Questions & Answers

Name: Samsung - 30 cu. ft. 4-Door French Door Smart Refrigerator with Four Types of Ice - Fingerprint Resistant Matte Black Steel
Brand: Samsung
SKU: 6546227
Price: 2519.99 USD
Rating: 4.5 (234 reviews)

Samsung - 30 cu. ft. 4-Door French Door Smart Refrigerator with Four Types of Ice - Fingerprint Resistant Matte Black Steel

Model:: RF31CG7400MT/AA; |
SKU:: 6546227

User rating, 4.5 out of 5 stars with 234 reviews.

Highly rated by customers for:

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Page Showing 1-20 of 20 questions

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QuestionCan the doors and drawers be removed to reduce depth in order to squeeze through a 35.25 inch opening? Or do I need to remove my door jams?
Asked 2 years ago by Keesh.
- Answer Yes the doors had to come off to get ours in the house
  Answered 2 years ago by StevenJ
  Answer this question
QuestionWhat is the largest side by side 4 drawer refrigerator?
Asked 2 years ago by Rob.
- Answer Hi Rob, For added reference, I have shared our Samsung refrigerator website. You may check out our available side-by-side fridges that might suit your needs. https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?type=Side-by-Side Have a great day! ^Chrystel
  Answered 2 years ago by Samsung
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QuestionI only want 1 type of ice and that's in the door. I don't want more ice anywhere. It's a waste of storage space. Can all the internal ice makers in the bottom be torn out and the space used for food?
Asked 2 years ago by Dave.
- Answer In the Smart Things app, there are controls to turn on/off the ice makers in the fridge AND in the freezer. You can turn off the Cubed ice and the Ice Bites on the freezer and voilá! No more ice made on the freeze. You can use that space for food now.
  Answered 1 year ago by Jorge
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QuestionIs the middle drawer a flex drawer? Meaning it can be converted into a fridge or a freezer.
Asked 6 months ago by John.
- Answer Hi John, No, the middle drawer does not have a flex functionality; it only works as the upper freezer. Have a great day. -John
  Answered 6 months ago by Samsung
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QuestionMY DRAWER ICE MAKER IS NO LONGER MAKING THE CUBE ICE. ITS DOING ICE BITES IN BOTH BINS. I CHECKED THE SMART THINGS APP AND CUBED ICE AND ICE BITES ARE ON. ALSO THE DOOR ICE MAKER BASICALLY SHAVES THE ICE. IOS THERE A WAY TO STOP THAT FROM HAPPENING.
Asked 9 months ago by AshleyA.
- Answer Hi Ashley, To help improve the ice quality you are getting from the unit, please see the link below and follow the hyperlinks for additional details. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149088865) to help our team gather your information. Have a great day. ^Charles
  Answered 8 months ago by Samsung
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QuestionMy freezer stoped freeze? I alredy did the troubleshooting and nothing happened. Right now freezer is at -5 but it doesn’t freeze the food
Asked 9 months ago by BebeVelez.
- Answer Hi BebeVelez, We appreciate you sharing your experience with the fridge freezer not cooling enough, even after you troubleshoot the issue. Please see pages 41 (Power Cool) and 73 of the manual for some tips to help improve the fridge freezer's performance. Manual https://downloadcenter.samsung.com/content/UM/202405/20240531052938543/FDR_RF6500C_4Door_MANUAL_WEB_DA68-04752P-00_EN-MES-CFR_240529.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149022738) to help our team gather your information. Have a great day. ^Charles
  Answered 9 months ago by Samsung
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Questionmine stopped working
Asked 9 months ago by SteveJ.
- Answer Hi SteveJ, We understand how you feel about your refrigerator that stopped working. We would be delighted to speak with you to learn more details about your refrigerator and provide the assistance you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148885954) so our team can retrieve your information when you message us. Thank you. -Kimberly
  Answered 9 months ago by Samsung
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QuestionHow do I turn it on for the first time? Plugging it in only hasn’t turned it on. I’ve downloaded the app and googled it but no luck in it getting cold. It has been 8 hours
Asked 1 year ago by Ochi.
- Answer Greetings, We appreciate you sharing your experience with your Samsung refrigerator. We are here to help you. On page 39 of the model's user manual link below, you can check the steps to use the Samsung refrigerator. https://downloadcenter.samsung.com/content/UM/202405/20240531052938543/FDR_RF6500C_4Door_MANUAL_WEB_DA68-04752P-00_EN-MES-CFR_240529.pdf In addition to the model's user manual link above, please see the link below if your refrigerator does not have power. https://www.samsung.com/us/support/troubleshooting/TSG01109708/ We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147565862, which will help our team pull up your information. ^Rainly
