Questions & Answers

Q: Questionwhat is the width between the stands?

Asked 3 years ago by Jones.

• A:Answer Hi Jones - The leg width of the 55" Frame TV is 35.3". ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is Product width with stands?

Asked 3 years ago by Nene.

• A:Answer Nene - The leg width of the 55" Frame TV is 35.3". ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: Questionwhat are the dimensions of this tv? How wide is this tv?

Asked 3 years ago by Anonymous.

• A:Answer The dimensions of the 55" Frame TV without the stand attached are 48.7 x 27.9 x 1 (WxHxD in inches). ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionCan a frame TV be mounted on a traditional TV mount and can traditional HDMI / Ethernet connections be used? I have a standard set of plugs that have been routed through my wall and no easy access to run another cord.

Asked 3 years ago by JimDJR.

• A:Answer Yes, any normal tv mount will work. Yes, your hdmi and ethernet cables will work, but they will be connected through the One Connect box not through the tv. You will need room for the box behind your tv, if you’re planning on hiding all the cables.

  Answered 3 years ago by PortlandVerified Purchase

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Q: QuestionThis model has in the box the wall one connect cable? If not, where can I buy it? Thanks

Asked 3 years ago by PGMP.

• A:Answer Yes it has and also the mounting kit

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI need to mount this TV on the wall, in an application where to watch it will need to come out from the wall and rotate 90 degrees one way and 45 degrees in the other direction. Does this TV have the VESA pattern to attach it to the articulating mount?

Asked 3 years ago by Chele.

• A:Answer I would not buy a frame for this as it’s not build for a rotating mount. get a regular TV.

  Answered 2 years ago by JserboVerified Purchase

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Q: QuestionWhat is the response time on this TV?

Asked 3 years ago by Oliver.

• A:Answer Not sure what you are asking but the TV has been great, it works seamlessly, the pictures you leave on the frame are bright and look really great. Switching between channels is quick. Glad I bought it. Also I like the fact that is lays so nicely on the wall. The geek squad installed it and we’re great guys.

  Answered 3 years ago by my3sonsddVerified Purchase

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Q: QuestionHow much RAM does this TV have. my old TV does not have enough memory for all the apps I use

Asked 3 years ago by BAR.

Q: QuestionFollow-up question: Can you please explain why "Samsung TVs should not be installed on any ceiling type and should only be mounted on a solid wall perpendicular to the floor" If using a ceiling mount bracket? Does The Frame not have Vesa size 200 x 200?

Asked 3 years ago by Maple.

• A:Answer Not sure why you would want to mount on the ceiling but if you put it on a sturdy beam should be good.

  Answered 3 years ago by Customer1Verified Purchase

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Q: QuestionSaw similar question re: mounting 55" "The Frame" on fieldstone fireplace. I can't mount flush on the stones so am looking at mounting with ceiling bracket-know this isn't "optimal". Ceiling mount is VESA Bracket w/200 x 200, etc; will this work?

Asked 3 years ago by mapes.

• A:Answer Hi Maple - Samsung TVs should not be installed on any ceiling type and should only be mounted on a solid wall perpendicular to the floor. ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionHello. Is it possible to “hang” the tv as opposed to a wall mount? The wall behind it is made of field stone and is very uneven. However, there is good wood structure above it to secure hooks or some other mounting device. Thank you.

Asked 3 years ago by Joe4304.

• A:Answer Hi Joe4304 - Samsung TVs should only be mounted on a solid wall perpendicular to the floor. Hope this helps! ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionOn my current tv, all day long it rotates over four thousand pictures that I have on a cloud service and streaming with a streaming usb stick. Would this be possible with the Samsung Frame TV?

Asked 3 years ago by Gin55.

• A:Answer Hi Gin55 - Absolutely! You're not limited to the works of art in the Samsung Collection. Show off your artistic flair on The Frame using your own pictures by uploading your own photography, family portraits and other memories with the SmartThings app or via a USB drive. ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionAre there other frames besides the 4 or 5 basic colors? Some of the customer pictures show much nicer / fancier frames. Is that just a separate picture frame they are using? If so what are some thigns I should keep in mind if I try to do that. thanks!

Asked 3 years ago by jason.

• A:Answer Hi jason! In addition to the Customizable Bezel options you've mentioned, you can also find options like these offered at Best Buy: https://www.bestbuy.com/site/frame-my-tv-com-deco-premiere-bezel-for-samsung-the-frame-tv-55-burlwood/6518852.p?skuId=6518852 ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this tv be mounted on a full motion swivel wall mount?

Asked 3 years ago by Jean.

• A:Answer No

  Answered 3 years ago by JaneVerified Purchase

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Q: QuestionHow well does this TV handle Screen burn in? Especially when it has static images "photos" or "art" shown for long period of time?

Asked 3 years ago by DavidWood.

• A:Answer DavidWood - The Frame TV is designed to withstand prolong display of art and photos and are not prone to screen burn out issues as other TVs. Motion sensors are embedded to display photos only when it detects someone in the room, otherwise the TV will move to standby mode. ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionComcast set up my tv and cable and the resolution is not good. He said it was a Samsung issue. Can you help? Thanks

Asked 3 years ago by Les.

• A:Answer Les - So that we can better assist with this, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: Questiondoes this come with a bazel/decorative frame?

Asked 3 years ago by ap.

• A:Answer Hi ap - The Frame TV comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Modern Brown, Modern Teak, and Modern White. ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionAs a Total Tech member I had a 55” frame tv installed by Geek Squad last week, love the tv but it is not mounted flush to the wall, I am including photos all the photo show it flush to wall? Is frame not installed properly? I have attached photos!

Asked 3 years ago by Anonymous.

• A:Answer Hi there - While the Slim Fit Wall Mount is designed to sit flush against the wall, a small gap between the wall and TV may occur if wall is not 100% flat or is constructed off-angle to the floor or if installed incorrectly. ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this tv be rotated and used in portrait mode instead of landscape to display pictures?

Asked 3 years ago by Anonymous.

• A:Answer Hi there! Although The 55" Frame TV (2022) does not feature out-of-the-box Vertical/Portrait Mode support, it can be used in Portrait Mode when attached to the Auto-Rotate Wall Mount. ^Gina

  Answered 3 years ago by Samsung

  
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