Questions & Answers

Q: QuestionHello, is this compatible with Arlo, ring doorbell, and cozi calendar?

Asked 4 years ago by Anonymous.

• A:Answer Ring doorbell yes, no to others

  Answered 3 years ago by LadypinkVerified Purchase

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Q: QuestionDoes anyone notice 3 tiny holes on the top left handside from inside?. I have attached a picture. Just want to make sure its not a defect.

Asked 4 years ago by Patel.

• A:Answer I have no idea. I just noticed that last week so wanted to make sure its not only my unit with that. Seems like its a factory thing from Samsung.

  Answered 4 years ago by Patel

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Q: QuestionDoes the family hub screen show Nest Hello video doorbell. I saw that it works for Ring doorbell.

Asked 4 years ago by vamc.

• A:Answer Hi vamc! Currently the Nest doorbell is not confirmed as compatible with the Family Hub refrigerators. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWill the doors open if they are an inch off the wall. How much Clarence is need for that

Asked 4 years ago by Rsh7124.

This question was asked about the related product: Samsung - 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Tuscan Stainless Steel

• A:Answer Yes, they will still open!

  Answered 4 years ago by Peymaka

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Q: QuestionWhat size opening do you need for this refrigerator

Asked 5 years ago by Randy.

• A:Answer Hi there, I can help with that. Here are the product dimensions. See link below: Depth “A” 34" (864 mm) Width “B” 35 3/4" (908 mm) Height “C” 68 7/8" (1749 mm) Overall Height “D” 70" (1777 mm) Depth “E” 36 1/2" (926 mm) Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat year is this model?

Asked 5 years ago by Akizze.

• A:Answer Hi there, I can help with that. This model design was created in 2019. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: Questionmy new fridge got installled this afternoon but the water from the dispenser is not cold. Its like the water from the faucet.

Asked 5 years ago by Jervic.

• A:Answer Hi there, I can help with that. The refrigerator will take a few days to cool the water line. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the length of the refrigerator door itself? Samsung 3 door and 4 door 36 inch French refrigerator?

Asked 5 years ago by Urs.

Q: QuestionWhat does Gallon Door Storage really mean? Mine doesn't hold standard grocery gallon milk containers.

Asked 5 years ago by Ken.

• A:Answer Hi there, I can help with that. this just simply means that a standard gallon of milk will fit in the door bins. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionHad a question of the height , It says its 70 inches with the hinge. so this would be only in the area of the hinge and the rest of the height would be 69 inches . My cabinet space height is 70 inch. so the if the height of the rest of the fridge is 68 ic

Asked 5 years ago by Venu.

• A:Answer Hi Venu, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Family Hub 27.7 Cu. Ft. 4-Door French Door Fingerprint Resistant Refrigerator - Black stainless steel. The height of the cabinet without the door and hinges is 68 7/8 inches. If the hinges and the doors are installed overall height is 70 inches. I have included the user manual link below. Please access the link and turn to pages 18 - 19 for the complete dimension of the refrigerator. https://downloadcenter.samsung.com/content/UM/202106/20210623104017265/FDR_AW3-14-FL-HUB_DA68-03894A-03_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144384386 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat type of door bell and washing machines is the fridge compatible

Asked 5 years ago by Chio.

• A:Answer Ring doorbell and I have a Samsung washer and dryer that has smart feature on them, but all it tell you on the fridge is when you load are done washing or when the dryer is done

  Answered 3 years ago by LadypinkVerified Purchase

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Q: QuestionWill the refrigerator be plugged in?

Asked 5 years ago by Anonymous.

• A:Answer Yes it needs to be

  Answered 5 years ago by SamsungAnonymousReviewerVerified Purchase

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Q: QuestionHow much clearance we need in entry door?

Asked 5 years ago by Subbu.

• A:Answer Hi there Subbu! The Product Info section of this link (https://bit.ly/3ifrJcn) has detailed dimensions of this refrigerator with and without the doors. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionEvery time I talk to bixby it says, something went wrong try again later. What is the problem with bixby on my refrigerator?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Tuscan Stainless Steel

• A:Answer Hello! I am including a helpful link to assist you with Bixby on your family hub refrigerator (https://bit.ly/30cS7xV). Thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionCan you turn off the microphone(s)?

Asked 5 years ago by Maury.

This question was asked about the related product: Samsung - 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Tuscan Stainless Steel

• A:Answer Yes

  Answered 5 years ago by Belnegao

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Q: QuestionDoes this model have auto filled water pitcher?

Asked 5 years ago by LadyA.

• A:Answer No

  Answered 5 years ago by Blakashade

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Q: QuestionWhat is different from the RF28NHEDBSG model?

Asked 6 years ago by ravndude.

• A:Answer The handles are different, there are some differences with the shelves no chrome and no freezer door bin.

  Answered 6 years ago by rkatmont

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Q: QuestionDose this Family hub comes with the built in Camera ?? Thank you

Asked 6 years ago by Tony.

• A:Answer It has 3 cameras inside the refrigerator

  Answered 6 years ago by rkatmont

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Q: QuestionHow do you turn off the annoying, spam-like recipes that appear every time I open the refrigerator door? None of the suggestions I have been given work (disable notifications, disable Daily Tips).

Asked 3 years ago by MannyT.

• A:Answer Hi there, Manny! I'd like to help with this. I recommend reaching out to our dedicated SmartThings team at 866-813-2404, as they have the best resources to help with this. ^Jecca

  Answered 3 years ago by Samsung

  
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