Questions & Answers

Name: Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Brand: Samsung
SKU: 2933007
Price: 2879.99 USD
Rating: 4.3 (902 reviews)

Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water

Model:: RF25HMEDBSR; |
SKU:: 2933007

User rating, 4.3 out of 5 stars with 902 reviews.

Highly rated by customers for:

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QuestionHas Samsung fixed the problems with the ice maker?
Asked 6 years ago by Susan.
- Answer I believe the problem with the ice maker is not "fixable". It concerns the method for removing the ice maker in order to empty it's contents rather than getting the ice through the dispenser in the door. It is very difficult to do, practically impossible. Very poor design.
  Answered 6 years ago by HappyinFlorida
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QuestionWhat is normal warranty service timeframe? I purchased this refrigerator in November and the compressor failed in under 6 months and I've been without a refrigerator or freezer for 2 weeks and counting. This is horrible service.
Asked 8 years ago by Anonymous.
- Answer Apparently service timeframe is way more than 2 weeks because I'm in the same boat brother. It boggles the mind that these people can't figure out how to replace a compressor on a refrigerator since I'm pretty sure a compressor is the number one failure part on a refrigerator. Samsung and Best Buy should provide us with vouchers to eat out every meal on for the weeks we are without cold storage.
  Answered 8 years ago by RobNeedsFridge
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QuestionCan the refrigerator be tight in the cabinet with about 1/8" space on the sides and top? Is the main air circulation from the bottom?
Asked 10 years ago by Anonymous.
- Answer I would be a little nervous about that tight of an installation - mostly because this unit vents not just through the back, but via small outlets on both sides as well...
  Answered 10 years ago by IslandLife
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QuestionI have a 30.25" opening to the kitchen with no door can this refrigerator be brought into the kitchen through this opening?
Asked 10 years ago by angela.
- Answer Hi Angela, Yes, the RF25HMEDBSR has a case depth of 30", so should be able to fit through your 30.25" doorway as long as that measurement is accurate from top to bottom. Thanks for your interest, Ms. Samsung
  Answered 10 years ago by Anonymous
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QuestionI have been reading reviews on Samsung Fr. Door Refrigerators & 2 customers have complained about water leakage. Has Samsung addressed the problem?
Asked 11 years ago by Anonymous.
- Answer Don't know if Samsung addressed it. But we just bought one & it leaked from the water dispenser. Samsung says this is normal due to air in line & you have to run at least a gallon of water through it. If that doesn't work (which it didn't on mine), check the water filter. Mine was not completely tight which wasn't leaking water but was letting air into the lines. When I tightened it & ran another gallon through it solved the dripping.
  Answered 10 years ago by Slalom17
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QuestionHow tall is the space in the water dispenser? For instance, what is the maximum height to fit a cup under the spout?
Asked 6 years ago by JJ.
- Answer 9 12"
  Answered 6 years ago by Souza
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Questiondoes the flex zone freeze items
Asked 9 years ago by william.
This question was asked about the related product: Samsung - 24.73 Cu. Ft. 4-Door French Door Refrigerator with Counter-Height FlexZone Drawer
- Answer Hi William, The Flex Zone Drawer in the RF25HMEDBWW has four settings, none of which are for frozen foods: Meat/Fish mode (29°F), Cold Drinks mode (33°F), Deli/Snack mode (37°F), and Wine/Party Dishes mode (42°F). If you'd prefer to have the option of converting a compartment from fresh to frozen, depending on your needs at any given time, you may want to consider one of Samsung's 4-Door Flex models, such as the RF32FMQDBSR. The 4-Door Flex series feature a convertible "Flex zone" in the lower right compartment, which can be switched from freezer to fridge settings as needed with the press of a button. Thanks for your interest, Ms. Samsung
  Answered 9 years ago by Anonymous
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QuestionWheels?Are there, in fact, wheels at the base of the refrigerator to assist in pushing it into an existing small opening?
Asked 10 years ago by Cookie.
- Answer Yes it does have wheels. I will say it was tough to get over the tiles. It would get stuck in the grout. If you have a smooth surface like hardwood or linoleum it should not be an issue.
  Answered 9 years ago by Robc
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QuestionWhat is the width of this unit. Under all the specifications they list the never list one of the most important ones and that is the width of these units
Asked 9 years ago by Brian.
- Answer Hi Brian, the width of the refrigerator is 32.75 inches. ^Rosi
  Answered 9 years ago by Samsung
