Questions & Answers

Q: QuestionWhat type of guarantee comes with this purchase?

Asked 3 years ago by Sue.

• A:Answer The factory warranty and whatever additional warranty you purchase

  Answered 3 years ago by lawdawggVerified Purchase

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Q: QuestionAre the drawer pedastals available for purchase

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by SharespVerified Purchase

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Q: QuestionWhat is the door clearance needed to be able to stack the washer and dryer or what is the height already stacked.

Asked 3 years ago by Aaron.

• A:Answer The height of the washer dryer stacked is 6 to 7 feet aprox

  Answered 2 years ago by VictorCVerified Purchase

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Q: QuestionCan this washer use powder detergent and sanitizers that go directly in the washer or can I only use liquid in the drawers for it

Asked 3 years ago by Lanna.

• A:Answer Your question is brilliant, Lanna. I'll provide a helpful answer about this. Yes, you can use a powder detergent, but it requires a HE or High Efficient detergent. Also, do not use the liquid detergent container for powdered detergent, instead remove the container and put powder detergent directly into the main wash compartment. You can check the safety information on the model's user manual link below on pages 10-12. https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf If you can't decide between liquid and powder detergent, I highly suggest checking this Samsung link: https://www.samsung.com/us/support/answer/ANS00031847/ If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, please provide this reference number 1145119223. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this washer compatible with a older samsung WE357 pedestal?

Asked 3 years ago by AB.

• A:Answer Hi AB, We are happy to answer your inquiry. With this washer, you can use the Samsung pedestal model WE402NW/A3. You can check it on this link: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/#benefits If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, please provide this reference number 1145120649. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this a direct drive unit? My understanding those are quieter than the traditional units.

Asked 3 years ago by Scott.

• A:Answer I just got those washer and dryer set. They are much quieter and defiantly less vibrations. Which was important for me because it’s on my first floor and not in a basement.

  Answered 3 years ago by KimVVerified Purchase

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Q: QuestionHow do I turn the sound off on both the washer and dryer?

Asked 3 years ago by K.

• A:Answer Great question on how to disable the sound on this washing machine K. We're happy to answer your question. You can turn the alarm sound on or off by pressing the alarm OFF button on the control panel. When the alarm is off, the cycle completion melody and the power off beep will not sound. However, the other sounds stay active. There is no option to turn off the other sound the washing machine makes. Please feel free to get back to us via the following options for us to assist you with the dryer as we do not know the model of the dryer you are using: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145043341, it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this washer comfortable wash king comforter?

Asked 3 years ago by Jack.

• A:Answer I’m not positive because I don’t have king size bedding, but it did Handel my queen size great.

  Answered 3 years ago by Stefnijo

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Q: QuestionIs there a light in the washer when you open the door?

Asked 3 years ago by Agnes2.

• A:Answer I don nit see a light inside when the door is open or closed.

  Answered 3 years ago by StefnijoVerified Purchase

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Q: QuestionOur new machine makes a lot of noise in the spin cycle. Any recommendations for a fix?

Asked 3 years ago by RBG.

• A:Answer Mine sits on thick carpet and the technician who installed it admonished me to put a board (plywood) under the machine to keep the machine level. This could affect the spin cycle ability to be the most effective and may be more noisy.

  Answered 3 years ago by StefnijoVerified Purchase

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Q: QuestionDoes this unit come with the two water hoses and does it come with the electric cord?

Asked 3 years ago by ChaLow.

• A:Answer There are items required for installation that Best will list when you purchase. Following their recommendation and you’ll be set.

  Answered 3 years ago by Stefnijo

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Q: QuestionWhat is the depth of the machine with the door open?

Asked 3 years ago by Steph.

• A:Answer 23 inches from the front of the washing machine, door straight open.

  Answered 3 years ago by StefnijoVerified Purchase

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Q: QuestionWhat is the manufacture warranty?

Asked 3 years ago by Anonymous.

• A:Answer One year

  Answered 3 years ago by Frontloader

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Q: QuestionWhat are the dimensions of the box with with washer inside? Same for comparable dryer

Asked 3 years ago by Tomm.

• A:Answer Hi Tomm. Thank you for reaching out regarding your Samsung - 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash box dimension including the compatible dryer. Regarding your concern, the shipping dimension would be the following: Washing Machine: 29.4" W X 42.4" H X 34.1" D Dryer: Electric dryer: 29.4" W x 42.5" H x 33.5" D Gas Dryer: 29.4" W x 42.5" H x 33.5" D I suggest you check this link for the full specs, features and dimensions. Washing Machine: https://www.samsung.com/us/home-appliances/dryers/gas/7-5-cu-ft-smart-gas-dryer-with-steam-sanitize-in-champagne-dvg45b6300c-a3/#specs Dryer: Electric dryer: https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu-ft-smart-electric-dryer-with-steam-sanitize-in-champagne-dve45b6300c-a3/#specs Gas dryer: https://www.samsung.com/us/home-appliances/dryers/gas/7-5-cu-ft-smart-gas-dryer-with-steam-sanitize-in-champagne-dvg45b6300c-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144690538 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWe have a slightly older 27" pedestal, Model WE357AOW/XAA. It was under Samsung washer WF350ANW/XAA. Will it fit this washer (WFB6300AW)? Thank you.

Asked 3 years ago by LyraB.

• A:Answer Hi LyraB, just checking to confirm. Did you the pedestal work correctly?

  Answered 3 years ago by Anonymous

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Q: QuestionDo I need special laundry soap for this washing machine?

Asked 3 years ago by Dale.

• A:Answer No

  Answered 3 years ago by Cccp

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Q: QuestionWashing Machine- The delay end "pauses" or "delay's" itself so what was a 7 hour delay turns into a 12+ hour delay. I never ends on time. Is there a fix for this? The machine has been calibrated. Delay used with/o the machine on smart app; same issue.

Asked 3 years ago by CSJohnson.

• A:Answer Hi SJ20416, We apologize that your experience with the washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144885488) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionHow does the washer do with heavier loads, such as quilts and comforters? Will it handle king size?

Asked 3 years ago by LC.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer It handled our king size comforter with no trouble.

  Answered 3 years ago by mdarney

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Q: QuestionDoes this washer come with the water hoses for hot and cold ? And if not shouldn’t it ?

Asked 3 years ago by Atxtomas.

• A:Answer They are a separate purchase unfortunately

  Answered 3 years ago by DashVerified Purchase

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