Questions & Answers

Q: QuestionCan this machine use powdered laundry detergent?

Asked 3 years ago by Wendy.

• A:Answer Yes it can, just remove the blue insert in the detergent compartment when using powdered detergent

  Answered 3 years ago by DaveVerified Purchase

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Q: QuestionDoes this throw an error code at all with being "Unbalanced" since it has an agitator?

Asked 3 years ago by Anonymous.

• A:Answer Yes, it can throw an unbalanced code.

  Answered 2 years ago by RayBVerified Purchase

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Q: QuestionHas anyone experienced this machine getting off balance? Can you wash light weight towels and sheets together without issue? I have a machine now that cost double this and is off balance constantly on single loads, Hate it

Asked 3 years ago by Kristy.

• A:Answer I usually separate sheets from towel loads because they do tend to go off balance. Even with my new machine. This was the only issue i've had since I bought it and it's never happened again.

  Answered 3 years ago by Dragonfire5789Verified Purchase

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Q: QuestionIs this unit Energy star rated?

Asked 3 years ago by Skipper.

• A:Answer Hi Skipper, Great question! We appreciate your query concerning the washer. Yes, this unit model is energy star rated with estimated 240 kWh/yr yearly electricity use. Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this Samsung washer direct drive?

Asked 3 years ago by SDNM2021.

• A:Answer Yes

  Answered 3 years ago by JanuarypurchaseVerified Purchase

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Q: QuestionCan you silence the signal at the end of the wash cycle?

Asked 3 years ago by DT.

• A:Answer Yes

  Answered 3 years ago by Ronzo

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Q: QuestionHow do I order a replacement part for the detergent dispenser? My dog chewed up the blue liquid detergent dispenser =( I can not find it on samsungparts.com

Asked 4 years ago by MontezFam.

• A:Answer Hello, please contact our parts distributor to ensure you get the correct part for your specific washing machine. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Their phone number is 800-627-4368. Thank you for being a part of the Samsung family. ^Lena

  Answered 4 years ago by Samsung

  
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Q: Questioncan the temperature of the water be adjusted after the washer has begun filling

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan I wash whites in this machine?. The options on the machine does not list whites as something I can wash.

Asked 4 years ago by Bukky.

• A:Answer YOU CAN WASH WHITES IN NORMAL CYCLE OR QUICK WASH....

  Answered 4 years ago by EMILIOSTALLONE

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Q: Questiondoes it have an agitator

Asked 4 years ago by don.

• A:Answer It sure does, don! This model has our newly redesigned agitator that works similar to older style models with an agitator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI need to buy a Drain pan for this washing machine. What size Drain pan should fit this washer?

Asked 4 years ago by Stan.

• A:Answer Hi Stan! Drain pans need to be slightly larger than the actual washer. The full dimensions of this washer are: 27" W x 44 H x 29.3" D. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you use powder detergent? If so, where does it go?

Asked 4 years ago by thawifee.

• A:Answer Hello thawifee, when using powdered detergent, remove the liquid detergent compartment from the detergent drawer. The washer will not dispense powdered detergent from the liquid detergent compartment. Thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the washer have a deep water wash option?

Asked 4 years ago by Arthur.

• A:Answer Not sure what you are asking. You can increase the water level for the wash and there are several wash options.

  Answered 4 years ago by Bbooks4Verified Purchase

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Q: QuestionHow deep is the tub on this machine? I bought a 4.5 cu. ft. Samsung with the impeller and I can't reach the bottom without a step stool, and even that is a stretch. I am 5'0" tall...

Asked 4 years ago by LisaB.

This question was asked about the related product: Samsung - 4.4 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Active WaterJet - White

• A:Answer I would say it is the same depth The agitator space is what makes it 4.4 on this model without the agitator it is a 4.5 I would look into this Samsung - 5.0 cu. ft. Capacity Top Load Washer with Active WaterJet - Brushed Black also in white it is more money at $679 but it has a feature called an EZ access tub that they just probably make the tub wider on this model but the bottom is higher up I see a lot of reviews of people that do have trouble reaching the bottom on a lot of washing machines also the way these new tubs are designed they actually lower The tub as water fills in with weight for the sensors to read how much clothing are in the washers. Hope I may have helped.

  Answered 4 years ago by Kevin

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Q: QuestionAvailable in different colors?

Asked 4 years ago by Cpcook.

• A:Answer They have black and white but out of stock on white.

  Answered 4 years ago by Judy

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Q: QuestionI'm 5'2" and can't reach the bottom of most large capacity washers. What is the height of this washer at the front where I would bend over, and what is the distance from there to the bottom of the basket. I can't go to the store and have to buy online.

Asked 3 years ago by Chary.

• A:Answer Hi Chary, We appreciate your interest in our Samsung washer. To know more about the product, you may want to visit the link below, but to answer your query, this washer has a front dimension of 401 /4". https://image-us.samsung.com/SamsungUS/home/home-appliances/washer-and-dryer-sets/washers/black/2021_WA44A3405AV.pdf To know more about the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144967883) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionAnybody got a problem with a hot water setting? Feels kind of warm only. What water temp should be on hot water setting exactly?

Asked 3 years ago by Peter.

• A:Answer Hi Peter, Thank you for reaching us regarding the hot water temperature settings of the Samsung washing machine. To help you with this, I will provide you with a link that indicates cycles, settings, and features. Here's a link: https://www.samsung.com/us/support/answer/ANS00061937/. You can also check the user manual on pages 52-56. Here's a link: https://downloadcenter.samsung.com/content/UM/202101/20210125152754531/WA3200T_DC68-03850D-02_EN_CFR_MES_R.pdf. You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WA44A3205AW/A4. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1800-7267-864 Thank you for choosing Samsung, and have a great day! Ticket number: 1144437679 ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionWhen my washer fills up and starts agitating, it makes a clicking noise. Please help

Asked 3 years ago by Chell.

• A:Answer Hello Chell, Thank you for reaching out and raising your concern about your Samsung washing machine. I understand you're having an issue with your washing machine as it makes a clicking noise. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001985/ to guide you on the issue. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144350238. -Noraina

  Answered 3 years ago by Samsung

  
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Q: Questionthe Normal cycle during the rinse, the tub did not fill and agitate clothes … just a spray while the clothes slowly spinned. Is this correct? did Deep Wash out of concern Normal low water level. Clothes were submerged and rinse filled tub.

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.4 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Active WaterJet - White

• A:Answer It’s a dishwasher

  Answered 3 years ago by Homer

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