Questions & Answers

Q: QuestionHow much clearance do you need behind the washer?

Asked 9 years ago by Walrus.

• A:Answer I believe the manual said 6"

  Answered 8 years ago by KEGGVerified Purchase

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Q: QuestionCAn any front loading stacking dryer be used with the washer?

Asked 9 years ago by Suz.

Q: QuestionWhat is the total height when you stack the washer and comparable dryer?

Asked 9 years ago by Anonymous.

Q: QuestionAre repair parts easily available. When was this washer manufactured?

Asked 9 years ago by katmctig44.

Q: QuestionIf I stacked this washer with the largest comparable dryer and contained it in a closet, what dimensions would the closet need to be?

Asked 9 years ago by BMan.

Q: QuestionHow wide is the washer?

Asked 9 years ago by Tori.

• A:Answer Hello Tori, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry on how wide is this Samsung washer. We're here to help. Here are the Samsung washer dimensions (inches (mm)). A. Height-overall 38.7 (984) B. Width 27 (686) C. Depth with door open 54.6 (1386) D. Depth 34 (864) For reference, attached is a link to the user manual where you can find additional information, including the full specifications of the product. See pages 67-69. https://downloadcenter.samsung.com/content/UM/201904/20190416094610364/USER_WF45K6500AV_DC68-03665A-03_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144218192 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes it require electrical cords?

Asked 9 years ago by Monty.

• A:Answer It does require electrical cords but comes with it

  Answered 9 years ago by Jared

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Q: QuestionDo these require the pedestals?

Asked 9 years ago by lstein.

• A:Answer (WF45K6500AV) Hello lstein! Per specifications the pedestal is not required, however they are available as an option. Hope this helps! ^Cole

  Answered 9 years ago by Samsung

  
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Q: QuestionHow much time does the Speed feature save you?

Asked 9 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out and letting us know your inquiry on how much time the Speed feature saves you in this Samsung washer. We understand that this information may be essential for you to know. We're here to help. The Superspeed option is if you need to shorten the washing time, applicable for NORMAL, DEEP STEAM, HEAVY-DUTY, BEDDING, or ALLERGEN. The shortened time may differ depending on the selected cycle/load/options. For reference, attached is a link to the user manual that you can check to know more about the cycles and options on your Samsung washer. See pages 36-38. https://downloadcenter.samsung.com/content/UM/201904/20190416094610364/USER_WF45K6500AV_DC68-03665A-03_A2.pdf You may also refer to the helpful link below for additional information about your Samsung washing machine's cycles, settings, and features. https://www.samsung.com/us/support/answer/ANS00061937/ For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144305066 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionNot able to connect to smart things. I tried on Samsung S21 and also on IPhone 11, nothing worked out. Is there any steps that need to be followed. I am not able to connect to washer and dryer.

Asked 4 years ago by PSR1.

• A:Answer As per the smart things pros, my washer and dryer are out of support or no longer able to connect to smart things. These washer and dryers I got it for last thanks giving (2020) and now they are not supported. As per them even the Samsung smart home adapter cannot be used as well. My washer models WF45K6500AV and dryer - DV45K6500EV.

  Answered 4 years ago by Reddy

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Q: QuestionCan you use a LG pedastal washer with this?

Asked 4 years ago by Elnsie.

• A:Answer Thanks for asking, Elnsie! We would not be able to guarantee compatibility with non-Samsung products. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the Samsung Smart Home usb included with purchase? I do not see it, nor mention of it being included/not included in the manual.

Asked 5 years ago by Han.

• A:Answer No, it is not.

  Answered 5 years ago by Anonymous

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Q: QuestionI have had my machine for a year and a half and love it but the last week it has been stopping at the spin cycle. It shows SUD or SC and has been leaking water from some where. Checked all hoses and have unplugged it for awhile. Help please!!!

Asked 6 years ago by Michelle.

• A:Answer Hello Michelle! I am including a helpful link (https://bit.ly/321GR4Z) to an error code troubleshooting guide to help get the issue resolved. Thank you for being a part of the Samsung family! ^Lena

  Answered 6 years ago by Samsung

  
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Q: QuestionCan I place the washer and dryer side by side under a countertop? Does the dryer need clearance above it?

Asked 7 years ago by question.

• A:Answer Needs 17" min of clearance on top when side by side to allow for air flow for dryer.

  Answered 7 years ago by MrFixit

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Q: QuestionJust got a brand new Addwash. It is violently shaking. Why? Unacceptable.

Asked 8 years ago by Kb.

• A:Answer I've had mine for about a month. Just tonight, I've noticed mine is much noisier than before. It now vibrates horribly during the spin cycle and makes a loud motor noise to be heard throughout the house. I feel like these are new things, as I've never noticed them before and they're now noisy enough that they're unable to be ignored.

  Answered 8 years ago by Concerned

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Q: QuestionDoes this Samsung washer has all four features: super speed, power foam, steam, and vrtplus?

Asked 9 years ago by Smart.

• A:Answer Hello Smart, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this Samsung washer has all four features: super speed, power foam, steam, and vrtplus. We understand that this information may be essential for you to know. We're here to help. As per checking, it does not have all four features that you're looking for. You may check pages 36-38 of the user manual for the cycle overview of this Samsung washer. https://downloadcenter.samsung.com/content/UM/201904/20190416094610364/USER_WF45K6500AV_DC68-03665A-03_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144348397 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWill they take the old washer or will it be my responsibility to have it removed?

Asked 9 years ago by Mario.

• A:Answer They will take old one

  Answered 7 years ago by JColeVerified Purchase

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Q: QuestionWould I have to pause the working machine in order to use the add wash or could I open it at anytime I would want?

Asked 9 years ago by Sal.

• A:Answer You have to pause the cycle, the add wash door locks when the cycle is running

  Answered 9 years ago by Anonymous

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Q: Questionjust wondering if the dryer really lights up like the video-in a colorful circle ?

Asked 9 years ago by curious.

• A:Answer Yes. And it even sings for you when you're done

  Answered 8 years ago by GonzoVerified Purchase

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