Questions & Answers

Q: QuestionCan the power be plugged in directly behind the dishwasher? How much space is between the back of the dishwasher and the wall when it is installed?

Asked 2 years ago by Johngjojo.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer It doesn't have a cord, but if added it can be plugged into an outlet behind it.

  Answered 2 years ago by MarcusC

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Q: QuestionThe paper directions show nothing about the Control Panel and how to operate. Where are the directions to the control panel?

Asked 2 years ago by TrickyRicky.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer I had the same issue and finally searched for the XXXXXXXXXX ( “model number” ) manual. It is much more informative then the one they give you with the dishwasher

  Answered 2 years ago by rickVerified Purchase

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Q: QuestionDoes this model have only lower rack cleaning for small loads?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer Good day. Yes, the lower rack cycle is for washing a small load of dishes or glasses in the lower rack. If selected, only the lower rack nozzle is activated to reduce both the cycle time and power consumption. Have a wonderful day! —Vannesa

  Answered 2 years ago by Samsung

  
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Q: QuestionHow ling is the wash cycle to do a load of dishes?

Asked 2 years ago by Terry.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer there's a 60 minute cycle which I've been using for smaller loads. haven't used the full cycle yet

  Answered 2 years ago by greenie

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Q: QuestionIs it smudge proof stainless?

Asked 3 years ago by Amy.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer Hey Amy, We purchased this dishwasher in January 8th for our new home and while I haven't seen anything that says its smudge proof it certainly seems that way. We have 2 small children and barely have any fingertips and when when do see anything, very easy too wipe away. Hope this was helpful

  Answered 3 years ago by BrandonVerified Purchase

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Q: QuestionWhat is the warranty on this dishwasher?

Asked 3 years ago by Dude.

• A:Answer Awful. It’s through Samsung. They will try to “troubleshoot” over text with you. You will have to fight with them to get a “ticket” filed that is then sent to Service Quick CSP. Service Quick is not a reputable company and many reviews mention charges just for the initial home visit despite the appliance being under warranty. Geek squad apparently doesn’t cover Samsung… so once you purchase a Samsung product you will be paying to find your own reliable repair company. The warranty process is garbage and Samsung should be embarrassed. Further, Best Buy should be more forthcoming in mentioning that the Geek Squad does not service Samsung and they should inform consumers regarding the poor Samsung warranty process. Don’t waste your money. But a different manufacturer with a better warranty!

  Answered 1 year ago by JenniferS

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Q: QuestionWhere do I find the flow rate chart?

Asked 3 years ago by Anonymous.

• A:Answer Greetings, Good thing that you asked about this. Upon verifying, this unit doesn't have the flow rate chart. For reference, I have shared your model's user manual for the cycle chart information on pages 54-61: https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the Black Stainless Steel fingerprint proof in this model?

Asked 3 years ago by Hallie.

• A:Answer Yes

  Answered 3 years ago by Sue53Verified Purchase

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Q: Questioni HAVE SEVERAL QUESTIONS ABOUT THIS DISHWASHER WHICH I PLAN TO PURCHASE SOON. IS THERE AN EMAIL ADDRESS FOR SAMSUNG? TOO LONG TO CHAT. THANK YOU.

Asked 3 years ago by JBSAINTAUGUSTINE.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer I called 1-800-Samsung. They answered right away. Samsung took care of it from there.

  Answered 3 years ago by Sue53

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Q: QuestionI just got this dishwasher and my dishes always come out wet and with water spots. I have tried all of the cycles and none of them dry the dishes. Very frustrating!! How do I get them to come out dry?

Asked 3 years ago by Jen.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer Are you using a rinse aid. Using that. My that my dishes come out very dry. I also use the smart dry on high setting.

  Answered 3 years ago by Rick25Verified Purchase

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Q: QuestionCan a cabinet front be used for custom panel?

Asked 3 years ago by KitchenReno.

• A:Answer Hi KitchenReno, We are glad to hear that you are interested in our Samsung dishwasher panel. This panel can be customized, but we don't recommend replacing it with a cabinet panel since this might lead to cosmetic damage. To check available colors, you may click the link below. https://www.samsung.com/us/home-appliances/home-appliances-accessories/dishwashers/bespoke-dishwasher-panel-in-white-glass-dw-t24pna12/ To know more about the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144899161) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this dishwasher come with a power cord?

Asked 3 years ago by mack.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer Hi mack, We appreciate your question about the inclusion of the dishwasher. The dishwasher has no power cord included in the box. You may click the link below for reference: See page 11. https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf To know more about the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144897768) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this dishwasher comes with app control feature?

Asked 3 years ago by Toyin.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer Yes, it uses Samsung's app Smart Things

  Answered 3 years ago by DJSELF805

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Q: QuestionWhat are the measurements with the door open

Asked 1 year ago by Jack.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer 22 inches

  Answered 4 months ago by DejaTVerified Purchase

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Q: QuestionQuestion 2 for my Samsung - AutoRelease Smart Built-In Dishwasher with StormWash+, 42dBA - Stainless Steel. The cover for the rinsing agent is popped open after each wash. Is that normal for this machine? Never seen this before.

Asked 1 year ago by LillianN.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer Ours also opens after the cleaning cycle and I like that feature very much.

  Answered 1 year ago by JohnWVerified Purchase

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Q: QuestionI just bought the Samsung - AutoRelease Smart Built-In Dishwasher with StormWash+, 42dBA - Stainless Steel. The door does not stay flat when opened. Is this normal, or did they perhaps leave some packing tape on it that I can't see?

Asked 1 year ago by LillianN.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Stainless Steel

• A:Answer I have the same issue. I just open the door and immediately pull out the bottom rack.

  Answered 1 year ago by ShelleyHVerified Purchase

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Q: QuestionI want a hot water boost feature in a diswasher. I need suggestions as to brands and make to provide it.

Asked 2 years ago by Parbleu.

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionOkay so it doesn't come with a power cord. Does anyone know what cord you are supposed to get for it?

Asked 2 years ago by Elaynne.

• A:Answer It comes with the power cord.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow far can this dishwasher stick out from cabinets?

Asked 2 years ago by Cathy.

• A:Answer Thank you for asking, Cathy. If the dishwasher is installed in a corner, ensure that the side of the dishwasher is more than two in. (50 mm) from the wall or cabinet to its right or left. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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