A:AnswerHi Cisco2kid,
To turn off Voice Guide, go to: Home > left directional key > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide = OFF
~Samsung Advisor
A:AnswerThe remote comes with the TV. The volume button takes some getting used to since it is a rocker arm. You don't press the button down but press the volume button at a oblique angle to get the volume to change.