Questions & Answers

Name: Samsung - 26.5 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Stainless Steel
Brand: Samsung
SKU: 6401622
Price: 2999.99 USD
Rating: 4.5 (1019 reviews)

Samsung - 26.5 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Stainless Steel

Model:: RF27T5501SR/AA; |
SKU:: 6401622

User rating, 4.5 out of 5 stars with 1019 reviews.

Highly rated by customers for:

Clearance

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Page Showing 1-20 of 80 questions

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QuestionDoes this refrigerator use just wi-fi or bluetooth and wi-fi?
Asked 5 years ago by HappyTech.
- Answer It is Wifi, not bluetooth. Before further consideration, make sure that Samsung provides a guarantee on firmware and software updates. The apps on my Samsung fridge no longer work not because of the developers (Google, Weatherbug, AP news, etc.) but because Samsung stops supporting the appliance. Without software updates, the apps will not function.
  Answered 5 years ago by UBEDawg
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QuestionDoes Samsung provide any guarantee for update of firmware and software? I have a Samsung refrigerator with LCD screen with apps that no longer work because Samsung will not update software. Will this still be an issue?
Asked 5 years ago by UBEDawg.
- Answer I had this same question since this Family Hub is basically running Android but with Samsung's overlay on it. I called Samsung in June 2020 and spoke with a representative who said that Samsung is still updating software for their first model which came out in 2016. So we're talking about 4 years at the time of this post. The rep could not answer the question (she didn't know) I asked her as to how long would Samsung provide software updates to their Family Hub refrigerator. One thing to remember is that this Family Hub, like tablets, smartphones, computers, etc...only so much can be downloaded, only so many updates. There will come a point in time in which it will not be able to run any more updates. I am considering one of the Family Hub models but the track record isn't long enough to know just how long Samsung will continue to push out updates. For an example, maybe the updates will continue to arrive for 5 or 6 years but no more updates beyond that. If you have the refrigerator for 10 years but you will possibly have a hub that is running slow in part because it has taken all the updates it can hold and you will have to live with that until it's time for your next refrigerator purchase. If the hub goes out completely and outside the warranty period then you are just stuck with a refrigerator with a non functioning hub on it. This is just some things to take into consideration and is not to discourage anyone from purchasing it. As I have stated in this post I am considering one of Samsung's Family Hub models and will make the best decision for my home.
  Answered 5 years ago by ArmyVeteran
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QuestionWill this work with Apple product and will it work with Alexa? Thanks
Asked 5 years ago by Will.
- Answer Yes . It will. The bigger issue Is the ice maker. Do your research.
  Answered 5 years ago by Jap12466
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QuestionDoes this fridge come with a water filter at purchase or do I need to purchase separately?
Asked 4 years ago by Phil.
- Answer Great question, Phil! The refrigerator does come with a water filter. Samsung does recommend replacing the water filter about every 6 months, depending on usage. ^Jecca
  Answered 4 years ago by Samsung
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QuestionHas anyone had this frig for over 1 year with working ice maker?
Asked 5 years ago by MNMOM.
- Answer 2 months and the ice maker seized up. Had to thaw out. Apparently this is common. Should have gone with another brand. $3k and already having issues SMH
  Answered 4 years ago by Sdjlopez
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QuestionCan you view items in the refrigerator from your phone or just from the hub on the refrigerator?
Asked 5 years ago by Erica.
- Answer From both. You can view the inside of the refrigerator from the hub and the app on your phone. Hope this helps.
  Answered 5 years ago by Santitos101
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QuestionI have limited space in my kitchen and I need to install it next to the wall. I only have 36 inches from the counter to the wall. Do the doors need extra space to open 90 degree? Thank you!
Asked 5 years ago by Smirald.
- Answer You can download the manual from the Samsung website and see all the measurements and diagrams necessary to make a decision. I hope it fits, it's an awesome refrigerator.
  Answered 5 years ago by Omegaman
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QuestionIs there a light that stays on at night where the outside ice dispenser is? I have a Samsung now and we can turn the light on at night where is ice and water dispenser is. I can't seem to find anywhere where there is a light or not.
Asked 4 years ago by Anonymous.
