A:AnswerI'd like to help with this, kak416! Check out this link (https://bit.ly/2qMReNh) for what steps to take when the washer is not spinning. ^Jecca
A:AnswerI’m not sure what kind of HE washer you have, but on my Samsung HE washer, I have a self cleaning option. From what I understand, running the self cleaning option will help to get rid of odors and keep the inside of the machine clean when used regularly. Samsung recommends running ours every 20 loads. Not sure if this will fix your problem, but I hope this helps.
A:AnswerHi red! The pump filter is actually pretty easy to access. Check out this link (https://bit.ly/2VxxAD1) for steps on how to clean the pump filter, as well as other parts of the washer. ^Jecca
A:AnswerYou can choose your rinse temperature. It is a digital setting that allows you to choose your cycle, rinse temperature, # of rinse's & load size.
A:AnswerHello TMH,
Thank you for reaching out and letting us know your inquiry if this Samsung washer has a sanitizer feature and how hot does the water get on the highest setting. We understand that this information may be essential for you to know. We're here to help.
As per checking, this Samsung washer does not have a sanitizer feature. Below are the cycles available on this washer.
Activewear
Darks
Delicates
Heavy Duty
Normal
Permanent Press
Quick Wash
Rinse + Spin
Self Clean
Whites
The temperature range for Hot is 105° - 125 °F / 41° - 52 °C.
You may refer to pages 36-37 of the user manual for the cycle overview of this Samsung washer.
https://downloadcenter.samsung.com/content/UM/202005/20200506142921413/WA50R5400A_DC68-04037A-03_EN_MES.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144359483
-Angelica
