Questions & Answers

Q: QuestionDo the 2 oven racks go all the way to the back of the oven? If not, how much empty space is left behind them? I bought the convection oven version of this range and to allow clearance for the convection fan, the racks have 2 inches of empty space behind.

Asked 5 years ago by ASB.

• A:Answer Yes there is a gap on this version as well.

  Answered 5 years ago by tbuchananVerified Purchase

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Q: QuestionIs it safe to use the self cleaning option on my oven if there is a piece of tinfoil stuck on the oven floor?

Asked 5 years ago by Kaycey.

• A:Answer I haven't had to use my self cleaning option yet.

  Answered 4 years ago by Mayne

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Q: QuestionWhat is the height from the ground to the bottom of the handle

Asked 5 years ago by Nic.

Q: Question2 questions does this range have a broiler do i need special cookware for cooking on top of range?

Asked 5 years ago by Tara.

• A:Answer Hi Tara Thank you for reaching out regarding your Samsung - 5.9 cu. ft. Freestanding Electric Range with Self-Cleaning if this has a broiler and if you need to have special cookware. Regarding your concern this has a broiler function, and for the cookware, flat bottom cookware is advisable. Also, please refer to these details. What your cookware is made of determines how evenly and quickly heat is transferred from the surface element to the pan bottom. • ALUMINUM - Excellent heat conductor. Some types of food will cause the aluminum to darken. (Anodized aluminum cookware resists staining & pitting.). If aluminum pans are slid across the ceramic cooktop, they may leave metal marks that resemble scratches. Remove these marks as soon as the cooktop cools down. • COPPER - Excellent heat conductor but discolors easily. May leave metal marks on ceramic glass. • STAINLESS STEEL - Slow heat conductor with uneven cooking results. Is durable, easy to clean and resists staining. • CAST IRON - A poor conductor; retains heat very well. Cooks evenly once cooking temperature is reached. Not recommended for use on ceramic cooktops. • ENAMELWARE - Heating characteristics will vary depending on the base material. Porcelain enamel coating must be smooth to avoid scratching ceramic cooktops. • GLASS - Slow heat conductor. Not recommended for ceramic cooktop surfaces because it may scratch the cooktop surface. I suggest you check this link to your user manual for further assistance. Please go to pages 24 to 25 for the cookware and pages 30 t0 31 for the broiling function. https://downloadcenter.samsung.com/content/UM/202002/20200210164110180/NE59M4310_AA_DG68-00881A-03_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144359090 Thank you for being a valued customer of Samsung. Have a great day ^Camille

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  Answered 3 years ago by Samsung

  
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Q: QuestionHow much weight will the large heating element withstand?

Asked 5 years ago by Bigbhc.

• A:Answer We put a 8 qt pot filled with potato to boil.. it did fine. Hope that help..

  Answered 5 years ago by KaranVoraVerified Purchase

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Q: QuestionWhat are the measurements of the drawer? Inside of drawer: how wide, deep and height? How tall of a pot will fit inside?

Asked 5 years ago by DJ.

Q: QuestionIs this one convection or conventional oven? Or both?

Asked 5 years ago by MissShopping.

• A:Answer Conventional

  Answered 4 years ago by Mayne

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Q: QuestionI have a range area that is 29 inches by 3/4. Would this still fit a range that is 29 15/16. I am confused what size range I need to fit my area.

Asked 5 years ago by Cara.

• A:Answer Samsung makes a variety of different ranges with different features. I am including a link to our website Samsung.com for you to view our ranges to ensure you get the best one for your home (https://bit.ly/2HCnmLC). We thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionI have a gas range, But now I'd like to change a new electric range. If I buy this electric range, could you finish existed gas line?

Asked 5 years ago by Lina.

Q: QuestionI need a 5 burner easy to clean fingerprint proof oven stainless steel.

Asked 5 years ago by Troy.

• A:Answer Hi Troy. Thank you for reaching out regarding your Samsung - 5.9 cu. ft. Freestanding Electric Range with Self-Cleaning and showing interest in our product. I understand you need to have a 5 burner, easy clean and fingerprint resistant. Regarding your concern, we have black stainless steel, which is finger resistant finish. We also have a self-clean feature to assist you in cleaning the oven if there is any leftover grease or residue. I suggest you check this link to where you can purchase this 5 burner gas range. https://www.samsung.com/us/home-appliances/ranges/electric/5-9-cu-ft-freestanding-electric-range-in-black-stainless-steel-ne59t4311sg-aa/#support Also, I have included this link of your user manual to explain the Self Clean feature further. Please go to page 34. https://downloadcenter.samsung.com/content/UM/202002/20200210164110180/NE59M4310_AA_DG68-00881A-03_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144355715 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWill this fit appropriately in a 30 inch opening?

Asked 5 years ago by Anonymous.

• A:Answer Yes. The range is like 29 7/8th in wide so it is a tight fit.

  Answered 5 years ago by Mauka2000

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Q: QuestionWhat are the dimensions of this unit

Asked 5 years ago by Mikey.

• A:Answer The information provided by the retailer is correct. Thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes it have a drawer on tge bottom for storage?

Asked 5 years ago by Theultimate.

• A:Answer Yes, the range offers the storage drawer feature. ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionWarranty of this item

Asked 5 years ago by Gus.

• A:Answer This range comes with the standard one (1) year manufactures warranty on parts and labor. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat brand/type of cookware is recommended for this type of stove top?

Asked 4 years ago by dddlovesbestbuy.

• A:Answer I'm so glad you asked! While we don't have a specific brand of cookware that we recommend, the type of cookware used is very important. But I've got just what you need! This link (https://bit.ly/37ldv6B) has in depth details about how and when to use different types of cookware. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThe oven doesn't maintain proper heat?.

Asked 4 years ago by Baker.

• A:Answer I can help with this, Baker! This link (https://bit.ly/2OFBHLd) can walk you through what to check if the oven is not heating properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHas anyone experienced a major drop in temperature with this stove? Ours is ~ 2 months old and when set over 400, after ~30min, we notice the food is cooking slow so we reset and the real temp is ~315. Odd.

Asked 5 years ago by Rob.

• A:Answer I'd like to help with this, Rob! This link (https://bit.ly/350uY2x) has what steps to take if the oven temperature is not correct. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionI preserve vegetables at home. Can the cooktop handle the weight of the canner filled with quart jars? Also, do you need special cookware for this unit? Do the pots and pans scratch the surface??

Asked 5 years ago by sc.

• A:Answer Hi there, I can help with that. I have some information that will inform how you can can on an electric cooktop. See link below: https://www.samsung.com/us/support/answer/ANS00085246/ Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionAre you able to use a canner on the stove top?

Asked 5 years ago by Peachie.

• A:Answer Hi there, I understand you are interested in canning on our Samsung Electric Range. I have all the information regarding canning below: https://www.samsung.com/us/support/answer/ANS00085246/ Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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