A:AnswerI'm happy to help with this, Zara! For this model, to turn child lock on/off, press and hold the "Temp" and "Water Level" buttons at the same time for about 3 seconds. You should see the child lock icon light up when it is enabled and turn off when it is disabled. For more details about this and other features, here is a link (https://bit.ly/3tc6zkE) to the full user manual for this model. Information about the child lock feature is on page 34. ^Jecca
A:AnswerHi MRCA! The drum of the washer is designed to move and spin during the wash cycle. However, if your washer is shaking or moving during a cycle, I recommend following the steps in this link: https://bit.ly/3aKTf0r. ^Jecca
A:AnswerThe tub is 17" deep and then there is a 5" rubber lip on the top of the tub. It feels like I am reaching down a lot farther than with previous washers to pick up items from the bottom of the tub
A:AnswerThe quick wash is 30 minutes long. Not super fast (I've seen one as quick as 18 minutes) but its better than 45-50 minutes for your typical normal wash cycle.
A:AnswerThe Active Waterjet feature stops operating automatically when the washer detects the maximum water level. To drain the water added by the Active Waterjet feature, turn the power off to the washing machine. The water will drain automatically for few minutes, and then you can turn the power on again when the water is completely drain. We thank you for choosing Samsung! ^Lena
A:AnswerThis is not an agitator, this is a High Efficiency impeller - more gentle on your clothes. It does have a faucet built into the tub for pre-soak and adding water. It also has a cycle for "Extra High Water Level: Ensure that all of your items are thoroughly soaked by selecting Extra High Water Level before starting your laundry"
A:AnswerI'm happy to help with this, Sally! First, I am providing this link (https://bit.ly/3t2EWLJ) to the full user manual for this model. Pages 18 and 19 have very useful diagrams with all the necessary dimensions for the installation location. ^Jecca
A:AnswerThis washer has no limiting factor like that. I've noticed with large loads and the appropriate setting selected that the clothes are fully submerged. The only auto level function is for the smallest fill selection.
A:AnswerThanks for asking, bonnie! This link (https://bit.ly/3bgmDfS) is to the user manual for this model. Page 39 can tell you everything you need to know about how and when to use the Active WaterJet feature. ^Jecca
A:AnswerHi there,
I can help with your question regarding the hoses for the washer. We do not supply the hoses with the unit. You will need to purchase rubber hoses for the unit from your retailer. Thank you for choosing Samsung. ^Brad