Questions & Answers

Q: QuestionWhat is the total capacity of this Samsung refrigerator?

• A:Answer This Samsung refrigerator has a total capacity of 30.5 cubic feet.

Q: QuestionCan I adjust the shelves in this refrigerator to accommodate taller items?

• A:Answer Yes, this refrigerator has an adjustable slide-in shelf that can be positioned to create more space for taller items.

Q: QuestionWhat type of compressor does this refrigerator use?

• A:Answer This refrigerator uses a Digital Inverter Compressor.

Q: QuestionDoes this refrigerator include a water filter?

• A:Answer Yes, this model comes with a water filter.

Q: QuestionHow does this Samsung refrigerator help with energy savings?

• A:Answer This refrigerator offers smart energy savings through the SmartThings Energy feature, which allows you to monitor and manage power usage from your phone. It also has an AI Energy mode that can reduce energy use by up to 15%.

Q: QuestionI'm seeing conflicting height measurements. I want to make sure that the fridge will fit under my cabinets. There is 69" of space. I'm seeing 70" for height, but 68" and some change for cut out height. Will the 69" clearance I have fit?

Asked 8 months ago by Betts.

• A:Answer No, Betts, it will not fit as the height of this fridge would be 70 inches. Have a great day. ^Camille

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes the ice dispenser work if a door is open

Asked 2 months ago by townsends5.

This question was asked about the related product: Samsung - 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with External Water and Ice Dispenser - Stainless Steel

• A:Answer Greetings! No, this Samsung refrigerator model's ice dispenser will not dispense ice when the door is open. Leo

  Answered 2 months ago by Samsung

  
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Q: QuestionIs it magnetic

Asked 3 months ago by Jake.

• A:Answer Hi Jake, Yes, this refrigerator is magnetic. Have a great day! Nicole

  Answered 3 months ago by Samsung

  
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Q: QuestionDOES THIS REFRIGERATOR DISPENCE ICE IN THE FREEZER BIN?

Asked 5 months ago by UtpalG.

• A:Answer Hello Paul, No, this fridge model does not dispense ice directly into the freezer bin; instead, it features an external water and ice dispenser on the door. The ice maker inside the freezer produces ice, which is then dispensed through the external dispenser located on the front of the refrigerator, rather than directly into a bin. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionCan doors be removed to move fridge into room? Based on dimensions I can get it into kitchen based on depth without door.

Asked 7 months ago by James.

• A:Answer Hello James, Yes, the doors on the refrigerator can be removed to fit in your doorway. To better assist you with providing more details on how the installation process will go, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: Questionwhat is the depth the image shows 33 7/8 and speciation shows 34 7/8 thank you

Asked 7 months ago by DJames.

• A:Answer DannyJ, thank you for asking. Let's get the details you need. The depth of the fridge would be 33 7/8 inches. Have a great day. ^Camille

  Answered 7 months ago by Samsung

  
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Q: QuestionDoes this fridge come with door handles?

Asked 7 months ago by Cody.

• A:Answer Hello Bob, No, this refrigerator model has a recessed door and does not have a visible handle. For reference, please see the product images on the link below. 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with External Water and Ice Dispenser in Stainless Steel https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/31-cu-ft-mega-capacity-3-door-french-door-refrigerator-with-external-water-and-ice-dispenser-in-stainless-steel-rf32cg5b10sraa/ Have a fantastic day. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionDoes "delivery and installation" mean that you also hook up the water line for ice maker and water dispenser?

Asked 8 months ago by BBMomz.

• A:Answer Hello Vickie, To better assist you with your inquiry about the installation of the water line in the service offer, please contact Best Buy's customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionThe energy star rating shows in Features but it does not work. What is the energy usage?

Asked 8 months ago by NeuroPsyche.

• A:Answer Hi David, Thank you for reaching out with your question about the energy consumption of this Samsung refrigerator. The estimated yearly electricity usage for this model is 785 kWh/year. For your reference, we’ve included the official Energy Guide label below, which provides supporting information and details behind this estimate: Energy Guide: https://images.samsung.com/is/content/samsung/p6/common/energylabel/common-energylabel-rf32cg5b10sraa-energylabel.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150345044 to help our team pull up your information. Leo

  Answered 8 months ago by Samsung

  
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Q: QuestionHow many cups of cold water can this fridge fill up? Does it have an internal reservoir? I have had issues with other fridges giving only one cup of cold water. After one cup, the water comes out tap temperature.

Asked 1 year ago by Henry.

• A:Answer Hi Henry Thank you for reaching out to us. We're glad to assist. The reservoir of this refrigerator model holds approximately one quart of water, equivalent to about 2 to 4 glasses. If the water is warm, it will take some time to cool down. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148901123) so that our team can retrieve your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this refrigerator have a smudge proof finish?

Asked 1 year ago by Mari.

• A:Answer Hello Mari, Thank you for reaching out to us. We're glad to assist. No, this refrigerator model has a fingerprint-resistant finish instead. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148839648) so that our team can retrieve your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionI asked for a frig with 30" d and this frig that came up was 34/58" with handle?? My frig comes out pass the counter top already 4" so that would be 8" beyond the counter-I think that would be too much?the hole is 26" deep Also, how much are the filters

Asked 1 year ago by JJ.

• A:Answer Hello JJ, This refrigerator model has a total depth of 33.875 inches, which includes the hinges, handles, and doors. Additionally, here is the link to the compatible water filter for this refrigerator model: HAF-QIN Refrigerator Water Filter https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ To better assist you with getting a refrigerator model with more than 30 inches of depth, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this fridge fingerprint resistant? Or a pm I going to be cleaning all the time?

Asked 1 year ago by Anonymous.

• A:Answer Greetings! Yes, this Samsung refrigerator model has a fingerprint-resistant finish in stainless steel. In addition, fingerprint-resistant finishes on refrigerators are designed to minimize smudges and make them easier to clean, but they don’t make the surface entirely immune to fingerprints. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionHas Samsung corrected its ice maker quality issues where the ice builds up and stops making ice? I see lots of complaints about this unit on line.

Asked 1 year ago by IceMAkerQuality.

• A:Answer Hi there, We can feel your disappointment with this fridge. We are here to help you. We can assure you that what you have read are isolated cases. In case you are experiencing the same concern. we recommend checking the resources below for steps to take when the ice makers stop working or build up ice. Please click on the embedded words for more details. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148281591), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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