  Answered 1 year ago by Samsung
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QuestionDoes the Samsung fridge open box come in matte black?
Asked 1 year ago by BR.
- Answer Dear BestBuy clients, We are glad to receive your inquiry about the availability of an open-box refrigerator with a matte black color. We are here to assist you. To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly
  Answered 1 year ago by Samsung
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QuestionWhat is the condensor type fpr this refrigerator?
Asked 1 year ago by refrigeratorbuyer.
- Answer Hi there, To help you with this, you may reach out to our Samsung Parts Team to confirm the type of condenser this Samsung Refrigerator has at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung and have a great day! ^Rodel
  Answered 1 year ago by Samsung
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QuestionWhere is the Smart Things app?
Asked 1 year ago by Leeicemaker.
- Answer Hi Leeicemaker, Thank you for your inquiry. Let us get you the details you need. The SmartThings app is downloadable through the Google Play Store, Galaxy Store, or Apple App Store. With this app, you will be able to monitor and control your refrigerator at home and on the go using your smart devices. Have a great day. -John
  Answered 1 year ago by Samsung
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QuestionIs there an exterior light for the water/ice dispenser?
Asked 1 year ago by Sammy.
- Answer yes, blue light, not the brightest
  Answered 1 year ago by RosemaryP
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QuestionIs it magnetic?
Asked 1 year ago by Sergio.
- Answer Yes. Yay!
  Answered 1 year ago by brendaflynn
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QuestionHas anyone figured out a solution to keep the ice from popping out of the bin in the top freezer drawer? It goes everywhere! It goes all into the top drawer and even into the second drawer underneath the top one, b/c it flies out of the back of the bin.
Asked 2 years ago by mama3sc.
- Answer I haven't had this issue.
  Answered 1 year ago by brendaflynn
  Answer this question
QuestionWhat type of freon does this use? I've had issues with another brand and have been told to stay away from a certain type of freon.
Asked 2 years ago by DoctorD.
- Answer Hi DoctorD, The type of freon/refrigerant the fridge uses is r-600a. Please see the "WARNING" section on page 6, 1st bullet of the user's manual for your reference. Manual https://downloadcenter.samsung.com/content/UM/202310/20231026150425412/FDR_RF6500C_4Door_MANUAL_WEB_DA68-04752P-00_EN_MES_CFR.pdf Have a great day. ^Aloe
  Answered 2 years ago by Samsung
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QuestionWhat is the kwh rating for this refrigerator that is on the Energy Star certificate?
Asked 2 years ago by Fridgerific.
- Answer HI there the fridge is energy rate with ENERGY STAR® rated: 775 kWh/yr PLaese see page1 of the spec sheet for the detailson the lower right side of the page https://image-us.samsung.com/SamsungUS/home/05242023/2023_RF31CG7400_V6.pdf Have a great day. ^Charles
  Answered 2 years ago by Samsung
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QuestionHow much clearance does this fridge need at the back?
Asked 2 years ago by Dieter.
- Answer Greetings, It needs to have at least 2" clearance. Thank you for choosing Samsung and have a great day! ^Rainly
  Answered 2 years ago by Samsung
  Answer this question
QuestionWhat is the daily ice production and the ice capacity ?
Asked 2 years ago by jj.
- Answer Greetings! We are glad to answer your question about the ice maker's production and the capacity in which it can store ice in this Samsung refrigerator model. Samsung ice makers are capable of making 10 pounds of ice a day and can only hold approximately 2 pounds of ice at a time (each ice maker). Leo
  Answered 2 years ago by Samsung
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QuestionHow much ice does this refrigerator make in a day?
Asked 2 years ago by Iceman.
- Answer Enough to keep my penguin happy!
  Answered 2 years ago by Anonymous
  Answer this question
QuestionCan the drawer ice maker be turned off?
Asked 2 years ago by G.
- Answer Hi there, Yes, the drawer ice maker can be turned off. Have a great day. ^Charles
  Answered 2 years ago by Samsung
  Answer this question

Showing 1-20 of 20 questions

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Questions & Answers

Samsung - 30 cu. ft. 4-Door French Door Smart Refrigerator with Four Types of Ice - Fingerprint Resistant Matte Black Steel

Q: QuestionCan the doors and drawers be removed to reduce depth in order to squeeze through a 35.25 inch opening? Or do I need to remove my door jams?

