I see others complain this same issue on website but with no solution...I like the look of this model but I cannot find where to get extra doors bins for this exact model, not even on sumsung website or Amazon. How many doors come with this fridge on each door and where can I get extra bins?
Asked 10 years ago by Amily.
- Answer I ordered my extra shelf from: https://www.encompassparts.com/ part: DA63-05212A (shelf in bottom freezer door), $7.50 part: DA97-12924A (shelf in middle of fridge door), $11.23 part: DA67-02417A (glass shelf in middle of main fridge), $26.71 they charged me $8.95 for the whole shipping order. Arrived 10 days later, came very well packaged, looked the same as the ones in the fridge already and fit perfectly.
  Answered 10 years ago by NotEnergyStar
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QuestionWhat are the dimensions of this refrigerator?
Asked 10 years ago by Al.
- Answer This product measures 69.9375" high by 35.75" wide by 36.1875" deep.
  Answered 10 years ago by CommunityAnswer
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QuestionI have an RS25J500DSR fridge, when the doors are closed it sounds like an idling car. Whenever I open the door the noise stops. I pulled the ice box out and checked the vents, I don't see anything frozen in front of them. Thanks
Asked 4 years ago by Aaron513.
- Answer I'd like to help with this, Aaron513! This link (https://bit.ly/3om5Xry) has information on what sounds from the refrigerator are normal, and what to do if the noises are abnormal. ^Jecca
  Answered 4 years ago by Samsung
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QuestionMy freezer has stopped working , my fridge is working fine. i tried reset compressor , but that didn’t help . Any help will be appreciated Thanks
Asked 4 years ago by Dee.
- Answer I'm happy to help, Dee! This link (https://bit.ly/3lUISu1) can walk you through what steps to take if the refrigerator and/or freezer is not cooling properly. ^Jecca
  Answered 4 years ago by Samsung
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QuestionMy Samsung RS25J500DSR Side-by-Side Refrigerators control panel isn’t working. The lights are on and I was able to reset it but it’s didn’t help. I can’t change the settings from Ice to water and it won’t even dispense ice. Is it’s b/c the filter or other
Asked 5 years ago by Jolie.
- Answer I'd like to help with this, Jolie! It sounds like the child lock may be engaged. This link (https://bit.ly/3lkFfxs) can walk you through how to check this, and other possible causes of the control panel not working. ^Jecca
  Answered 5 years ago by Samsung
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QuestionRefrigerator side keeps freezing food and beverages on the shelves when coldness level is at minimal, food in the drawers seem to be fine though. What is going on???
Asked 5 years ago by ABCS.
- Answer Hi there, I see you are having issues with your Samsung Refrigerator. I would love the opportunity to chat so we can get this issue resolved. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142504229. We thank you for being a part of the Samsung family. ^Brad
  Answered 5 years ago by Samsung
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QuestionBought the display model and it is demo mode. Not able to remove demo mode. model RS25J500DSG/AA S/N 0APN4BAHA02685K
Asked 5 years ago by Doug.
- Answer Hold The "FREEZER", "ICE", and "FRIDGE" Buttons at the "SAME" time for 5-9 seconds, Panel will "CHIME" scrolling Temp bars will turn solid blue. If it doesn't work, try again but make sure you press at the same time for 5-8 seconds until a chime sounds then release. Very critical to press all there at the same time. Took me about 5 times to time it just right... My Fridge is model #RS25J50 See Attachment.
  Answered 5 years ago by JEFE
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Showing 21-39 of 39 questions

Questions & Answers

Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black

Q: QuestionThe icons on the freezer door dispenser, are not illuminating making it hard to read. I can't locate them easily. Only the bars (for temperature control of refrigerator /freezer) illuminate bright. Is this the normal behavior?

Q: QuestionIs the freezer ice free. except for the ice maker ?

Q: QuestionDoes this come without a water/icemaker thing? I hate those

Q: Questionhow do you know the temperature (degrees) on the digital displays since ther are only bars showing?

Q: Questionwill the door hold a gallon of milk

Q: Questionwhy is this the exact fridge as the whirlpool side by side refridgerator

Q: QuestionDoes it have a tray for the water dispenser? Mine came without one and water drips and leaves marks on the door after every use of the dispenser!

Q: QuestionVoltsHow many volts does the refrigerator has?

Q: QuestionHow much are the AMP?

Q: QuestionAre the refrigerator shelves removable?

Q: Questiondoes it work with 220 volts?I live in south america and we have 220v here.

Q: QuestionDoes the stainless steel smudge when the kids touch it

Q: QuestionWhat are the dimensions of this refrigerator?

Q: QuestionI have an RS25J500DSR fridge, when the doors are closed it sounds like an idling car. Whenever I open the door the noise stops. I pulled the ice box out and checked the vents, I don't see anything frozen in front of them. Thanks

Q: QuestionMy freezer has stopped working , my fridge is working fine. i tried reset compressor , but that didn’t help . Any help will be appreciated Thanks

Q: QuestionMy Samsung RS25J500DSR Side-by-Side Refrigerators control panel isn’t working. The lights are on and I was able to reset it but it’s didn’t help. I can’t change the settings from Ice to water and it won’t even dispense ice. Is it’s b/c the filter or other

Q: QuestionRefrigerator side keeps freezing food and beverages on the shelves when coldness level is at minimal, food in the drawers seem to be fine though. What is going on???

Q: QuestionBought the display model and it is demo mode. Not able to remove demo mode. model RS25J500DSG/AA S/N 0APN4BAHA02685K

QuestionThe icons on the freezer door dispenser, are not illuminating making it hard to read. I can't locate them easily. Only the bars (for temperature control of refrigerator /freezer) illuminate bright. Is this the normal behavior?

QuestionIs the freezer ice free. except for the ice maker ?

QuestionDoes this come without a water/icemaker thing? I hate those

Questionhow do you know the temperature (degrees) on the digital displays since ther are only bars showing?

Questionwill the door hold a gallon of milk

Questionwhy is this the exact fridge as the whirlpool side by side refridgerator

QuestionDoes it have a tray for the water dispenser? Mine came without one and water drips and leaves marks on the door after every use of the dispenser!

QuestionVoltsHow many volts does the refrigerator has?

QuestionHow much are the AMP?

QuestionAre the refrigerator shelves removable?

Questiondoes it work with 220 volts?I live in south america and we have 220v here.

QuestionDoes the stainless steel smudge when the kids touch it

QuestionWhat are the dimensions of this refrigerator?

QuestionI have an RS25J500DSR fridge, when the doors are closed it sounds like an idling car. Whenever I open the door the noise stops. I pulled the ice box out and checked the vents, I don't see anything frozen in front of them. Thanks

QuestionMy freezer has stopped working , my fridge is working fine. i tried reset compressor , but that didn’t help . Any help will be appreciated Thanks

QuestionMy Samsung RS25J500DSR Side-by-Side Refrigerators control panel isn’t working. The lights are on and I was able to reset it but it’s didn’t help. I can’t change the settings from Ice to water and it won’t even dispense ice. Is it’s b/c the filter or other

QuestionRefrigerator side keeps freezing food and beverages on the shelves when coldness level is at minimal, food in the drawers seem to be fine though. What is going on???

QuestionBought the display model and it is demo mode. Not able to remove demo mode. model RS25J500DSG/AA S/N 0APN4BAHA02685K