Questions & Answers

Q: QuestionHow ling is the wash cycle to do a load of dishes?

Asked 2 years ago by Terry.

• A:Answer there's a 60 minute cycle which I've been using for smaller loads. haven't used the full cycle yet

  Answered 2 years ago by greenie

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Q: QuestionIs it smudge proof stainless?

Asked 2 years ago by Amy.

• A:Answer Hey Amy, We purchased this dishwasher in January 8th for our new home and while I haven't seen anything that says its smudge proof it certainly seems that way. We have 2 small children and barely have any fingertips and when when do see anything, very easy too wipe away. Hope this was helpful

  Answered 2 years ago by BrandonVerified Purchase

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Q: QuestionWhat is the warranty on this dishwasher?

Asked 2 years ago by Dude.

• A:Answer Awful. It’s through Samsung. They will try to “troubleshoot” over text with you. You will have to fight with them to get a “ticket” filed that is then sent to Service Quick CSP. Service Quick is not a reputable company and many reviews mention charges just for the initial home visit despite the appliance being under warranty. Geek squad apparently doesn’t cover Samsung… so once you purchase a Samsung product you will be paying to find your own reliable repair company. The warranty process is garbage and Samsung should be embarrassed. Further, Best Buy should be more forthcoming in mentioning that the Geek Squad does not service Samsung and they should inform consumers regarding the poor Samsung warranty process. Don’t waste your money. But a different manufacturer with a better warranty!

  Answered 10 months ago by JenniferS

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Q: QuestionWhere do I find the flow rate chart?

Asked 2 years ago by Anonymous.

• A:Answer Greetings, Good thing that you asked about this. Upon verifying, this unit doesn't have the flow rate chart. For reference, I have shared your model's user manual for the cycle chart information on pages 54-61: https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf Have a great day. ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the Black Stainless Steel fingerprint proof in this model?

Asked 3 years ago by Hallie.

• A:Answer Yes

  Answered 3 years ago by Sue53Verified Purchase

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Q: Questioni HAVE SEVERAL QUESTIONS ABOUT THIS DISHWASHER WHICH I PLAN TO PURCHASE SOON. IS THERE AN EMAIL ADDRESS FOR SAMSUNG? TOO LONG TO CHAT. THANK YOU.

Asked 3 years ago by JBSAINTAUGUSTINE.

• A:Answer I called 1-800-Samsung. They answered right away. Samsung took care of it from there.

  Answered 3 years ago by Sue53

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Q: QuestionI just got this dishwasher and my dishes always come out wet and with water spots. I have tried all of the cycles and none of them dry the dishes. Very frustrating!! How do I get them to come out dry?

Asked 3 years ago by Jen.

• A:Answer Are you using a rinse aid. Using that. My that my dishes come out very dry. I also use the smart dry on high setting.

  Answered 3 years ago by Rick25Verified Purchase

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Q: QuestionCan a cabinet front be used for custom panel?

Asked 3 years ago by KitchenReno.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer Hi KitchenReno, We are glad to hear that you are interested in our Samsung dishwasher panel. This panel can be customized, but we don't recommend replacing it with a cabinet panel since this might lead to cosmetic damage. To check available colors, you may click the link below. https://www.samsung.com/us/home-appliances/home-appliances-accessories/dishwashers/bespoke-dishwasher-panel-in-white-glass-dw-t24pna12/ To know more about the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144899161) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this dishwasher come with a power cord?

Asked 3 years ago by mack.

• A:Answer Hi mack, We appreciate your question about the inclusion of the dishwasher. The dishwasher has no power cord included in the box. You may click the link below for reference: See page 11. https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf To know more about the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144897768) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this dishwasher comes with app control feature?

Asked 3 years ago by Toyin.

• A:Answer Yes, it uses Samsung's app Smart Things

  Answered 3 years ago by DJSELF805

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Q: QuestionQuestion 2 for my Samsung - AutoRelease Smart Built-In Dishwasher with StormWash+, 42dBA - Stainless Steel. The cover for the rinsing agent is popped open after each wash. Is that normal for this machine? Never seen this before.

Asked 1 year ago by LillianN.

• A:Answer Ours also opens after the cleaning cycle and I like that feature very much.

  Answered 1 year ago by JohnWVerified Purchase

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Q: QuestionI just bought the Samsung - AutoRelease Smart Built-In Dishwasher with StormWash+, 42dBA - Stainless Steel. The door does not stay flat when opened. Is this normal, or did they perhaps leave some packing tape on it that I can't see?

Asked 1 year ago by LillianN.

• A:Answer I have the same issue. I just open the door and immediately pull out the bottom rack.

  Answered 1 year ago by ShelleyHVerified Purchase

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Q: QuestionI want a hot water boost feature in a diswasher. I need suggestions as to brands and make to provide it.

Asked 2 years ago by Parbleu.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionOkay so it doesn't come with a power cord. Does anyone know what cord you are supposed to get for it?

Asked 2 years ago by Elaynne.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer It comes with the power cord.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow far can this dishwasher stick out from cabinets?

Asked 2 years ago by Cathy.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer Thank you for asking, Cathy. If the dishwasher is installed in a corner, ensure that the side of the dishwasher is more than two in. (50 mm) from the wall or cabinet to its right or left. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do I change the panel?

Asked 2 years ago by Sandy.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer I watched them install the panel. It just snapped into place, and then they put two little buttons (that would probably pop out with a flat head screwdriver) on both upper sides of the door.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHas anyone had to buy an extension for the drain hose? If so can you please let me know which one you bought that worked? Thank you!

Asked 2 years ago by ac1999.

• A:Answer Hi ac1999, We appreciate your inquiry about the drain hose. To better assist you with this, I highly suggest contacting our Samsung Parts Team at (800) 627-4368 Opens every Monday to Friday 9:00 AM to 6:00 PM EST. If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145162544), which will help our team pull up your information. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionI have a custom wood panel from my built in Bosch. From what I am reading this panel ready is not for a custom wood panel, just their own glass front????? Clarification by Samsung and Best Buy would be so helpful as the salesperson was clueless.

Asked 3 years ago by Robin.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer Hi Robin, Glad you asked. The custom panel comes in glass or stainless steel. Please see the link for the color options. https://www.samsung.com/us/home-appliances/dishwashers/rotary/bespoke-smart-42dBA-dishwasher-with-stormwash-and-smart-dry-in-navy-steel-bndl-1657569948077/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144809079 Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat are the dimensions of the custom panel?

Asked 3 years ago by Mack.

This question was asked about the related product: Samsung - Bespoke Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Custom Panel Ready

• A:Answer The panel is sold separately and, by my best efforts with a tape measure and terrible skill with math, around 23 5/16 x 26 3/4 inches. I didn't see the thickness when it was installed on the washer but, judging from where the clips are located in the side, my guess is less than an inch of thickness.

  Answered 3 years ago by BrandiVerified Purchase

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