Questions & Answers

Q: QuestionWhat is the amperage required for this cooktop?

• A:Answer This cooktop requires 45 amperes.

Q: QuestionAre the knobs on this cooktop easy to clean?

• A:Answer Yes, the knobs are dishwasher safe, making cleanup easy.

Q: QuestionDoes this cooktop have an indicator light to show if the surface is hot?

• A:Answer Yes, this cooktop has a hot surface indicator light.

Q: QuestionDoes this electric cooktop have Wi-Fi connectivity?

• A:Answer Yes, this electric cooktop has Wi-Fi connectivity for remote monitoring.

Q: QuestionAre there any specialty elements on this cooktop?

• A:Answer Yes, this cooktop has melt, simmer, and rapid boil specialty elements.

Q: QuestionIs this cooktop compatible with a smartphone app?

• A:Answer Yes, this cooktop is compatible with a smartphone app.

Q: QuestionPlease verify if these knobs are metal or plastic. I understand Samsung to typically have metal knobs - and if yes are they stainless steel or what metal are they?

Asked 2 years ago by AJ.

• A:Answer Hi AJ, Thank you for making this query. To provide you with the most accurate answer as to what these cooktop knobs are made of, please get in touch with our Samsung parts team at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146496479) to help our team pull up your information when you message us. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionAre there ranges that come with timers for the range top burners?

Asked 3 years ago by Leonda.

Q: QuestionWhat are the required countertop cut out dimensions for this item? Current cut out is 28.5" x 19.5"

Asked 3 years ago by KitchenCurious.

Q: QuestionIf the ceramic cooktop is broken can just the glass be replaced, or must the whole unit be replaced?

Asked 3 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. If the ceramic cooktop is broken, peeling, bubbling, or cloudy under the surface; you can follow the steps indicated in the Samsung link I have shared below. https://www.samsung.com/us/support/troubleshooting/TSG01001943/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144532700 Leo

  Answered 3 years ago by Samsung

  
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Q: Questionwhat does the WiFi do? Don't understand. Thanks

Asked 4 years ago by madasahatter.

• A:Answer Hi madasahatter. Thank you for reaching out regarding your Samsung - 30" Electric Cooktop with WiFi and what does the WIFI does. Regarding your concern, The cooktop has a built-in WiFi module you can use to sync the cooktop with the SmartThings app. On the smartphone app, you can monitor the operating status of the cooktop. Functions that can be operated from the SmartThings app may not work smoothly if communication conditions are poor or the product is installed in a place with a weak WiFi signal. Here is the link to the user manual for further assistance. Please go to page 20. https://downloadcenter.samsung.com/content/UM/201904/20190417163432368/NZ30K6330R_DG68-00821A-05_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144277375 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the material of the knobs, metal or plastic?

Asked 4 years ago by Dan.

• A:Answer Thanks for asking, Dan! Our specifications list this model as having metal knobs. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDo I need specific pots for this stove

Asked 4 years ago by Anonymous.

• A:Answer Hello there! There is not a certain type of cookware to use however I have provided the link to the manual that will shed light on the types of cookware. (https://downloadcenter.samsung.com/content/UM/201904/20190417163432368/NZ30K6330R_DG68-00821A-05_EN-MES-CFR.pdf) please see page 19. Thank you for choosing Samsung. ^Nic

  Answered 4 years ago by Samsung

  
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Q: Questionthe range shows it is on but the elements are not heating

Asked 4 years ago by rakersxc1.

• A:Answer I'd like to help with this, Roger! I have this link (https://bit.ly/3uPwEH7) that can walk you through what steps to take if the cooktop is not heating properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionwhat amp circuit is required?

Asked 5 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 30" Electric Cooktop with WiFi on what amp circuit is required. Regarding your concern, 40 amp is required. I recommend you check your installation manual for further assistance. Please go to page 7. https://downloadcenter.samsung.com/content/EM/201912/20191209121056070/Radiant_Install_NZ30K7570R_DG68-00825A-07_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144348395 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionI am replacing a downdraft cooktop with a bigger cut out in my quartz than this requires. Is that a problem?

Asked 5 years ago by Chet.

• A:Answer I had to have larger cut out and it worked out fine.

  Answered 4 years ago by QueenVerified Purchase

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Q: QuestionDoes this cooktop allow you to have a griddle on the burners on the left side ?

Asked 5 years ago by lynn.

• A:Answer Hi lynn. Thank you for reaching out regarding your Samsung - 30" Electric Cooktop with WiFi if you can have a griddle on the left side. Regarding your concern for this type of model, we cannot put a griddle; however, a griddle can be put on the 30" Smart Gas Cooktop with Illuminated Knobs. Here is a link for the full specs, dimensions, and features. https://www.samsung.com/us/home-appliances/cooktops-and-hoods/electric-cooktops/30--built-in-electric-cooktop-with-rapid-boil-nz30k6330rs-aa/#support Also, here is the link for the 30" Smart Gas Cooktop with Illuminated Knobs. https://www.samsung.com/us/home-appliances/cooktops-and-hoods/gas-cooktops/30-gas-cooktop-2018-na30n6555ts-aa/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144322026 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes it come with the magnetic knobs?

Asked 5 years ago by Shelley.

• A:Answer Hi Shelley! This model does not have the magnetic knob. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this model have a down draft

Asked 5 years ago by Sara.

• A:Answer If you are referring to the Downdraft Ventilation. This Electric Cooktop does not have it.

  Answered 5 years ago by CommunityAnswer

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