A:AnswerRemoval or relocation of the refrigerator was included with my purchase. I wasn't able to tell if this was normal or a special they were offering.
A:AnswerI want to check to make sure that it was hooked up properly. If Greek Squad did it or should be OK. If not then you need to have then come back or and check. You do have a warranty on it. Mine had been fine since day 1.
A:AnswerWe were told the one year warranty from Samsung begins when the item is finished being made. No warranty from Best Buy per a person from the executive office. Good luck.
A:AnswerThanks so much for asking! This model does have a "Cooling Off" mode. This mode is generally used for retailers as the lights and buttons operate normally, but the compressor is shut off, and the refrigerator will not cool. To turn cooling off mode on/off, press and hold both the "Fridge" and "Cool Select Zone" buttons for about 6 seconds. The display should blink, then press "Door Alarm" once. When the refrigerator is in cooling off mode, the display will show "0" and "FF" in the temperature displays. ^Jecca
A:AnswerHi there,
I realize you are experiencing issues with your Flex Drawer. I would love the opportunity to speak and see how we can resolve this problems with the control panel. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142569254. We thank you for being a part of the Samsung family. ^Brad
A:AnswerWe are always happy to help, Susan! Here is a link to a troubleshooting guide to support your concerns on the ice maker (https://bit.ly/389Vjwl). We thank you for being a Samsung customer! ^Lena
A:AnswerHere is a helpful link (https://bit.ly/2XzVAFB) to a troubleshooting guide to support your concerns on the ice maker. Thank you for choosing Samsung to be a part of your home! ^Lena
A:AnswerThese are very deep hinge covers, 6.5 inches.
This can cause problems, you need a full 70" of height to install, 72 inches if you floor is not perfectly level.
You either have to cut the cabinet or return the fridge for a different model if you don't have at least 70 inches at the front of the fridge.
A:AnswerHello Mandi! To clean the unit, use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior
and exterior. When done, use a dry cloth or paper towel to dry well. ^Nic
A:AnswerGreat question Pedro! Pages 19 and 20 of the user manual (https://bit.ly/3o5tfjO) have diagrams with the necessary space for the doors to open properly. ^Jecca
A:AnswerHello! We're sorry for the confusion. I'm providing a more direct link below. The link should take you to a guide with step by step instructions and pictures to walk you through how to remove the shelves and bins in the refrigerator. ^Jecca
https://www.samsung.com/us/support/answer/ANS00063107/
A:AnswerHi JESS! Pages 19 and 20 of the user manual (https://bit.ly/3njQKpC) have some really excellent diagrams that show all the dimensions of the refrigerator, including with the doors and drawer open and shut. ^Jecca
