A:Answer Hi Kris! That definitely does not sound like normal operation for the washer. It is likely caused by some type of internal leak. But not to worry, I have this link (https://bit.ly/3s4qlQ9) that can help you sort out any leaks you're experiencing. Also, since Samsung now provides all of our user manuals online for download, I can provide this direct link (https://bit.ly/2U5fDfE) to the manual for this model. ^Jecca