“If the ceramic cooktop is broken can just the glass be replaced, or must the whole unit be replaced?”
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Greetings! Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. If the ceramic cooktop is broken, peeling, bubbling, or cloudy under the surface; you can follow the steps indicated in the Samsung link I have shared below. https://www.samsung.com/us/support/troubleshooting/TSG01001943/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144532700 Leo
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