A:Answer Your freezer is likely only dispensing crushed ice because a physical obstruction, like a trapped ice cube or frost, is preventing the mechanism from switching to cubed ice mode. This can be caused by a malfunctioning solenoid, a misaligned metal bar that controls the switch, or a stuck selector switch.
Simple checks and fixes
Check for a stuck ice cube: Remove the ice bucket and check the dispenser's "flap" or "trap door" for any ice cubes that may be lodged in it, say iFixit.
Clear any ice blockages: Inspect the ice chute for any other ice buildup or obstructions, and clear them out,
Reset the dispenser: Unplug the refrigerator for a few minutes to reset the control board.
Check the metal bar: When reinstalling the ice bucket, make sure the metal bar on the bottom is not sliding under the "stirrup" or lever that activates the cubed ice mode.
