Questions & Answers

Q: QuestionHi there, wondered if the quick wash can do a 25-30 minute load if it's FULL... not a small load. Thank you!

Asked 5 years ago by christy.

• A:Answer The quick setting seems to take less than 30 minutes for me regardless of the amount of clothes in the load.

  Answered 5 years ago by DarseaVerified Purchase

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Q: QuestionI see no way to add detergents or softeners, must I stop machine at the proper time to add them? Sort of a pain

Asked 5 years ago by Kevin78661.

• A:Answer The washing machine does offer the detergent drawer for detergent, bleach and softener. I am including a link to the user manual starting on page 26 to support your concerns on the detergent guidelines (https://bit.ly/2Tk7KyR). Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionIs it true that the WF42H5000AW/A2 model cannot connect to a Wifi network? if so how because the Smart Care Button does nothing when I hold it for 3 seconds.

Asked 5 years ago by Dele.

• A:Answer The washing machine is compatible with the Smart Care feature. The Smart Care feature allows you to troubleshoot from your smartphone. When the washing machine detects an error code, use your phone and the Smart Care feature. Here is a link to the user manual on page 24 to support your concerns on the Smart Care feature (https://bit.ly/35FL3Lg). Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionI MISSPELLED BEATING SOUND TO 'BITTING SOUND' OF MY NEW WASHER EXPLAINED MALFUNCTION YESTERDAY.

Asked 5 years ago by BLUESKY.

Q: QuestionThe specs show 33" deep for W&D, how much space do I need? I only have 35" depth space from wall.

Asked 5 years ago by atlanta.

• A:Answer The washing machine Dimensions are 27” W x 38.75” H x 33” D. The washing machine requires 2" clearance in the front and back. Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionCan these be placed on my pedistals?

Asked 5 years ago by Mel.

• A:Answer Both my washer and dryer are on pedestals.

  Answered 5 years ago by Joycie

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Q: QuestionI have a Samsung washer model wf410anw / xaa And a Samsung dryer dva410aew/xaa stacked on top I would like to buy a new Samsung washer wf42h5000aw which say use skK-8k compatible Will the new washer stack OK with my old dryer? Both 27” wide

Asked 5 years ago by JG.

• A:Answer Yes it will stack with no problem

  Answered 5 years ago by Toologist17Verified Purchase

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Q: QuestionMy washer keeps stopping and freezing up what can I do to reset it

Asked 5 years ago by Anonymous.

• A:Answer Hi there! I'd like to provide this link (https://bit.ly/2Baubkt) that can walk you through what steps to take when the washer is not spinning properly. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: Questionif I get this delivered do you take away my old one? Thanks

Asked 5 years ago by Thomas.

• A:Answer Yes and its free haul away.

  Answered 5 years ago by PieroBVerified Purchase

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Q: QuestionIs this stackable with the dryer unit?

Asked 5 years ago by Anonymous.

• A:Answer Yes, the dryer can be stacked on top of the washing machine using the compatible stacking kit (SKK-8K). Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionI am just wondering if this washing machine has a high rise pump in it. I would be buying it for basement use and have had problems in the past with washers not being able to pump up and out

Asked 5 years ago by Tara.

• A:Answer It should drain up to the length of the hose extended up.

  Answered 5 years ago by Kevin78661Verified Purchase

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Q: QuestionHow good is the washer at getting out dog fur? I have a fluffy dog and fur gets all over my clothes.

Asked 5 years ago by smocci.

• A:Answer Works great when you put it on heavy duty

  Answered 5 years ago by KriznaVerified Purchase

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Q: QuestionThe closet in my apartment to put the washer and dryer is exactly 34 inches deep.. will this depth be enough?

Asked 5 years ago by measurements.

• A:Answer I recommend referring to the user manual (https://bit.ly/2MiZTOF) beginning on page 13. It has diagrams and dimensions for all types of installation. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this a electric or gas washer?

Asked 5 years ago by Elle.

• A:Answer Elle, the information provided by the retailer is correct. ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionHow many electrical amps does machine draw when operating.

Asked 5 years ago by Ddwj.

• A:Answer The WF42H5000AW is rated for 120V/60 Hz and 15 amps.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionI have door entering is only 24 inch , would this machine will fit ?

Asked 5 years ago by Rita.

• A:Answer No, you’ll need a 30” door entrance

  Answered 5 years ago by JimmyVerified Purchase

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Q: QuestionDoes this washer have a load size for small loads ?

Asked 5 years ago by alex.

• A:Answer I am including a link to the user manual on page 20 to support your concerns on the cycles and settings (https://bit.ly/3m4OIZJ). Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this washer have water saver. If not do you have any that do & price?

Asked 5 years ago by Anonymous.

• A:Answer It knows how to use excessive amounts of water

  Answered 5 years ago by Kevin78661Verified Purchase

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Q: QuestionIs there a place to put softer?

Asked 5 years ago by Mary.

• A:Answer Yes, the washing machine offers a fabric softener compartment in the detergent drawer. Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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