Questions & Answers

Q: QuestionCan the dryer be turned upside down and the control panel reversed so the controls would be upright at the bottom of the dryer? I could never reach the controls when stacked normally.

Asked 4 years ago by RKOG.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi RKOG, Thanks for reaching out and we hope you are in good health. It isn't recommended to have the dryer (DVE45T6000W) turned upside down and the control panel reversed. I see your point, since I am not tall myself. Samsung had created a multicontrol kit. These would enable control of the dryer right from the washer when units are stacked. Models that have the Multicontrol feature: DVE50A8600E DVG50A8600E WF50A8600AE Please click on the links below to learn more about the Multicontrol system. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/samsung-multicontrol-stacking-kit-skk-8mc/#benefits https://www.youtube.com/watch?v=YMrxmVzPoIs Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144216174 Leo

  Answered 4 years ago by Samsung

  
  Helpful (2)Unhelpful (1)ReportAnswer this question

Q: QuestionThis thing is using hot water when I choose cold setting. Hoses are hooked up correctly. How can I turn this feature off? I do not want the hot water used in every wash.

Asked 4 years ago by Aham.

• A:Answer I'm happy to help with this, Aham! It sounds like you've already checked the primary causes of this. However, I can also provide this link (https://bit.ly/2XDAs3v) to a guide with some additional steps you can take when the washer is filling with the wrong temperature water. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you have to buy a separate piece to stack the dryer?

Asked 4 years ago by Nana.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer You are correct, Nana! To stack this dryer on top of the matching washer, you will need stacking kit model SKK-8K. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionJust bought the pair, is 3 inches enough room for hose clearance? The closet depth is 34.5 inches deep.

Asked 4 years ago by Josh.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Yes, it will be a tight fit but it will be enough clearance. I have 34.25" from the wall to the front of the unit, this includes the hose behind the unit. I assume the width of the closet is adequate.

  Answered 4 years ago by KMAJVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI just purchased this washing machine. How do you use the steam function? It lists it as a feature but there is nothing on the front panel or in the manual about a steam function. That is one of the main reasons I bought this machine.

Asked 4 years ago by MattB.

• A:Answer Hello MattB, this model washing machine (WF45T6000AW) does not offer the steam wash feature. Here is a link to our website Samsung.com for you to view our washing machines that offer the steam wash feature (https://www.samsung.com/us/home-appliances/washers/front-load/?type=Front+Load&key_features=Steam+Washing+Technology). We thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhich way do the doors swing?

Asked 4 years ago by Joie.

• A:Answer Right to left

  Answered 4 years ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes it matter that my current dryer is 33"? I just need to know if it would posses a problem for stacking them in the future

Asked 4 years ago by Anonymous.

• A:Answer That's a great question! In order to stack one of our dryers on top of a washer, you'll need a stacking kit that is compatible with both. This washer uses stacking kit model SKK-8K. If you'd like to leave another question with the dryer model number, I would be happy to check if it is also compatible with this stacking kit. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionMy closet only has one 240 plug. I bought the set of these. Does the washer plug into the dryer somehow or do I need another outlet

Asked 4 years ago by Plug.

• A:Answer We appreciate you asking! The washer and dryer will require their own separate outlets. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionAre both washer and dryer 120 volt?

Asked 4 years ago by Barry.

• A:Answer Thanks so much for asking, Barry! While this washer will connect to a 120V outlet, the dryer may not. This will be determined by whether the dryer is a gas model or an electric model. If you'd like to leave another question with the dryer model number, I'd be happy to check that information for you. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this dryer have a light inside?

Asked 4 years ago by jdl.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Yes. It has a light inside.

  Answered 4 years ago by DryerbuyerVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioni HAVE MY DRYER SINCE 2016. IT STOP HEATING, WHAT PROBLEM? RAGREE

Asked 4 years ago by RAG.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Long Vent Drying - White

• A:Answer I'm so sorry to hear this, RAG! We definitely understand the need for a working dryer. I'd like to provide this link (https://bit.ly/3iiwd5o) that can walk you through some simple steps that should resolve the issue. However, if for some reason your dryer is still not heating, I would recommend reaching out to us directly for further assistance. You can reference ticket number 1143375522, and contact us through 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I reverse the way the doors open?

Asked 5 years ago by Jay.

• A:Answer Thanks so much for asking, Jay! Because of the high risk of causing water leaks, the washer door is not able to be reversed. However, all Samsung dryer doors are designed to be reversible. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the door reversible so you can choose which way it opens?

Asked 5 years ago by Joe.

• A:Answer Thanks for asking, Joe! While Samsung dryer doors are designed to be reversible, our washers are not. This is due to the risk of causing leaks from the washer door. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI am wondering if I can use powdered soap (like Molly's Suds, detergent-free for allergy reasons) with this machine?

Asked 5 years ago by Soap.

• A:Answer I am unfamiliar with the particular brand, but if it is an “HE” soap, then I think the answer is yes. I also have allergy issues, but use All Free & Clear, as it is a high efficiency soap. You do not want to use too much soap concentrate in a front load washer! There is little water used and too much soap will gunk everything up.

  Answered 5 years ago by AnahkneemooseVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe got this today and it was installed by your guys. The washer does not pull water. We’ve read and done everything. We have water but it’s not entering the machine. What can we do?

Asked 5 years ago by PullingWater.

• A:Answer I would definitely call Best Buy! I know that when I started my wash the first time that it took a minute for the water to enter machine even though I could hear water coming in. I almost was afraid something wasn't connected. It was fine though!! It must tumble the clothes in the drum before water actually comes in.

  Answered 5 years ago by MerkieVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan these be installed in a closet?

Asked 5 years ago by Vivi.

• A:Answer Hi there Vivi! You can install this washer in an enclosed space. Beginning on page 18 of the user manual (https://bit.ly/2Hb6BqW) you'll find all the required spacing needed for installation. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (2)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes the dryer's plug-in have 3 prongs or 4 prongs?

Asked 5 years ago by RG.

• A:Answer Thanks for asking, RG! The dryer's power cord is sold separately, so you can get whichever fits your home. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the vent kit for hook up require an outdoor vent or can this be installed in any space? Thanks

Asked 5 years ago by Noemie.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Has to be vented but has option for side vent or rear vent.

  Answered 5 years ago by Colleen

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this washer have a 10y drum warranty? in addition to the 10y motor warranty. Also, can the door be installed on the other side if needed?

Asked 5 years ago by Mitchell.

• A:Answer Hi there, I can answer this for you. This is the warranty that is provided with our Samsung Washer is below: One Year Parts and Labor Three Year Stainless Steel Tub (Part Only) 10-Year Direct Drive Motor Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question