Questions & Answers

Q: QuestionIs the fridge counter depth

Asked 2 months ago by Peaches.

• A:Answer It’s perfect

  Answered 1 month ago by Shehzada

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Q: QuestionDoes the water/ice dispenser come with a drip/water collection tray?

Asked 4 months ago by waterdispenserdriptray.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer No

  Answered 3 months ago by RobertGVerified Purchase

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Q: QuestionDoes the refrigerator have leveling feet adjustments in the front and rear. We had a whirlpool that had no front level adjusters and it was not stabile. . Please confirm. Thank you

Asked 4 months ago by soundman12.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Yes.

  Answered 4 months ago by IssanellyP

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Q: QuestionDo you have elctri:c stove with oven?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Yes

  Answered 1 month ago by ShehzadaVerified Purchase

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Q: QuestionCan the bottom freezer ice tray be turned off? Prefer to have more space for frozen food.

Asked 4 months ago by Buyer666.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Yes

  Answered 4 months ago by BrendaWVerified Purchase

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Q: QuestionWhy is the bottom left side of the draw always get full of ice where the drawer will not close until the ice is melted?

Asked 5 months ago by MaryF.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Greetings, We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator. Here are four troubleshooting steps for the refrigerator door that won't close; kindly select the one that matches and click the embedded words. Samsung refrigerator or freezer doors will not close. https://www.samsung.com/us/support/troubleshoot/TSG10007112/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number (1151298348) to help our team locate your information when you message us. Thank you. -Ricardo

  Answered 5 months ago by Samsung

  
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Q: QuestionIs this a sealed system?

Asked 6 months ago by Charlie.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Hi Charlie, Yes, this Samsung refrigerator model uses a sealed refrigeration system. Leo

  Answered 6 months ago by Samsung

  
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Q: Questionhow do i set temperature

Asked 7 months ago by fridge.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Phone app

  Answered 4 months ago by BrendaWVerified Purchase

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Q: QuestionIs this available in a different size?

Asked 8 months ago by Jeff.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Hello Jeff, Yes, this refrigerator model is available in "Full depth" (36.25 inches) and "Counter depth" (31.75 inches). For reference, we shared the product link below. 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with Four Types of Ice in Stainless Steel https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/31-cu-ft-mega-capacity-3-door-french-door-refrigerator-with-four-types-of-ice-in-stainless-steel-rf32cg5400sraa/ Have a wonderful day. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionAre there 220V for use in the Caribbean

Asked 8 months ago by Nicole.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 8 months ago by Samsung

  
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Q: Questionour power went out and all the settings are gone can u send those to me? The light also went out and doesn't come back on

Asked 11 months ago by Anonymous.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Hello there, Thank you for reaching out regarding your fridge light and its settings. Allow us to help. Here is a guide to help you troubleshoot if your fridge light is not working. Samsung refrigerator lights do not turn on https://www.samsung.com/us/support/troubleshooting/TSG01109322/ Please refer to this link to your user manual for more details on the recommended temperature settings. Turn to pages 42 to 43, "01. Fridge and 02. Freezer." Manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149330241) to help our team pull up your information. Have a great day. ^Camille

  Answered 11 months ago by Samsung

  
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Q: QuestionAfter inserting new filters how long does ice begin to fill up

Asked 11 months ago by Virgo.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Hi Virgo, It starts after you open the water valve, and the ice is formed; however, it is recommended that you run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line. Should you need further assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149283075) to help our team pull up your information when you message us. Have a great day, -Ernest- -

  Answered 11 months ago by Samsung

  
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Q: QuestionWHAT IS THE MODEL NUMBER OF THE REPLACRMENT WATER FILTER FOR THIS REFRIGERATOR?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer HAF-QIN

  Answered 11 months ago by DonineCVerified Purchase

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Q: QuestionHow do i remove the glass on the bottom shelf to clean it. I have been able to remove the shelf from the fridge. the responses i have seen in previous questions have not been helpful Attaching a video or pictures will be very helpful

Asked 1 year ago by Val.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer You can not remove the glass. There are no tabs to remove the glass like other models. But this particular model it is a terrible design all around. Sorry. And the middle shelf bows in the middle and right hand side because the shelf is very flimsy and has no middle strong support. I have had mine for 3 months and very unhappy with it.

  Answered 10 months ago by BigdaddyVerified Purchase

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Q: QuestionWhere was this refrigerator manufactured?

Asked 1 year ago by JT47.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer USA

  Answered 1 year ago by user674038Verified Purchase

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Q: QuestionHOW LONG BEFORE FOOD READY TEMP?

Asked 1 year ago by RICHARD.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer It took about 3 to 4 hours

  Answered 1 year ago by MichaelDVerified Purchase

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Q: QuestionWater is not dispensing, fridge just installed. ?

Asked 1 year ago by Nowater.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer Hi there, The specific starting and ending page numbers in the user manual would depend on the document's version to address the query about the " Water is not dispensing " section for the Samsung RF32CG5400SR refrigerator. Here's how you can locate this information: Ensure the water dispenser is not locked. Please see page 55 of the manual for the details. Check the water is properly supplied as indicated on page 37 under the " Connect the water dispenser line " section. Manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf I have provided a link below to help you ensure your water dispenser will work properly. Select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video. Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147887380) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this refrigerator make pellet ice ?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer No it does not make pellet (nugget) ice even though it is listed in the search descriptions. It just makes 4 types but not pellet ice which is why I bought it. To my disbelief, it does not.

  Answered 10 months ago by BigdaddyVerified Purchase

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Q: QuestionIs there a pan in thw bottom of the fridge or anywhere for water? In the last day my floor in front of the refrigerator seems to be wet.

Asked 1 year ago by MarkR.

This question was asked about the related product: Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice - Stainless Steel

• A:Answer In mine, the vegetable/crisper drawer, at the bottom - started filling up with water. We’d noticed it was due to the water filter being installed incorrectly. We took it out, reinstalled it - and the leak stopped

  Answered 1 year ago by JohnVerified Purchase

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