A:Answer Hi HondaPete44, I’m sorry to see that you are having difficulties syncing your volume control with the Xfinity Gateway wireless box and remote. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at:
― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you. ^Val