Questions & Answers

Q: QuestionHow to remove test from screen

Asked 4 years ago by Capone4411.

• A:Answer Hi Juan. Thank you for reaching out regarding your Samsung - 6.0 Cu. Ft. Freestanding Gas Convection+ Range with WiFi and No-Preheat Air Fry on removing the test or demo mode. Regarding your concern, here are the steps to switch off the test or demo mode. 1. Press and hold the timer or clock symbol for 3 seconds. 2. Press 0 to enter Demo mode. 3. Press 1 or 2 to turn Demo mode on or off. (1 to on, 2 to off) 4. Press START/SET to save the change Here is also the link to the user manual for further assistance. Please go to page 31. https://downloadcenter.samsung.com/content/UM/202105/20210525183240510/NX60A6711SS_AA_DG68-01338A-02_EN-MES-CFR_210511.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144266925 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionIs a kit required for propane, and if so is it included in the range or do you have to order it separately?

Asked 4 years ago by GKHVR.

• A:Answer It has to be converted and the conversion kit is included.

  Answered 4 years ago by DonM

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Q: QuestionThe delivery guy never installed the anti-tip bracket. I assumed it came with this part but they didn't leave me the part. What is anti-tip bracket part number for this range?

Asked 4 years ago by SubZero.

This question was asked about the related product: Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel

• A:Answer The bracket was inside the stove, If you need to order that part Good luck, they will exchange the stove before you can get a part.

  Answered 4 years ago by Nice

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Q: QuestionWhat electric is needed to hook up oven Is it a standard 110 volt outlet

Asked 4 years ago by Charlie.

• A:Answer Yes it’s standard 110

  Answered 4 years ago by IcemanVerified Purchase

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Q: QuestionDoes this oven have the proofing button?

Asked 4 years ago by Proofing.

• A:Answer It sure does! In fact, you can read all about the bread proofing feature on page 28 of the user manual (https://bit.ly/3l62EVk). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI was wondering if you can actually broil in this as well as use it as a conventional oven. I was glad to see that it can convert from a convection oven as that would be a learning curve for me at this time.

Asked 4 years ago by MsLeslie.

This question was asked about the related product: Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel

• A:Answer Yes, it has a gas broiler at the top of the oven, which is so much nicer than the drawer broiler.

  Answered 4 years ago by DonMVerified Purchase

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Q: QuestionGriddle preparation: When they installed my Samsung gas range, they said something about coating the stovetop griddle with oil and baking it in the oven twice to make the non-stick work better. 1) What kind of oil? 2) What oven temperature? 3) How long?

Asked 4 years ago by tjk1.

• A:Answer Not sure, but Youtube will teach you everything you could bout ask.

  Answered 4 years ago by VooDoo85

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Q: QuestionWHAT TYPE OF RACK CAN I USE FOR AIR FRYING

Asked 4 years ago by LTHOMPSON.

• A:Answer Sure Amazon will have what you need for a good price.

  Answered 4 years ago by VooDoo85

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Q: QuestionDoes the igniter start when you first turn the knob or do you have to turn the gas all the way on before it starts to light? Also, do you have to push the knob in to turn it and start the gas flowing? I am wondering about the safety measures of the knob

Asked 4 years ago by JJ.

• A:Answer The igniter vomes on immediately, lights eye and then you adjust flame. my wife does'nt like it. Yes push in safety knobs are present.

  Answered 4 years ago by VooDoo85

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Q: QuestionHow long does it take to preheat the oven?

Asked 4 years ago by Chine.

• A:Answer Great question, Chine! Typically, the oven should be able to reach 350 degrees Fahrenheit within 20 minutes when only one oven rack is in it. It is also important to note that things like opening the door, or placing items in the oven before it is pre-heated, can extend the time it takes to reach the set temperature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI have read on other sites that there are issues with the knobs peeling or wearing off. It that because of an issue with a particular batch? Has anyone experienced this issue that has purchased this model from Best Buy?

Asked 4 years ago by Tommy.

• A:Answer So far we have not had any issues with this model. Have only had it for about a month or so. Very happy with it.

  Answered 4 years ago by TMoneyVerified Purchase

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Q: QuestionHow do I get the display to light up. It is dark and I can't see the words on the display

Asked 4 years ago by Barb17.

• A:Answer Hi Barb17! We'd like to speak with you directly about this, to determine how we can best assist you. Please reference ticket number 1143634532, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionwhat are the BTU's of the various burners, and where are they located on the stove, i.e. front right is how many BTU's? BTU rating of broiler?

Asked 4 years ago by sassyblake.

• A:Answer Range Model No. NX60A6711SS: Front Right - 18,000 BTU Front Left - 17,000 BTU Rear Right - 5,000 BTU Rear Left - 9,500 BTU Center (Oval) - 10,000 BTU Broiler ???

  Answered 4 years ago by CarmenRVerified Purchase

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Q: QuestionHi, What size of gas connector is needed 5/8" OD or 1/2" OD? What is the BTU rating for this range? I have connection of 1/2" shut off valve, can I use 1/2" to 5/8" adaptor? Thanks.

Asked 4 years ago by Sam.

• A:Answer Hi Sansung Support team, Yes I have checked it. What I am interested is to know what is the size of the inlet that this range has, is it 1/2” or 5/8”. Based on the BTU ratings, it is suggested to use 5/8” for 4ft. So I wanted to confirm. Thanks.

  Answered 4 years ago by Samp

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Q: QuestionDoes the depth measurement on this unit include any gap between the unit and the wall? and does it include the front handle? Or is it only the core measurement, not including handles or hookup space?

Asked 4 years ago by OvenSearching.

• A:Answer Great question! The product dimensions listed (29 15/16" W x 46 5/16"-47 1/16" (Adjustable) H x 28 11/16" D) are only for the range itself, and includes all attached parts, such as the handle. But I can also provide this link (https://bit.ly/2Ui2IXi) to the installation manual for this model. Page 12 has a very useful guide with a diagram of all the spacing dimensions you'll need. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you fix the error code which reads C-D1? After performing a self clean I received this error message and I am unable to open the oven door.

Asked 2 years ago by Carol.

• A:Answer Hi Carol, Here is a link from the user's manual. Please see C-d1 on the "information codes" section, page 50, and follow the steps. Manual https://downloadcenter.samsung.com/content/UM/202309/20230920160425466/O_01._DG68-01338A-05_IB_FULL_NX60A6711SS_AA_EN.pdf Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionWhen I turn the oven on the display reads door. Like the door is open but it is not. So it stops it from heating up.

Asked 3 years ago by freeman50.

• A:Answer You might have a sensor that is bad. I just turned on my oven and the door never came on.

  Answered 3 years ago by SoulessAngelVerified Purchase

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Q: QuestionMy question is for the dual right front burner. When I turn it on, the smaller inner burner only lights. When I turn it off and turn it on again. the larger outer burner and inner burner both light. Is that correct that I have to light twice?

Asked 3 years ago by Misty.

• A:Answer Mine turn on both burner in since the first one.

  Answered 3 years ago by medejesusVerified Purchase

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Q: QuestionDoes the broiler have a gas flame?

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by dylanVerified Purchase

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