“Our washer is taking up to three hours to do a load. Sometimes it stops and we have to pause the cycle and restart. The spin cycle can take up to two hours. The machine is nee.”
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I am including a helpful link (https://bit.ly/2UXkH3k) to a troubleshooting guide to support your concerns on the spin cycle. We thank you for being a Samsung customer! ^Lena
Sorry, there was a problem. Please try again later.I've had a similar experience and Samsung is sending someone to my home for the 7th time to replace parts that have already been replaced. This has been going on for a month. I wish you better luck then I've had. I will never buy Samsung again :( There customer service seemed great at first yet here we are at repair #7 with no conclusion in sight and they do not want to replace. I think they are secretly hoping I'll get fed up and leave them alone.
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