Q: QuestionWhat is the largest side by side 4 drawer refrigerator?

Q: QuestionI only want 1 type of ice and that's in the door. I don't want more ice anywhere. It's a waste of storage space. Can all the internal ice makers in the bottom be torn out and the space used for food?

Q: QuestionIs the middle drawer a flex drawer? Meaning it can be converted into a fridge or a freezer.

Q: QuestionMY DRAWER ICE MAKER IS NO LONGER MAKING THE CUBE ICE. ITS DOING ICE BITES IN BOTH BINS. I CHECKED THE SMART THINGS APP AND CUBED ICE AND ICE BITES ARE ON. ALSO THE DOOR ICE MAKER BASICALLY SHAVES THE ICE. IOS THERE A WAY TO STOP THAT FROM HAPPENING.

Q: QuestionMy freezer stoped freeze? I alredy did the troubleshooting and nothing happened. Right now freezer is at -5 but it doesn’t freeze the food

Q: Questionmine stopped working

Q: QuestionHow do I turn it on for the first time? Plugging it in only hasn’t turned it on. I’ve downloaded the app and googled it but no luck in it getting cold. It has been 8 hours

Q: QuestionDoes the Samsung fridge open box come in matte black?

Q: QuestionWhat is the condensor type fpr this refrigerator?

Q: QuestionWhere is the Smart Things app?

Q: QuestionIs there an exterior light for the water/ice dispenser?

Q: QuestionIs it magnetic?

Q: QuestionHas anyone figured out a solution to keep the ice from popping out of the bin in the top freezer drawer? It goes everywhere! It goes all into the top drawer and even into the second drawer underneath the top one, b/c it flies out of the back of the bin.

Q: QuestionWhat type of freon does this use? I've had issues with another brand and have been told to stay away from a certain type of freon.

Q: QuestionWhat is the kwh rating for this refrigerator that is on the Energy Star certificate?

Q: QuestionHow much clearance does this fridge need at the back?

Q: QuestionWhat is the daily ice production and the ice capacity ?

Q: QuestionHow much ice does this refrigerator make in a day?

Q: QuestionCan the drawer ice maker be turned off?

Most-viewed items

QuestionCan the doors and drawers be removed to reduce depth in order to squeeze through a 35.25 inch opening? Or do I need to remove my door jams?

QuestionWhat is the largest side by side 4 drawer refrigerator?

QuestionI only want 1 type of ice and that's in the door. I don't want more ice anywhere. It's a waste of storage space. Can all the internal ice makers in the bottom be torn out and the space used for food?

QuestionIs the middle drawer a flex drawer? Meaning it can be converted into a fridge or a freezer.

QuestionMY DRAWER ICE MAKER IS NO LONGER MAKING THE CUBE ICE. ITS DOING ICE BITES IN BOTH BINS. I CHECKED THE SMART THINGS APP AND CUBED ICE AND ICE BITES ARE ON. ALSO THE DOOR ICE MAKER BASICALLY SHAVES THE ICE. IOS THERE A WAY TO STOP THAT FROM HAPPENING.

QuestionMy freezer stoped freeze? I alredy did the troubleshooting and nothing happened. Right now freezer is at -5 but it doesn’t freeze the food

Questionmine stopped working

QuestionHow do I turn it on for the first time? Plugging it in only hasn’t turned it on. I’ve downloaded the app and googled it but no luck in it getting cold. It has been 8 hours

QuestionDoes the Samsung fridge open box come in matte black?

QuestionWhat is the condensor type fpr this refrigerator?

QuestionWhere is the Smart Things app?

QuestionIs there an exterior light for the water/ice dispenser?

QuestionIs it magnetic?

QuestionHas anyone figured out a solution to keep the ice from popping out of the bin in the top freezer drawer? It goes everywhere! It goes all into the top drawer and even into the second drawer underneath the top one, b/c it flies out of the back of the bin.

QuestionWhat type of freon does this use? I've had issues with another brand and have been told to stay away from a certain type of freon.

QuestionWhat is the kwh rating for this refrigerator that is on the Energy Star certificate?

QuestionHow much clearance does this fridge need at the back?

QuestionWhat is the daily ice production and the ice capacity ?

QuestionHow much ice does this refrigerator make in a day?

QuestionCan the drawer ice maker be turned off?