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Sorry, there was a problem. Please try again later.Sounds to me like you have DSL from Century link or bottom dollar entry level internet. 4k tvs require 50mps as do most 1080p tvs to stream movies. If you Google check my intermet speed and run the link to test it and its above 30mps you may have a corrupted flash driver that needs updated or deleted and reinstalled. FYI this isnt Best Buy techbsupport but QA for Samsung 4k TV. go to best buy home page find "contact us" Good luck
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