Questions & Answers

Q: QuestionWill mor agitate..what should I check

Asked 3 years ago by John.

Q: QuestionIs there a "soak" cycle in this machine?

Asked 3 years ago by TuzieQ.

• A:Answer I don't think so!

  Answered 3 years ago by DedeVerified Purchase

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Q: QuestionGet replacement detergent drawer dispenser?

Asked 3 years ago by Andrew.

• A:Answer Hi Andrew. Thank you for reaching out regarding your Samsung - 5.0 Cu. Ft. High-Efficiency Top-Load Washer with Active WaterJet on how to get a replacement detergent drawer. Regarding your concern, it would be best to contact our Samsung Parts team, and you can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. I suggest you check this link for further assistance. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144623028 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this be used like a portable washer. Hooked up to the sink.

Asked 3 years ago by Shannon.

• A:Answer The onl way to use it in the sink is to get an adapter that will support both lines n it must be able to attach to the sink.

  Answered 3 years ago by DeDiVerified Purchase

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Q: QuestionWhat is the warranty on this washer?

Asked 3 years ago by G.

• A:Answer I believe I was told a year. Just bought mine. Remember that year is for certain parts. You can always call the 800 number and get more verification.

  Answered 3 years ago by NanaKnowsBestVerified Purchase

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Q: QuestionDeciding between this washer and a 5.2 cu ft model- https://www.bestbuy.com/site/samsung-5-0-cu-ft-high-efficiency-top-load-washer-with-active-waterjet-white/6322982.p?skuId=6322982 All else being same, which one of them has a shorter wash cycle time?

Asked 3 years ago by suri.

• A:Answer I just bought the Samsung 5.0 love it and the quick wash is wonderful. It gets gets your clothes done in about 28-30 minutes. Hope this helps.

  Answered 3 years ago by NanaKnowsBestVerified Purchase

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Q: QuestionDoes the lid lock during wash cycle?

Asked 3 years ago by Co.

• A:Answer Yes it does. If you need to add something after the cycle starts, you have to turn it off, but then it will remember where you were when you re-start.

  Answered 3 years ago by Anonymous

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Q: QuestionHow tall is this washer to just the top of the washer, not including the control panel (height from floor to front of washer). I'm hoping it is the same height as my old dryer.

Asked 3 years ago by Pattio.

• A:Answer It’s slightly taller by a few inches of my average dryer

  Answered 3 years ago by Roserod64Verified Purchase

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Q: QuestionIs anyone having problems with lint sticking to the cloths. It does not have an agitator or lint trap but I’m not happy running my cloths. This is the 3rd washer because the other two that were less expensive dances all over the basement floor.

Asked 3 years ago by Lily.

• A:Answer No problem with lint at all. I just bought mine and love it. What are you washing that has lint going all over the clothes? I think the problem could be what is being washed and the other stuff you put in the load. Maybe run the washer through a clean cycle and see if that helps.

  Answered 3 years ago by NanaKnowsBestVerified Purchase

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Q: QuestionIs this an agitator washer?

Asked 3 years ago by Mike.

• A:Answer No which is absolutely wonderful it will hold a nice fluffy king size comforter and do well with it

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhy can’t I get the hot water to run thru but the cold water does? Like we haven’t been able to run a rinse cycle yet bc we just found out they were both off then we turned on both and the hots not coming thru still.

Asked 3 years ago by Moni.

• A:Answer Sounds to me like you need to check with a plumber on the hot water source. It’s not the machines fault. Apparently your hot water supply is not truly hot water.

  Answered 3 years ago by NanaKnowsBestVerified Purchase

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Q: QuestionHow do I print my extended 5 yr geek squad warranty?

Asked 3 years ago by Renee.

• A:Answer Dear Valued Best Buy Client, We appreciate your inquiry about printing your 5-year extended Geek Squad warranty. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you! -Angelica

  Answered 3 years ago by Samsung

  
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Q: Questionwhat is the width, height and depth of this machine?

Asked 3 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out. I understand you want to know the dimensions of the washer. We are here to help. As per checking, the width of the washer is 27.5 in. (699 mm), the height is 44.6 in. (1132 mm) and the depth is 29.4 in. (747 mm). You may also check this link https://downloadcenter.samsung.com/content/UM/202108/20210813081226318/WA54R7200A_DC68-04037J-00_EN_CFR_MES_R_140920.pdf for the user's manual and go to page 17 to look for the dimensions of the product. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144227792. -Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionCan the temperature of active wash water be controlled

Asked 3 years ago by Anonymous.

• A:Answer No, I tried switching hoses on opposite sides. No sucess

  Answered 3 years ago by Roserod64Verified Purchase

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Q: QuestionHow to operate the Auto Dispense System? The instruction manual says "hold down a button for 3 seconds." I have tried holding every spot I see for minutes & Nothing! Where do you start? On the top display panel or the detergent dispenser drawer? Broken?

Asked 3 years ago by dallasgrammaNeedsHelp.

• A:Answer If not working ok to put detergent on top of clothes. If your talking about fabric softener there is a selection below deep fill

  Answered 3 years ago by Roserod64Verified Purchase

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Q: Questionhow long is the manufacturer warranty

Asked 3 years ago by donna.

• A:Answer A year but Best Buy offers. 3 to 5 years I heard the dryer last less than washer

  Answered 3 years ago by Roserod64Verified Purchase

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Q: QuestionI am having trouble washing towels and spinning. Everytime it gets ready to spin it gets off balance. I have to redistribute the towels and sometimes its still off balance. It seems like the tub has to much play in moving around. Help.

Asked 3 years ago by Cindy.

• A:Answer Unbalanced load is a huge issue with this washer. Ask me how I know. The washer doesn't just pause when "ub" happens. It tries to rebalance the load by REFILLING the tub, spinning again. Repeat. Repeat. Repeat. If you're not around to check, it's a huge water and power waste. Strong regrets buying this washer, as there's a bedwetter in my household who likes wrapping themself in their comforter. But that's something that doesn't even appear in the manual. I'm here looking for answers...

  Answered 3 years ago by BuyerRemorseVerified Purchase

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Q: QuestionWhat color s the control panel at the top of the machines?

Asked 3 years ago by Cherri.

• A:Answer On the white one it’s a light gray

  Answered 3 years ago by Roserod64Verified Purchase

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Q: Questiondoes this machine come with hoes to hook up to sink

Asked 3 years ago by Anonymous.

• A:Answer No it doesn't

  Answered 3 years ago by AnonymousVerified Purchase

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