Questions & Answers

Q: QuestionHow big is the washer machine

Asked 6 years ago by Wash.

• A:Answer Hey Wash! This link (https://bit.ly/2LoConp) has all the dimensions down in the product info section. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWash and dry right so 2 for that price. Can I apply for credit card

Asked 6 years ago by Isa.

Q: QuestionI have had this washer for about 6 weeks and it worked fine but now seems to get stuck before the spin cycle...like it’s processing but the spin cycle won’t start. Any troubleshooting advice?

Asked 6 years ago by kak416.

• A:Answer I'd like to help with this, kak416! Check out this link (https://bit.ly/2qMReNh) for what steps to take when the washer is not spinning. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionIs this washer high efficiency

Asked 6 years ago by Joan.

• A:Answer Thanks for asking, Joan! Yes, this model is a high efficiency model. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionHow many Amps does this washer consume?

Asked 6 years ago by Anonymous.

Q: QuestionDoes this washing machine fit in a standard smitty pan? Or does it require a larger size?

Asked 6 years ago by Susana.

• A:Answer standard pan

  Answered 6 years ago by Khil

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Q: QuestionHow do I get the water level on the washer to increase? When I hit the deep fill bottom nothing happens. There is not enough water in larger loads.

Asked 6 years ago by Anonymous.

• A:Answer You have to put the washer on heavy duty of bedding to get deep fill to function.

  Answered 6 years ago by SoylentGreenisPeople

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Q: QuestionMy top loading HE WASHER has an negative ordor that is now making my clean clothes smell dirty and unclesn I'm using He recommended products so what is the problem?

Asked 6 years ago by Chuckie.

• A:Answer I’m not sure what kind of HE washer you have, but on my Samsung HE washer, I have a self cleaning option. From what I understand, running the self cleaning option will help to get rid of odors and keep the inside of the machine clean when used regularly. Samsung recommends running ours every 20 loads. Not sure if this will fix your problem, but I hope this helps.

  Answered 6 years ago by FuzzyWuzzy

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Q: QuestionWould someone be able to deliver and install the washer and remove old washing machine?

Asked 6 years ago by installation.

• A:Answer I think that best buy charges $20 for the haul away option.

  Answered 6 years ago by charlene1965

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Q: Questionis the filter trap on the pump accessible by the customer or do we have to call for service when the filter is congested

Asked 6 years ago by red.

• A:Answer Hi red! The pump filter is actually pretty easy to access. Check out this link (https://bit.ly/2VxxAD1) for steps on how to clean the pump filter, as well as other parts of the washer. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionAny bad smell like mold from this washing machine?

Asked 6 years ago by itsmoi.

• A:Answer No Not ones

  Answered 6 years ago by Ariel

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Q: QuestionDoes this machine come with Inlet Valve Filter Screens?

Asked 6 years ago by epattyb.

• A:Answer Yes it does.

  Answered 6 years ago by EdTXVerified Purchase

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Q: QuestionWhat is the rinse temperature?

Asked 6 years ago by JB.

• A:Answer You can choose your rinse temperature. It is a digital setting that allows you to choose your cycle, rinse temperature, # of rinse's & load size.

  Answered 6 years ago by Cyclopse40Verified Purchase

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Q: QuestionWhere is this washer made?

Asked 4 years ago by Anonymous.

• A:Answer Korea. Same place as your Android if that's your smart phone of choice.

  Answered 4 years ago by SallyVerified Purchase

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Q: QuestionHow many times can this machine wash per week?

Asked 4 years ago by Bash.

• A:Answer You can check the manual on line for exact numbers but I think it's recommended no more than 10 loads a day.

  Answered 4 years ago by SallyVerified Purchase

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Q: QuestionDoes this washer have a sanitizer feature? How hot does the water get on the hottest setting?

Asked 5 years ago by TMH.

• A:Answer Hello TMH, Thank you for reaching out and letting us know your inquiry if this Samsung washer has a sanitizer feature and how hot does the water get on the highest setting. We understand that this information may be essential for you to know. We're here to help. As per checking, this Samsung washer does not have a sanitizer feature. Below are the cycles available on this washer. Activewear Darks Delicates Heavy Duty Normal Permanent Press Quick Wash Rinse + Spin Self Clean Whites The temperature range for Hot is 105° - 125 °F / 41° - 52 °C. You may refer to pages 36-37 of the user manual for the cycle overview of this Samsung washer. https://downloadcenter.samsung.com/content/UM/202005/20200506142921413/WA50R5400A_DC68-04037A-03_EN_MES.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144359483 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionI couldn't find in specifications the height of the washer with the lid up. I have cabinets above the space for washer & dryer and want to make sure I can fully open the lid.

Asked 5 years ago by Kelli.

• A:Answer The height of the washer with the lid up isapproximately 63 inches.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes anyone experience white marks on black clothes after washing with this washer? I use All free and clear detergent and always have. I separate colors and whites in the wash. Never had this issue until i started using this washer. Thanks

Asked 5 years ago by Anonymous.

• A:Answer Yes the washer does leave white marks on black and dark blue clothes.

  Answered 5 years ago by BeanieVerified Purchase

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Q: QuestionI just received this washer yesterday. During the wash cycle, I noticed a rubbing sound as the drum moves. I am wondering if this normal for this washer. Has anyone experienced this? Is this normal?

Asked 6 years ago by Emjay.

• A:Answer I have and I am returning it

  Answered 5 years ago by MrDML

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