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QuestionHow cold can you get the flex drawer section to be . Can you put ice cream in it. Do you have a different flex model that will go into a 35" opening and has freezing capabilities
Asked 9 years ago by Anonymous.
- Answer My flex drawer goes down to 29 degrees for meats. I have a 33 inch wide model RF25HMEDBSR. I personally would not use the flex drawer for ice cream. The freezer is just below and has a drawer inside.
  Answered 8 years ago by bowtieguy60
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Questionmy space has a wall to the left of appliance. will I be able to open bins inside due to door can only open straight
Asked 10 years ago by Vera.
This question was asked about the related product: Samsung - 24.73 Cu. Ft. 4-Door French Door Refrigerator with Counter-Height FlexZone Drawer
- Answer When opened straight, the door needs about a half inch extra (maybe a little more) on the left. However, when opened at this angle, the two drawers in the freezer still pulled out all the way. They extend exactly to the rubber seal of the door. Looks like they were designed to do that as it's a perfect fit.
  Answered 10 years ago by FridgeReviewer
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QuestionHow do I shut down the ice maker for defrosting ice maker frozen
Asked 10 years ago by Anonymous.
- Answer I'm sorry to hear you're having an issue with your ice maker. You can turn the ice maker off by pressing the Ice Off button, but this will only prevent it from filling with water; it doesn't turn the cooling off. If you're unable to remove the ice storage bin and the frozen ice that's causing the issue, then service may be necessary to prevent damage to the ice maker or the housing. Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you. Thank you, Ms. Samsung
  Answered 10 years ago by Anonymous
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QuestionHow do you remove glass shelf where the drawers are to clean under the glass?
Asked 4 years ago by Kitkat.
- Answer I'm happy to help with this, Kitkat! This link (https://bit.ly/3sXOXth) has detailed steps and images to help you safely and easily remove the shelf above the crisper drawers, as well as other shelves in the refrigerator. ^Jecca
  Answered 4 years ago by Samsung
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QuestionDoes this particular model get as many complaints and problems with the ice-maker freezing up as the one that has a class action lawsuit? Thanks.
Asked 6 years ago by JoJo.
This question was asked about the related product: Samsung - 24.73 Cu. Ft. 4-Door French Door Refrigerator with Counter-Height FlexZone Drawer
- Answer We have not had it freeze up I love the product
  Answered 5 years ago by Phoebe
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QuestionIs there a water filter to change
Asked 7 years ago by Bri.
- Answer Hi Bri! This refrigerator does have a water filter. You can look over this link (https://bit.ly/2PWPwzM) for some more information about the filter. ^Jecca
  Answered 7 years ago by Samsung
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QuestionDoes the white model have stainless handles? Hard to tell in the picture, it looks as if it does, but nothing in the description.
Asked 7 years ago by MrsB.
This question was asked about the related product: Samsung - 24.73 Cu. Ft. 4-Door French Door Refrigerator with Counter-Height FlexZone Drawer
- Answer Hello MrsB! The door handles color is white. ^Gaby
  Answered 7 years ago by Samsung
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QuestionBought this fridge from you and never got A book model # RF25HMEDBSRcan I please get my book don’t know how to work ice cube area, does it open up? Does it keep a bunch of ice cubes stored
Asked 7 years ago by Dar55.
- Answer Hi Dar55, It is not supposed to be like this, but I'd be more than glad to help. Yes, the ice bucket can be removed and it has space to store ice inside as the ice is being made. Also, I will leave a link for you to download the user manual. https://bit.ly/2wG5Dwx ^Joan
  Answered 7 years ago by Samsung
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QuestionDoes a fridge opening that is 33 inches wide and 70 inches high have enough space for this refrigerator to fit properly?
Asked 8 years ago by TeeleSquareFridge.
- Answer You need more than 33 inches of there is a wall on either side, the doors need about two inches each on either side when open
  Answered 8 years ago by Anonymous
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QuestionWhat size ice cubes does this unit put out? A lot of the newer models are creating a more custom smaller ice cube that my family enjoys. Is the ice normal cube size in this model?
Asked 8 years ago by MovieMark.
- Answer Small cubes and crushed ice
  Answered 8 years ago by NewOwner
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QuestionIs the front stainless smudge proof?
Asked 9 years ago by Chris.
- Answer The handles do not fingerprint, but the rest of it does.
  Answered 9 years ago by fingys
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Showing 1-20 of 92 questions

Questions & Answers

Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water

Q: QuestionHas Samsung fixed the problems with the ice maker?