- Answer Well since I just went through this myself if you have a samsung model RF28R7201SR you can purchase part. #DA97-17299E dispenser cover and install it and you will have an operational light for the disenser. Yes it works because i just did it and Samsung told me i had to buy the door. But I had found a post on Samsung members about this but Samsung deleted anything pertaining to this issue.
  Answered 2 years ago by Anonymous
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QuestionDoes this model have camera to see inside the fridge
Asked 5 years ago by Qazi.
- Answer Yes it does, you slide your finger from up the screen down and can see the inside of the fridge
  Answered 5 years ago by Marrr
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QuestionHas the tablet been updated to work right now? I had bought a Family Hub fridge in "19" and the tablet was a nightmare. Now it's being replaced with this model.
Asked 4 years ago by JohnnyLou.
- Answer So far, I have had no issues with the interface. I am primarily Apple type products in my house but the Alexa interface has been flawless. There is definitely a learning curve to the tablet but there are plenty of youtube videos to guide you.
  Answered 3 years ago by jbroome68
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QuestionDoes this have a camera that shows an image inside the refrigerator?
Asked 5 years ago by CJH.
- Answer Hi CJH! Yes, this model had a "View Inside" feature that allows you to see inside the refrigerator. ^Jecca
  Answered 5 years ago by Samsung
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QuestionAre you guys able to do install the fridge when it’s delivered?
Asked 5 years ago by Anonymous.
- Answer They will install the fridge for you. As far as the line for water and ice. They only bring a 6ft line. If you need a line longer than that. You will have to purchase it on your own and run it yourself.
  Answered 5 years ago by JayDC
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QuestionCan the doors be removed for delivery? If so what is the width without the doors?
Asked 5 years ago by Anonymous.
- Answer Yes the doors can’t be removed for delivery. They had to take the doors off to deliver to my home. Once they got it in they reassemble and everything works fine.
  Answered 5 years ago by JayDC
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QuestionHow do I extend the warranty for this item?
Asked 1 year ago by Anonymous.
- Answer Hi there, I have a link below to help you with the extended warranty registration. Please follow along with the given instructions. https://www.samsung.com/us/support/samsung-care-plus/home-appliances-and-electronics/ Have a great day! Chrystel
  Answered 1 year ago by Samsung
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QuestionHi, What is the dispenser for this refrigerator? please 😁
Asked 1 year ago by Janeth.
- Answer Janeth, this refrigerator comes with an external filtered water and ice dispenser located on the front. Have a great day. ^Camille
  Answered 1 year ago by Samsung
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QuestionHi, Wanted to check if you provide price match on this product? Thanks, Hari
Asked 2 years ago by Hari.
- Answer Dear Valued BestBuy Client, To better assist you with this concern, please contact the BestBuy customer service department at (888) 237-8289 Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Chrystel
  Answered 2 years ago by Samsung
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QuestionMy water dispenser started dispensing the water much slower than it did at first. I replaced the filter and still no luck any way to fix this?
Asked 2 years ago by Ches.
- Answer Are you using a Samsung filter ? I’ve heard some after market ones don’t work well. Also I would check for a possible pinched water line if you haven’t already
  Answered 2 years ago by Anonymous
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QuestionDoes t come in counter dept?
Asked 2 years ago by Anonymous.
- Answer Greetings, This model doesn't have a counter-depth version. Thank you for choosing Samsung and have a great day! ^Rainly
  Answered 2 years ago by Samsung
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QuestionCan you remove the doors from this fridge? It wont fit through the front door unless we remove the doors to the fridge and freezer section. Would like to know if this is possible before purchasing.
Asked 2 years ago by Helen.
- Answer Hi Helen, Yes, you can remove the doors for this refrigerator. The below link is the user manual for your model. Turn the pages 20-26 for reference: https://downloadcenter.samsung.com/content/UM/202102/20210208113251781/FDR_RF6000T_DA68-04014A-00_EN-MES-FR_F-Hub_USA.pdf Have a great day. Melardo
  Answered 2 years ago by Samsung
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QuestionWhy are the shelves so fragile????? Every shelf is broken, I have no kids in my home and only 1 adult. Where can I buy replacements without spending an arm and a leg???
Asked 2 years ago by Shelves.
- Answer The shelves cost more than the fridge smh avg. 80 - 100 and there are 10 smh. Not cool Samsung
  Answered 2 years ago by Anonymous
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Showing 1-20 of 80 questions

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Questions & Answers

Samsung - 26.5 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Stainless Steel

Q: QuestionDoes this refrigerator use just wi-fi or bluetooth and wi-fi?

