Questions & Answers

Q: QuestionHi, we need to replace our Kenmore Elite washer. Is this compatible / stackable with the Kenmore Elite dryer? Thanks.

Asked 1 year ago by Matt.

• A:Answer Hi Matt, No, our Samsung washing machine is designed to stack with its matching Samsung dryer. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow far off the wall does this need to be to stack

Asked 1 year ago by Kat.

• A:Answer -mine is close to 5 1/2 inches from the wall. I could go back more but I’m not strong enough to push it back in all the way. There’s a curvature on the back to pass the rollers probably another half inch in picture. I just pulled it out the other day to clean my dryer vent. I can get very close to the wall though. Probably 3.5-4 inches.

  Answered 1 year ago by CristiBshopping

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Q: QuestionWhat is the maximum height of the adjustable leveling legs?

Asked 1 year ago by SmallvilleFan.

• A:Answer It's only a couple of inches. If your having difficulty getting it level. I suggest finding the highest point on the floor and shoten that leg all the way. That might give you more thread to work with on the other three legs.

  Answered 3 months ago by MiguelS

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Q: QuestionHow do I stop the washing machine from shaking too hard

Asked 1 year ago by Anonymous.

• A:Answer Make sure it is level. Use a level across top to adjust

  Answered 1 year ago by DougsDryer

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Q: QuestionWill my existing Samsung washer base (WE357AOP/XAA) work on the new Samsung washer Model:WF45T6000AV/A5 ?

Asked 1 year ago by WasherBase.

• A:Answer Greetings! No, the Samsung pedestal compatible with the Samsung washing machine model WF45T6000AV is WE402NV/A3. Leo

  Answered 1 year ago by Samsung

  
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Q: Questionwould it be possible to connect the drain hose to the kitchen sink not to the plumping just directly to the sink?

Asked 1 year ago by Essam.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer No

  Answered 1 year ago by BriaunaEVerified Purchase

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Q: QuestionCan a king size comforter be washed in this washer

Asked 1 year ago by Pinky.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Yes

  Answered 1 year ago by AnnetteH

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Q: QuestionDoes this model dryer come with a vent hose?

Asked 1 year ago by Selia.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer No it does not, it does not come with a plug either.

  Answered 1 year ago by MichelleK

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Q: QuestionDoes washer come with hose and all parts or do I need to buy anything separately?

Asked 1 year ago by Jen.

• A:Answer Hi Jen, Other than the water hoses, the washer comes complete and ready to use. PLease see page 16 of the manual for the parts included and needed for the washer. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147150421) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the Drain hose included if yes then how long is the drain hose. if not then which drain hose to buy, will the best buy installation team bring it with them.

Asked 1 year ago by Bilal.

• A:Answer Hi Bilal, Yes, the drain hose is included with the washer. Please see page 12 14 under the "Unpacking your washer " on the "Caution section 2nd bullet and page 24 for the "Connect the drain hose" for the details in the manual. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147138203) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I wash a 3x12 runner light weight rug thru my washer

Asked 1 year ago by Estella.

• A:Answer Absolutely, it will come out beautiful.

  Answered 1 year ago by JohnH

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Q: QuestionIs the agitator in the washing machine removable?

Asked 2 years ago by LT.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer No, it's one big open drum. It's a front loader.

  Answered 1 year ago by RamsFan1960

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Q: QuestionCan a GE dryer be stacked on top of this washer GE Dryer is /model GFD45ESPK0DG IS 27 INCHES WIDE AND 28 INCHES DEEP. If not can, you recommend a washer that would work. Don't want another GE as it broke after 6 years

Asked 2 years ago by Shelly.

• A:Answer Hi Shelly, Our Samsung washers and dryers are designed to stack with their corresponding pairs. The matching dryers for this washer model are DVE45T6000V/A3 (electric) and DVG45T6000V/A3 (gas), which can be stacked with the SKK-8K stacking kit. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146987898) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 2 years ago by Samsung

  
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Q: QuestionIs it true that the washer will have a bad odor after used can the washer and dryer go side to side

Asked 2 years ago by Anonymous.

• A:Answer Hi ChrisM, No, with proper maintenance, the washer will stay clean and smell fresh. You can also set up the washer and dryer side-by-side for easier access. I have shared the proper cleaning guide for the washer. You may also watch the YouTube videos and click on the hyperlinks for additional help. How to clean your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00030150/ Have a great day! Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionI just purchased a washer and dryer Front load Samsung 4-5cubic Is it true that the front load washer have a bad order if so why?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Thank you for choosing Samsung appliances. Let's help you with your query. We would love to speak to you directly to discuss this further. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146917236, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow much does a pedestal cost for a Samsung 4.5 cubic ft

Asked 2 years ago by Rory.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer 279.00

  Answered 2 years ago by RebecaSVerified Purchase

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Q: QuestionDoes this washer have load sensing technology to reduce water usage on small loads?

Asked 2 years ago by Washerquestion.

• A:Answer Greetings, Yes, this washer has a feature that can detect the load size of the laundry and adjust the water level accordingly. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionCAN I BUY PEDITALES FOR THESE

Asked 2 years ago by mary.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer yes

  Answered 2 years ago by RebecaSVerified Purchase

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Q: QuestionDoes this have a 4 prong power cord?

Asked 2 years ago by Toniscully.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Hi Toniscully, No, this washer comes with a three-prong power cord. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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