Questions & Answers

Q: QuestionDoes this have a storage drawer at the bottom?

Asked 6 years ago by PR50.

• A:Answer Yes. The bottom is a storage drawer.

  Answered 6 years ago by shirttaleVerified Purchase

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Q: QuestionWhat does C-21 mean. Nothing will turn on

Asked 6 years ago by Dee.

• A:Answer Hey Dee! This link (https://bit.ly/2PksoOx) has information on what to do when the range has an error code. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionDoes this range have steam clean or self cleaning of any type.

Asked 6 years ago by pinky.

• A:Answer Great question pinky! Yes, this model actually has a steam clean and a self clean function! ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionDo the knobs light up blue ?

Asked 6 years ago by Ap.

• A:Answer The knobs themselves don't have lights. Indicator lights for the hot surface are red. The clock and the rest of the panel has blue lights.

  Answered 6 years ago by TishVerified Purchase

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Q: QuestionIf you’re using the entire oven do you need to set the temperature in both top and bottom ovens

Asked 7 years ago by Oventemperature.

• A:Answer If you've removed the partition, you can set the temperature from either the top or the bottom control panel and the entire oven will heat. For more details, you can check page 27 of the User Manual for the control panel diagram. ^Jecca

  Answered 7 years ago by Samsung

  
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Q: QuestionDoes this model have an air fry setting?

Asked 2 years ago by AirFry.

Q: QuestionHow can I fix my touch control panel? Start pad doesn’t work. When I touch zero it puts in an 8.

Asked 3 years ago by Pamt.

• A:Answer Hi Pamt, We are disheartened that the control panel of your range isn't working as intended. I have shared a Samsung link below that can help with your concerns with the control panel of the range. The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144914134 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs it possible to use just one part of the oven; for example, just a smaller part of the oven and the rest of the oven doesn't get involved?

Asked 3 years ago by Dirk.

• A:Answer Hi Dirk, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 5.9 cu. ft. Flex Duo™ Freestanding Electric Range - Stainless steel Yes, it is possible to just use the upper or lower part of the oven when the provided partition is placed in the oven cavity. The top and bottom oven are controlled separately when the partition is used. I have shared the user manual link below. Please access the link and turn to pages 20, 27, 30 - 31 for the layout, minimum and maximum temperature setting ranges of the oven, and the control panel of the oven. https://downloadcenter.samsung.com/content/UM/202103/20210308171137067/NE59M6850SS_AA_DG68-00883A_05_EN.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number:1144585439 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this range have an air-fryer feature?

Asked 3 years ago by Chet.

• A:Answer Hi Chris, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 5.9 cu. ft. Flex Duo™ Freestanding Electric Range - Stainless steel. No, this range is not equipped with an air fryer function. I have shared the user manual link below. Please access the link for your reference regarding the range. https://downloadcenter.samsung.com/content/UM/202103/20210308171137067/NE59M6850SS_AA_DG68-00883A_05_EN.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144505314 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionNumbers on my Samsung range do not read right Model # NE59J7630SG Do you repair Samsung

Asked 4 years ago by Anonymous.

• A:Answer Hello there! Thanks for asking about this. We would like to speak with you directly to determine how we can best help with your situation. Please reference ticket number 1143893908, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThe depth 25 31/32 is it with the handle or without?

Asked 4 years ago by Alla.

• A:Answer Thanks so much for asking, Alla! The full dimensions of this model (29 7/8" W x 47 3/32" H x 25 31/32" D) include all attached parts, such as the handle. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionis this oven has air fry function?

Asked 4 years ago by Anonymous.

• A:Answer We appreciate you asking! This model does not have an air fry feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you turn off the convection?

Asked 4 years ago by Disciple.

• A:Answer Hello cwal, this range offers the convection bake and roast in addition to the regular bake. You can view the product features on our website Samsung.com under product specifications. We thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a place to store the divider rack? There seems to be many complaints about the cooktop becoming discoloured-advise? And can you replace the cooktop?

Asked 4 years ago by Tess.

• A:Answer Thanks for asking, Tess! This model does have a storage drawer at the bottom. I also have this link (https://bit.ly/3laU4FP) to some tips on the best way to clean and care for your cooktop and keep it looking it's best. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow many watts does these range use?

Asked 4 years ago by Lucy.

• A:Answer Hi Lucy, Glad you asked about the wattage of the Samsung range. Here's the wattage: Right Front: 9"/12" Dual Element- 3000W Left Front: 6"/9" Dual Element-3000W Right Rear: 6" Element-1200W Left Rear: 6" Element-1200W Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do you remove the bottom drawer?

Asked 4 years ago by Spikey.

• A:Answer Hello Spikey! Below are the instructions on removing the storage drawer: 1. Pull the drawer out until it stops. 2. Tilt the front of the drawer and pull out it until it stops. 3. Lift and pull the drawer out ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionMy display isn't working and we checked the circuit breaker and fuses like the manual said, but that's not problem. The range itself still works though I'm not sure what the problem is. Oven lights do not come on, and tried the opening and closing doors.

Asked 4 years ago by Danny.

• A:Answer Hi Danny! We're sorry to hear you're having these issues, but we're more than happy to help. We'd like to speak with you directly to determine the best options at this time. Please reference ticket number 1143483117, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan the stove top be replaced. Mine is dull & has some scratch marks on it. Other than that, I love it.

Asked 5 years ago by Pbpam.

• A:Answer Thanks so much for asking, Pbpam! Samsung does recommend using a licensed professional to replace the cooktop to avoid possible damage or injury. If you'd like, you can use this link (https://bit.ly/3vAKjmj) to locate an authorized service center in your area. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan you control the cook top by Wifi as well as the Oven, if I left home and forgot to turn off the cook top, will I be able to turn it off via wifi?

Asked 5 years ago by Kz.

• A:Answer Great question, Kz! To help with this, I'm providing this link (https://bit.ly/3tysNhL) to the user manual for this model. Page 39 has detailed information about how and when you can use the Smart Control feature. ^Jecca

  Answered 5 years ago by Samsung

  
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