Q: QuestionWhat is normal warranty service timeframe? I purchased this refrigerator in November and the compressor failed in under 6 months and I've been without a refrigerator or freezer for 2 weeks and counting. This is horrible service.

Q: QuestionCan the refrigerator be tight in the cabinet with about 1/8" space on the sides and top? Is the main air circulation from the bottom?

Q: QuestionI have a 30.25" opening to the kitchen with no door can this refrigerator be brought into the kitchen through this opening?

Q: QuestionI have been reading reviews on Samsung Fr. Door Refrigerators & 2 customers have complained about water leakage. Has Samsung addressed the problem?

Q: QuestionHow tall is the space in the water dispenser? For instance, what is the maximum height to fit a cup under the spout?

Q: Questiondoes the flex zone freeze items

Q: QuestionWheels?Are there, in fact, wheels at the base of the refrigerator to assist in pushing it into an existing small opening?

Q: QuestionWhat is the width of this unit. Under all the specifications they list the never list one of the most important ones and that is the width of these units

Q: QuestionHow cold can you get the flex drawer section to be . Can you put ice cream in it. Do you have a different flex model that will go into a 35" opening and has freezing capabilities

Q: Questionmy space has a wall to the left of appliance. will I be able to open bins inside due to door can only open straight

Q: QuestionHow do I shut down the ice maker for defrosting ice maker frozen

Q: QuestionHow do you remove glass shelf where the drawers are to clean under the glass?

Q: QuestionDoes this particular model get as many complaints and problems with the ice-maker freezing up as the one that has a class action lawsuit? Thanks.

Q: QuestionIs there a water filter to change

Q: QuestionDoes the white model have stainless handles? Hard to tell in the picture, it looks as if it does, but nothing in the description.

Q: QuestionBought this fridge from you and never got A book model # RF25HMEDBSRcan I please get my book don’t know how to work ice cube area, does it open up? Does it keep a bunch of ice cubes stored

Q: QuestionDoes a fridge opening that is 33 inches wide and 70 inches high have enough space for this refrigerator to fit properly?

Q: QuestionWhat size ice cubes does this unit put out? A lot of the newer models are creating a more custom smaller ice cube that my family enjoys. Is the ice normal cube size in this model?

Q: QuestionIs the front stainless smudge proof?

QuestionHas Samsung fixed the problems with the ice maker?

QuestionWhat is normal warranty service timeframe? I purchased this refrigerator in November and the compressor failed in under 6 months and I've been without a refrigerator or freezer for 2 weeks and counting. This is horrible service.

QuestionCan the refrigerator be tight in the cabinet with about 1/8" space on the sides and top? Is the main air circulation from the bottom?

QuestionI have a 30.25" opening to the kitchen with no door can this refrigerator be brought into the kitchen through this opening?

QuestionI have been reading reviews on Samsung Fr. Door Refrigerators & 2 customers have complained about water leakage. Has Samsung addressed the problem?

QuestionHow tall is the space in the water dispenser? For instance, what is the maximum height to fit a cup under the spout?

Questiondoes the flex zone freeze items

QuestionWheels?Are there, in fact, wheels at the base of the refrigerator to assist in pushing it into an existing small opening?

QuestionWhat is the width of this unit. Under all the specifications they list the never list one of the most important ones and that is the width of these units

QuestionHow cold can you get the flex drawer section to be . Can you put ice cream in it. Do you have a different flex model that will go into a 35" opening and has freezing capabilities

Questionmy space has a wall to the left of appliance. will I be able to open bins inside due to door can only open straight

QuestionHow do I shut down the ice maker for defrosting ice maker frozen

QuestionHow do you remove glass shelf where the drawers are to clean under the glass?

QuestionDoes this particular model get as many complaints and problems with the ice-maker freezing up as the one that has a class action lawsuit? Thanks.

QuestionIs there a water filter to change

QuestionDoes the white model have stainless handles? Hard to tell in the picture, it looks as if it does, but nothing in the description.

QuestionBought this fridge from you and never got A book model # RF25HMEDBSRcan I please get my book don’t know how to work ice cube area, does it open up? Does it keep a bunch of ice cubes stored

QuestionDoes a fridge opening that is 33 inches wide and 70 inches high have enough space for this refrigerator to fit properly?

QuestionWhat size ice cubes does this unit put out? A lot of the newer models are creating a more custom smaller ice cube that my family enjoys. Is the ice normal cube size in this model?

QuestionIs the front stainless smudge proof?