Questions & Answers

Q: QuestionWhat is the red checkered box error for?

Asked 8 years ago by Chip.

• A:Answer (RF263BEAESR) Hi there Chip! This icon is the water filter sensor light. This icon runs on a 6 month timer and will light up when that time has expired as a reminder to replace the water filter. Once a new filter has been installed, or to reset the 6 month timer, touch and hold the Ice/Water button for 3-5 seconds. The light will go away for another 6 months. Hope this helps! ^Cole

  Answered 8 years ago by Samsung

  
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Q: Questionwhat is the difference between stainless steel and stainless platinum. my other new appliances are all samsung and called stainless steel. which would match best?

Asked 8 years ago by dalicat.

Q: QuestionWhat is the difference between this model and RF263BEAEBC model

Asked 8 years ago by Sis.

This question was asked about the related product: Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser

• A:Answer This model is the same model number.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionCan you fit a frozen pizza in the bottom drawer?

Asked 8 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Yes you can. I have about 5 gallons of ice cream in the bottom section of the freezer and on the top I have a large box of French toast sticks, large box of totinos pizza rolls and still have room for more.

  Answered 8 years ago by FandisneyVerified Purchase

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Q: Questionoverall dimensions - samsung.- 24,6 cu ft do you deliver in windsorm ontario, canada

Asked 8 years ago by Anonymous.

• A:Answer Its overall dimension is 70 inches H x 35.75 inches W x 35.75 inches D.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs there anything else you need to purchase with the fridge in order for it to function properly or does it come with everything required, including water connections etc? Thanks

Asked 8 years ago by Castle.

• A:Answer When I bought it from Best Buy they took care of all that for me. It was great!! There are items you need extra so ask the sales people and they will be glad to help you.

  Answered 8 years ago by AnnaVerified Purchase

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Q: Questionwhat are the measurements?

Asked 8 years ago by chuck.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer The dimensions of this product are as follows: Height 70 inches Width 35.75 inches Depth 35.63 inches

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWill the handles hit counter top when open?

Asked 8 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black stainless steel. Standard counter top depth is 25 inches. Depth of this refrigerator is 33 1/2 inches without the handles, 35 3/4 including handles. When the doors are fully open at 140 degrees, the doors handle will not touch the counter top. I have shared the user manual link below. Please access the link and turn to page 8 for the complete dimension of the refrigerator. https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144418473 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan the door alarm be turned off?

Asked 9 years ago by Airhog.

• A:Answer Yes. It can easily be turned off, by pressing one of the buttons near the water dispenser.

  Answered 8 years ago by SnappeddragonVerified Purchase

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Q: QuestionI'm concerned about the bottom freezer. How much weight can it hold. If it's full, will the drawer drop down or be strained upon opening?

Asked 9 years ago by Krsytine.

• A:Answer Filled my freezer up drawer does not drop down it's very sturdy working great .

  Answered 8 years ago by LovingitVerified Purchase

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Q: QuestionMy bottom Ice maker will not produce Ice? Top on is working fine. What now? Model, RF263

Asked 9 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

Q: QuestionDoes the ice-maker still make a lot of noise?

Asked 9 years ago by Curious.

• A:Answer yes

  Answered 8 years ago by anaidVerified Purchase

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Q: QuestionMy refrigerator has a leak coming from ice tray goes my deli tray

Asked 9 years ago by Cookie.

• A:Answer I would check to make sure your ice tray is properly seated in the freezing compartment. If it's not higher temperatures will cause ice to melt, plus new water coming into the chamber could leak out. This is just a guess on my part but that is where I would start checking.

  Answered 8 years ago by PaulinVAVerified Purchase

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Q: QuestionDo you have to defrost any part of this frig your self or is it all self defrosting. What problems do you see with the Samsung?

Asked 9 years ago by Anonymous.

• A:Answer self defrosting. No typical problems to be expected. keep food in it, change setting when you go on vacation, clean semi annually. as good of a chance as lasting 10 years as any other higher end brand

  Answered 9 years ago by karmafan84

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Q: QuestionI got a couple of what appears to be chips scratched off from the front door. The black has chipped off revealing the under metallic color. They are small like perhaps 1 mm wide and a few mm tall. Is there a chip repair for this somehow or a warranty?

Asked 9 years ago by Jabramson.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

Q: QuestionDo you have the 24.6 Cu.ft. French Door Refrigerator with Thru-the Door Ice and Water come with black stainless steel?

Asked 9 years ago by undell.

• A:Answer I do, except mine is the regular stainless steel, not the black stainless steel.

  Answered 8 years ago by PaulinVAVerified Purchase

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Q: QuestionDo you have this refrigerator in black stainless steel

Asked 9 years ago by undell.

• A:Answer No, this refrigerator doesn't come in black stainless steel.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes this have an alarm when the door is left open?

Asked 9 years ago by Anonymous.

• A:Answer Yes it does. If you have it turned on it will start to chime after 3 min.

  Answered 8 years ago by CheermomVerified Purchase

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Q: QuestionWhats the difference between RF263BAE and RF28HFEDBSR

Asked 9 years ago by Oriaj.

• A:Answer The difference is that the RF263BAE is about 24.6 Cu. Ft. and the RF28HFEDBSR is 28 cu.ft.

  Answered 6 years ago by CommunityAnswer

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