“Why can we not have a working ice machine on this model that we purchased April 2016.? After spending that amount of money we expected more! Called the cooperation and was treated horribly on the phone told we should have called sooner don't buy!”
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I bought a suite of Samsung Appliances for my kitchen. The exact day the warranty period of one year passed, the microwave died. I bought it from another company who basically told me, "too bad, you didn't buy the service plan." I bought another microwave. THEN my dishwasher went out. Bad motherboard. Somehow it WAS covered by the warranty. But the REAL PROBLEM has been my refrigerator: the ice maker freezes up about once a month and I have to leave the door open for it to thaw. Samsung is aware of this problem and they actually have a kit to fix the problem for around $400 but they will not claim it as their responsibility. (This problem has been persistent since I bought the refrigerator.) I moaned and groaned (and other things with Samsung while the third party repair guy was fixing it. I was on hold for 45 minutes (proof the rest of the world has the same problem) and finally the person said they would take care of the problem but had to pass me on to another person. I had to go through the entire argument again then the guy kept saying they could probably take care of it but needed to contact the repair company and he kept putting me on hold (1 hour, 45 minutes by now). In the meantime, the repair guy did not want to hang around and I paid him. The Samsung guy said, "oh, you already paid them? Then we cannot help you." He never could explain that even when I said I could call the repair company and get them to give me a credit on my credit card charge. He refused, I ended up telling him thanks for wasting my time and where he could go. I ate the $400. SUMMARY: Samsung manufactures substandard appliances. Their customer support is horrendous and that 1 Star up there should really be a 0 Star. SPECIAL NOTE: Not to get anyone into trouble but a Best Buy employee in the Appliance Department confided to me that "Samsung appliances suck." I was shocked coming from such a person in the know but they went on to explain the problem probably has to do with the fact that they shop out their parts to third party sub contractors. DO NOT BUY THIS PRODUCT!
Sorry, there was a problem. Please try again later.I agree with you on the ice maker and customer service issues! I also bought a Samsung dishwasher and after leakage problems with the dishwasher decided I would never buy one of their products again! I have to buy bags of ice for this fridge and was treated terribly buy the company with my dishwasher. Terrible company!
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