Questions & Answers

Q: QuestionCan you add extra water to any of the cycles?

Asked 11 months ago by Water.

• A:Answer Yes you can add another rinse cycle

  Answered 10 months ago by user561625

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Q: QuestionCan the washer sit on the dryer, or does the dryer need to be on top?

Asked 11 months ago by ehlanda.

• A:Answer The washer needs to be on the bottom.

  Answered 11 months ago by NorAVerified Purchase

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Q: QuestionHow tall are the washer and dryer once they are placed on the pedestal. I need total height for both with pedestal.

Asked 1 year ago by Martin.

• A:Answer Hi Martin, The total height of the washer with the pedestal is 53.7 inches. Should you need support regarding the dryer, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149192097), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs it stackable with older samsung dryer?

Asked 1 year ago by Erika.

• A:Answer No, Erika, the unit is one of the newer models and is not designed to be stacked with the older models. Please refer to page 1 of the spec sheet to view the matching stackable dryer for this unit. Spec sheet https://image-us.samsung.com/SamsungUS/home/05312023/pdf/2022_WF50BG8300_V8.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148928253) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this washer have an option for more than one rinse cycle?

Asked 1 year ago by Knicksfan.

• A:Answer Hello there, I'm glad you asked. Let's get the information you need. Yes, you can adjust the rinse count for this washer. For more details, please check the link in your user manual. Turn to page 33 under "04 Rinse". Manual https://downloadcenter.samsung.com/content/UM/202407/20240725163316712/DC68-04355B-04_IB_WF8300B-MD_EN.pdf Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: QuestionI need to know how much space is required between wall and back of both this washer and matching dryer. Is there a minimum amount of space? I would need to run the dryer vent tubing behind washer and not sure the diameter of that tube.

Asked 1 year ago by cartmom.

• A:Answer Hi there, Yes, the washer needs at least 4 5/8 inches from the back wall when stacked. Please see the illustrated measurements on pages 2 and 3 of the spec sheet. Spec sheet https://image-us.samsung.com/SamsungUS/home/05312023/pdf/2022_WF50BG8300_V8.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148777130) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this washer have a Drain port 4.4 or more cubic feet ?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Yes, the unit has a drain port. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148733074) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: Questionis this machine stackable?

Asked 1 year ago by chas.

• A:Answer Yes this is stackable

  Answered 1 year ago by FlorenceSVerified Purchase

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Q: QuestionAre the old washer and dryer taken away by the delivery team when the new washer and dryer are delivered?

Asked 1 year ago by Oldguy47.

• A:Answer You have to request and pay for the haul off service, but Best Buy does offer it.

  Answered 1 year ago by AJacksVerified Purchase

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Q: QuestionIt say it doesn’t come with the power cord? How much is the power cord and where do you purchase it

Asked 1 year ago by TaranaH.

• A:Answer Dear valued BestBuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the price of the power cord and where to get it. Have a great day. -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I get complete electrical specs? I have to have plug in ran for this set of w&D

Asked 1 year ago by Cindy.

• A:Answer Hi Cindy, You can check the link below and see page 19 (Electrical supply and grounding) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202407/20240725163316712/DC68-04355B-04_IB_WF8300B-MD_EN.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes mold/mildew grow in the top of little detergent drawer?

Asked 1 year ago by Mildew.

• A:Answer Hi there, Yes, when moisture or other residue (such as leftover detergent or other additives) is trapped in a dark place, it may promote the growth of mold and mildew and may cause unpleasant odors. Kindly click the link below and learn more by checking the hyperlink. Washing machine has a mildew smell or visible mold: https://www.samsung.com/us/support/troubleshooting/TSG01110749/ Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionHi there! For the trim color, how would you best describe it? Is it more of a Rose Gold? Or a Copper? Thank You!

Asked 1 year ago by MommaG.

• A:Answer Hi Momma G, We are glad to confirm the trim color on this Samsung washing machine model. The trim features a sophisticated rose gold finish, adding a touch of elegance and warmth to the overall design. Its subtle, yet distinct, metallic sheen offers a refined contrast to surrounding elements, elevating the aesthetic with a modern, luxe feel. The rose gold tone catches the light beautifully, creating a soft glow that enhances the visual appeal and makes a bold, yet tasteful statement. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the height from the floor to the lid when closed...not including the height of the control panel. ? I am short and need to know if the height will be an issue reaching to the bottom of the drum to retrieve clothes.

Asked 1 year ago by Audat.

This question was asked about the related product: Samsung - 4.7 Cu. Ft. High-Efficiency Smart Top Load Washer with Active WaterJet - Black

• A:Answer it will certainly be an issue. it is very deep

  Answered 9 months ago by SandySVerified Purchase

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Q: QuestionWhat color is the trim? Copper or more gold?

Asked 1 year ago by LadyL.

• A:Answer Hi LadyL, Thank you for your question regarding the Samsung model WF50BG8300AEUS. The trim on this model features copper trimmings, offering a sophisticated and modern touch. you can also view the trim color by viewing the images on the left side of the product page. Product page https://www.samsung.com/us/home-appliances/washers/front-load/5-0-cu-ft-extra-large-capacity-smart-front-load-washer-with-super-speed-wash-and-steam-in-ivory-wf50bg8300aeus/ Best regards, Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the water factor number for water use efficiency. I need to buy one with at least a 4.3

Asked 1 year ago by Tal.

• A:Answer Hi Tal, The water factor for this washer is 2.9. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes it come with a standard Samsung insurance? If so what is it?

Asked 1 year ago by Tam.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our Best Buy Customer Service department at P(888) 237-8289. We are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about a standard Samsung insurance Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionWhy is my machine shaking during the spin cylcle?

Asked 1 year ago by Anonymous.

• A:Answer It could be a heavy load such as jeans etc, it will be off balance just a little but should work its way back to normal. Mine did it with my towels but it didnt do it to long, I just try and jup an even amount of towels in the washer.

  Answered 1 year ago by user725623Verified Purchase

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Q: Questioncan i use the tide pods with this? if u can just put it inside rather than in the drawer correct ?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Yes, this washer model uses various detergent types, such as liquid, powdered, tablet, and capsule, including detergent pods (Tide). It is ideal to toss it directly to the drum rather than to put it in the detergent drawer. Have a great day. -John

  Answered 1 year ago by Samsung

  
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