Q: QuestionDoes Samsung provide any guarantee for update of firmware and software? I have a Samsung refrigerator with LCD screen with apps that no longer work because Samsung will not update software. Will this still be an issue?

Q: QuestionWill this work with Apple product and will it work with Alexa? Thanks

Q: QuestionDoes this fridge come with a water filter at purchase or do I need to purchase separately?

Q: QuestionHas anyone had this frig for over 1 year with working ice maker?

Q: QuestionCan you view items in the refrigerator from your phone or just from the hub on the refrigerator?

Q: QuestionI have limited space in my kitchen and I need to install it next to the wall. I only have 36 inches from the counter to the wall. Do the doors need extra space to open 90 degree? Thank you!

Q: QuestionIs there a light that stays on at night where the outside ice dispenser is? I have a Samsung now and we can turn the light on at night where is ice and water dispenser is. I can't seem to find anywhere where there is a light or not.

Q: QuestionDoes this model have camera to see inside the fridge

Q: QuestionHas the tablet been updated to work right now? I had bought a Family Hub fridge in "19" and the tablet was a nightmare. Now it's being replaced with this model.

Q: QuestionDoes this have a camera that shows an image inside the refrigerator?

Q: QuestionAre you guys able to do install the fridge when it’s delivered?

Q: QuestionCan the doors be removed for delivery? If so what is the width without the doors?

Q: QuestionHow do I extend the warranty for this item?

Q: QuestionHi, What is the dispenser for this refrigerator? please 😁

Q: QuestionHi, Wanted to check if you provide price match on this product? Thanks, Hari

Q: QuestionMy water dispenser started dispensing the water much slower than it did at first. I replaced the filter and still no luck any way to fix this?

Q: QuestionDoes t come in counter dept?

Q: QuestionCan you remove the doors from this fridge? It wont fit through the front door unless we remove the doors to the fridge and freezer section. Would like to know if this is possible before purchasing.

Q: QuestionWhy are the shelves so fragile????? Every shelf is broken, I have no kids in my home and only 1 adult. Where can I buy replacements without spending an arm and a leg???

Most-viewed items

QuestionDoes this refrigerator use just wi-fi or bluetooth and wi-fi?

QuestionDoes Samsung provide any guarantee for update of firmware and software? I have a Samsung refrigerator with LCD screen with apps that no longer work because Samsung will not update software. Will this still be an issue?

QuestionWill this work with Apple product and will it work with Alexa? Thanks

QuestionDoes this fridge come with a water filter at purchase or do I need to purchase separately?

QuestionHas anyone had this frig for over 1 year with working ice maker?

QuestionCan you view items in the refrigerator from your phone or just from the hub on the refrigerator?

QuestionI have limited space in my kitchen and I need to install it next to the wall. I only have 36 inches from the counter to the wall. Do the doors need extra space to open 90 degree? Thank you!

QuestionIs there a light that stays on at night where the outside ice dispenser is? I have a Samsung now and we can turn the light on at night where is ice and water dispenser is. I can't seem to find anywhere where there is a light or not.

QuestionDoes this model have camera to see inside the fridge

QuestionHas the tablet been updated to work right now? I had bought a Family Hub fridge in "19" and the tablet was a nightmare. Now it's being replaced with this model.

QuestionDoes this have a camera that shows an image inside the refrigerator?

QuestionAre you guys able to do install the fridge when it’s delivered?

QuestionCan the doors be removed for delivery? If so what is the width without the doors?

QuestionHow do I extend the warranty for this item?

QuestionHi, What is the dispenser for this refrigerator? please 😁

QuestionHi, Wanted to check if you provide price match on this product? Thanks, Hari

QuestionMy water dispenser started dispensing the water much slower than it did at first. I replaced the filter and still no luck any way to fix this?

QuestionDoes t come in counter dept?

QuestionCan you remove the doors from this fridge? It wont fit through the front door unless we remove the doors to the fridge and freezer section. Would like to know if this is possible before purchasing.

QuestionWhy are the shelves so fragile????? Every shelf is broken, I have no kids in my home and only 1 adult. Where can I buy replacements without spending an arm and a leg???