Questions & Answers

Q: QuestionI have seen other similar complaints: oven temperature pre-heats to set-point but will not hold temp. Is the goto answer here as simple as disconnecting power for 10 min. then reinitializing??? Or am I missing something here on my new $2,700+ stove?

Asked 4 years ago by JTCasanova.

• A:Answer No problem for us, works great. May need to do a simple calibration

  Answered 4 years ago by Eyesell

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Q: QuestionHow long is the 120v power cord? What is the total 120v Amps printed on manufacturer Label on unit. Or at least what is the 120v total Watts printed on the Label. I've read the online manual and the install manual no information providing this.

Asked 4 years ago by Takk1956.

Q: Questionwhat kind of power cord do we need, 120V or 220V ?

Asked 4 years ago by Bob.

• A:Answer If this is a gas cooktop and a electric oven you will need 220. All gas cooktop and oven is 110. Always best to ckeck the Specs

  Answered 4 years ago by Daniel

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Q: QuestionIs the broiler supposed to come on when you select convection bake on the upper portion when using the divider ..Is that how it heats it up?

Asked 4 years ago by MB.

• A:Answer Yes..... I learned the hard way.

  Answered 4 years ago by WendyVerified Purchase

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Q: QuestionDo both ovens have the air fryer feature.

Asked 4 years ago by Hopper.

• A:Answer Thanks for asking, Hopper! The air fry feature is only available when using the oven in single mode, with the partition removed. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow many amps does this range require? which dual fuel ranges work on 30 apmps?

Asked 4 years ago by Bongur.

• A:Answer Hi Bongur! You can find all the available power ratings in the product info section of this link: https://bit.ly/2Ntg6oQ. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow long is the manufacturer warranty? 1 year?

Asked 4 years ago by Anonymous.

• A:Answer You're absolutely right, this range comes with a 1 year manufacturer's warranty. For more details, you can follow this link (https://bit.ly/3qGmPd2) to the full terms and conditions of the warranty. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionAre the ovens electric and can the gas burners be used in a power cut?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for asking! The oven is also gas. The burners can be lit manually during a power outage. Page 18 of the user manual (https://bit.ly/3jScyYO) has steps on how to do this safely. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCAN BOTH OVENS BE USED AT DIFFERENT TEMPS?? AT THE SAME TIME??

Asked 4 years ago by MOM20.

• A:Answer Each oven can be set to different temperatures.

  Answered 4 years ago by StuffynoseVerified Purchase

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Q: QuestionWhich range hood pairs with this range

Asked 4 years ago by Debby.

• A:Answer I'm glad to help with this, Debby! This link (https://bit.ly/3sPjrhM) has all the related and compatible products for this range, including the matching hood. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat's the rated wattage for this range?

Asked 4 years ago by Mark.

• A:Answer 110

  Answered 4 years ago by Samsung

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Q: QuestionDoes this stove have a proofing feature for proofing dough?

Asked 4 years ago by LoTar.

• A:Answer Not sure. The stove comes with no users manual. We are still figuring what it can and can't do. We finally found the user manual on line and had to order it for $9.00! Have not received it yet!

  Answered 4 years ago by FrustrationVerified Purchase

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Q: QuestionIs the stove top and burners easy to clean? And does it scratch easily?

Asked 4 years ago by Eep.

• A:Answer The burners are a bit heavy as they are cast iron but once removed can be easily cleaned. I literally wipe down my stove with white vinegar and the grease comes off quick. no need for scrubbing. I've had it for over a month and no scratches yet.

  Answered 4 years ago by AnaCVerified Purchase

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Q: QuestionWhat is the BTU value of the hottest burner on the cooktop?

Asked 4 years ago by Alan.

• A:Answer 23000 BTU

  Answered 4 years ago by samsungstove

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Q: QuestionDoes this range come with an electrical plug? if it does what kind 120 or 240

Asked 4 years ago by Makana.

• A:Answer Hi there, I can answer this for you. Our Samsung Gas Range's do come with a 120 volt electrical cord. Thank you for choosing Samsung. ^Brad

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this range have a broiler function

Asked 4 years ago by cookeee.

• A:Answer Yes, this range does offer the broil feature. The broil oven burner is located inside the oven at the top. We thank you for choosing Samsung! ^Lena

  Answered 4 years ago by Samsung

  
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Q: Questioncan you cook at two different temperatures in the 2 oven

Asked 4 years ago by HGAG.

• A:Answer Yes you can cook at two different temperatures. I'm loving my range.

  Answered 4 years ago by LDVRatingVerified Purchase

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Q: QuestionCan I use a propane tank instead

Asked 4 years ago by Superemb.

• A:Answer It comes with propane conversion so you should be able to.

  Answered 4 years ago by samsungstove

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Q: QuestionDoes it comes with the backguard?

Asked 4 years ago by Leon.

• A:Answer The backguard is not included with the range. I am including a link to our website Samsung.com to the compatible accessories for this model range (https://bit.ly/3gKyLXm). We thank you for choosing Samsung! ^Lena

  Answered 4 years ago by Samsung

  
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